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Understanding the Customer
Interactive course with workbook
SPRING SALE pricing (RRP $ 55.00)
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$ 9.99 | $ 9.99 |
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$ 91.90 | $ 9.19 |
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$ 449.50 | $ 8.99 |
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$ 849.00 | $ 8.49 |
Options for your Shopping Cart
Understanding the Customer
+
Mastering Selling Skills
SPRING SALE pricing
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Options for your Shopping Cart
Interactive course with workbook
SPRING SALE pricing (RRP $ 0.00)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 9.99 | $ 9.99 |
|
5 |
$ 47.45 | $ 9.49 |
|
10 |
$ 91.90 | $ 9.19 |
|
50 |
$ 449.50 | $ 8.99 |
|
100 |
$ 849.00 | $ 8.49 |
| • About the Course |
| • Identifying Your Customers |
| • Recognizing What Your Customers Need |
| • How to Conduct Customer Research |
| • Course Wrap Up |
About the Course
Identifying Your Customers
Recognizing What Your Customers Need
How to Conduct Customer Research
Course Wrap UpHow well do you understand your customers?
Sales are much easier to make if you know who your customers are, and what they really need.
Customer research can help you build up a great profile of your customers, and this will help you to exceed their expectations.
Our Understanding the Customer course will show you how to discover who your customers are, how to work out what they need, and how you can do effective customer research.
Accessibility
This course comes with transcripts so people have text options for all media, subtitles for all videos and is screen reader friendly with alternative text.
This Understanding The Customer skills training course, like all our courses, has been developed over many years of classroom and online delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's completely interactive and is full of practical knowledge and solutions.
Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better understanding the customer skills?
Exceed your customers' expectations by knowing what they need
Our Understanding the Customer course is designed for anyone who deals with customers -- and salespeople in particular.
Understanding the customer is the key to great customer service and the foundation of making successful sales to customers who come back for more.
Knowing who your customers are and what they care about will help you get into their heads and see things from their perspective. In this way, you'll be able to go beyond their expectations to deliver fantastic service.
The course also looks at several ways to carry out customer research, so you can get the full picture about them.
After you've completed the course, you'll be able to gain knowledge about your customers and use that knowledge to identify their needs -- and increase your sales!
Watch the modules, revisit them time and again ... and have fun with improving your skills!
Microsoft Access