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Interactive course with workbook

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.
You also get interactive content.
This combination of videos and interactive content will enable you to get a deep understanding of the subject.

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Understanding the Customer

Interactive course with workbook

SPRING SALE pricing (RRP $ 55.00)

Click on your choice [ it can be removed or edited in the cart ]

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Total cost
Unit cost
 
1
$ 9.99
$ 9.99
5
$ 47.45
$ 9.49
10
$ 91.90
$ 9.19
50
$ 449.50
$ 8.99
100
$ 849.00
$ 8.49

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Understanding the Customer
+
Mastering Selling Skills

SPRING SALE pricing

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Total cost
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1
$ 39.99
$ 39.99
5
$ 192.45
$ 38.49
10
$ 371.90
$ 37.19
50
$ 1,799.50
$ 35.99
100
$ 3,449.00
$ 34.49

Options for your Shopping Cart

Interactive course with workbook

SPRING SALE pricing (RRP $ 0.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 9.99
$ 9.99
5
$ 47.45
$ 9.49
10
$ 91.90
$ 9.19
50
$ 449.50
$ 8.99
100
$ 849.00
$ 8.49

Understanding the Customer course

A premier Understanding The Customer training course from ZandaX

Modules covered in this course:
About the Course
Identifying Your Customers
Recognizing What Your Customers Need
How to Conduct Customer Research
Course Wrap Up

Home  >  Sales and Presentations  >  Selling Skills  > 
Understanding the Customer

What you'll learn

About the Course
  ★  Get an overview of what the course covers
Identifying Your Customers
  ★  Learn how to really get to know your customers and how they think
Recognizing What Your Customers Need
  ★  See how to use your knowledge of your customers to identify their true needs
How to Conduct Customer Research
  ★  Learn how to conduct simple but effective customer research
Course Wrap Up
  ★  Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.

Course Description

How you'll benefit from the Understanding The Customer course

Understand Your Customers to Perform Better

How well do you understand your customers?
Sales are much easier to make if you know who your customers are, and what they really need.

Customer research can help you build up a great profile of your customers, and this will help you to exceed their expectations.

Our Understanding the Customer course will show you how to discover who your customers are, how to work out what they need, and how you can do effective customer research.

Accessibility
This course comes with transcripts so people have text options for all media, subtitles for all videos and is screen reader friendly with alternative text.

This Understanding The Customer skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better understanding the customer skills?

About the ZandaX Understanding The Customer course

Exceed Customer Expectations - And Boost Your Sales!

Exceed your customers' expectations by knowing what they need

Our Understanding the Customer course is designed for anyone who deals with customers -- and salespeople in particular.
Understanding the customer is the key to great customer service and the foundation of making successful sales to customers who come back for more.

.

Knowing who your customers are and what they care about will help you get into their heads and see things from their perspective. In this way, you'll be able to go beyond their expectations to deliver fantastic service.
The course also looks at several ways to carry out customer research, so you can get the full picture about them.

After you've completed the course, you'll be able to gain knowledge about your customers and use that knowledge to identify their needs -- and increase your sales!

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Grab Our SPRING SALE ...

$ 9.99   $ 55.00   82% off
[Further quantity discounts available]

Course content for Understanding The Customer

NOTE: Click on [ + / - ] to expand/hide the content of each module
1
1 - About the Course
2
2 - Identifying Your Customers
3
3 - Recognizing What Your Customers Need
4
4 - How to Conduct Customer Research
5
5 - Course Wrap Up

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Course for Understanding the Customer
UNDERSTANDING THE CUSTOMER
Includes identifying your customers, recognizing their needs, conducting customer research
... and more
(This Course)
FROM $ 9.99   $55.00
Course for Mastering Selling Skills
MASTERING SELLING SKILLS
Includes introduction to selling, managing customer needs, outbound calling, closing the sale, negotiating
... and more
FROM $ 30.00   $79.00
Both courses
BOTH COURSES
Full price: $ 134.00
Offer price: $ 39.99
[Further quantity
discounts available]

Grab Our SPRING SALE ...

$ 9.99   $ 55.00   82% off
[Further quantity discounts available]
Mastering Selling Skills course

Mastering Selling Skills

Master the Selling Skills Everyone Needs!

Includes introduction to selling, managing customer needs, outbound calling, closing the sale, negotiating ... and more: click the 'see the course' button for full details.
Features & Benefits and How to Use Them course

Features & Benefits and How to Use Them

Create Interest With Features & Benefits

Includes features, advantages & benefits, emotivators, presenting, choice, decisions ... and more: click the 'see the course' button for full details.
Overcoming Objections In the Buying Process course

Overcoming Objections In the Buying Process

Deal With Objections Confidently

Includes types of objections, how to recognize them, dealing with them confidently ... and more: click the 'see the course' button for full details.
Closing The Sale With Confidence course

Closing The Sale With Confidence

Learn to Close Effectively

Includes positivity, four closes, buying signals, price questions, staying alert ... and more: click the 'see the course' button for full details.
Advanced Selling Techniques course

Advanced Selling Techniques

Don't Leave Money on the Table!

Includes up-selling & cross-selling, how to advise, not sell, listening to & observing the customer ... and more: click the 'see the course' button for full details.
Remote Selling course

Remote Selling

Make the Most From Remote Selling

Includes the benefits of remote selling, the ideal working environment, best practice for increasing sales ... and more: click the 'see the course' button for full details.
Selling in a Digital World course

Selling in a Digital World

Make the Most of Opportunities in Digital Selling

Includes building trust online, using digital tools & analysis, exceptional customer service online ... and more: click the 'see the course' button for full details.

More information

Click for more about Selling Skills courses
Click for more about Sales and Presentations courses
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