5 Practical Use Cases Where AI Will Boost Corporate Training

Whether you lead a team or a whole company, do you want the most skilled and capable employees you can get?
Of course you do - but if you want to get there – and keep hold of them – you need proper in-house training and development.

The solution lies in using AI in corporate training.
This is because for most companies, learning is far from a “one size fits all” deal … and courses can quickly become obsolete in no time at all. These days, the media seem hell-bent on turning artificial intelligence into a dirty word (or rather two dirty words…) but, the truth is that it’s not just a viable tool but an absolutely necessary one.

So in this article, we’re looking at five practical use cases where it’s possible (and profitable) to boost the role of AI in corporate training.

1. AI Course Creation Tools

In the “olden days”, putting together courses for learning and development was a long-winded and tedious process but, today, if we spent three months putting together a module, it will often be irrelevant before it was even finished. AI course creation tools are available from ChatGPT, Gemini and their like, and these are able to do some pretty clever stuff like:

• Cracking content - Your content is, of course, the nuts and bolts of your learning materials and creating it can be a clunky job that takes up tons of man-hours that most businesses can ill afford. AI can lend a hand here by generating lessons, summaries, visual presentations and scripts - all from just a simple topic prompt or description.
• Assessment - Equally important to creating your content is the ability to evaluate performance - i.e. to see how your guys have got on and, your automated pal can whip up quizzes, exam-style questions and scores based on your course material at lightning speed.
• Structure - Formatting is AI’s forte and, as such, it is able to quickly organise your learning materials into structured modules and lessons which flow in a natural and sensible way.
• Multimedia - If you’re thinking that AI-generated content is going to be dry as dust, think again. This tech is leaping ahead in sophistication and can now turn a one-dimensional course into an all-singing, all-dancing extravaganza complete with stunning visuals and audio, including voiceovers.
• Personalisation - All learners are not created equal and artificial intelligence really shines here by adapting lessons to learner ability as well as tackling diversity through subtitles, languages and more.

2. Adaptive Learning In Corporate Training

As we’ve already touched on, your staff members will likely be people who move to their own beat and, these days, we all recognize the need for personalized training (or “adaptive learning”). As well as maintaining inclusivity, customised learning, especially in the corporate world, ensures that the Smart Alecs will benefit from a more concise course while those whose skills need fine-tuning will receive a more comprehensive set of lessons and modules.

How does it do this? In our brave new world, algorithms aren’t just about showing us stuff on Facebook - they’re able to examine a learner’s role, strengths and skills gaps in order to present the most efficient and effective path to development. This can be as simple as changing a language to making content more concise and relevant based on the user’s preferences.

3. AI Soft Skills Simulation

While the corporate motto might be “go hard or go home”, there are times when “gently does it” is more effective if you want a rounded skillset. It’s no secret that we learn best by getting stuck in and getting our hands dirty, and role simulation is an excellent way of doing just that, especially with soft skills. Smart technology can whip up roleplay scenarios so that your employees can get down and dirty by practicing situations that may occur within their role.

This can be anything from dealing with Mr Angry in a customer-facing role to managing staff who are difficult or require extra support and motivation. AI-powered avatars and conversation stimulators have been proven to be uber-effective (and cost-effective) in highlighting gaps in soft skills like negotiation and conflict resolution.

4. AI Knowledge Base For Employees

Also known as just-in-time learning, this is all about allowing employees to focus their time on the job in hand rather than on ploughing through tons of material they don’t need. Would you want to take an hour-long course just to learn a single answer?

Your new best pal can power your own internal AI knowledge base (including Wikis and PDFs) at any point during their course. This means that the info they need is instantly at their fingertips (or the tip of their tongue) and that they’re not wasting valuable time on soul-destroying searches.

5. Predictive Analytics in Corporate Training

Ever started a course that’s impossibly tricky or so mind-numbingly boring that you feel like giving up before you’ve even begun? Yep, me too. Often, corporations are too busy gathering their content and cramming it together to make an engaging course.  What they don’t realize is that if the learner isn’t involved, they’ll divorce themselves from the whole process. The trick here is to stop this from happening as early as possible by analyzing learner behaviour such as ongoing scores and the number of times they log in … and log out.

For us humans, this would be a big ask, but AI (as you’d expect) has no such difficulty. It can harness the power of predictive analytics in L&D which allows it to stop disengagement in its tracks. That’s because by analysing user behaviour, it’s able to zero in on those who might be struggling and flag this to course tutors before that person slides into failure.

Conclusion

In our modern and enlightened world, we’re increasingly aware of the fact that we all learn in different ways and at different speeds - and getting to grips with this is essential if any business wants to succeed. Learning and development benefits every employee, and should be the hub around which your company revolves.  It should always be relevant, forward-thinking and, most importantly, engaging and effective. While you can continue to plod along taking months to create one module, you’re likely to find that your training doesn’t provide the benefits it should.

The benefits of AI in employee training mean that if you choose to take advantage of the technology that’s right under your nose, you can make sure that every one of your employees receives the best training possible. Don’t worry - nobody's expecting you to implement all of this all at once!  Instead, try choosing one of our use cases and put it into practice in order to give solid evidence of the potential ROI of AI (sorry about the jargon…)

You can then use this as a springboard to super-sizing your entire L&D department - from creating cracking content to putting together realistic roleplay scenarios that drive the point home.

And you’ll be in a whole different place as a result!