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Service & Support Courses

Great, interactive courses for customer service and support people that will supercharge how you deal with customers

Give the Great Service and Support Your Customers Deserve

What's the difference between being good at giving customer service and support, and being great at it?
Do you know? Should you?

Well, the difference between being good and being great means that your customers don't just make you their first choice, but they spread the word about you!

And if you feel that you aren't quite good? Well, don't get us started!

Our customer service and support courses are designed to upskill you in bright, effective and interactive ways. They are written by people who don't just know their stuff, they've "been there and done it" too!

So take a look at what we do, and you'll see that, wherever you need improvement, we will show you how to give a great customer service that will transform your customers' attitudes.

Subject areas we cover

Customer Service
Customer Service
8 courses
What we cover
Summary
Support that turns problems into regular customers

Give a great level of customer service that fixes problems, builds solid relationships and makes life easier for everyone!
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Student feedback scores

4.7
5
60%
4
37%
3
3%
2
<1%
1
<1%

Featured courses

See our SITE RELAUNCH Offer prices!
Customer Service Essentials
Customer Service Essentials
[Interactive course]
Normal price: $64.99
$23.99
Course description
Summary
Learn how to focus your customer service efforts to the greatest effect
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Customer Service Skills Complete
Customer Service Skills Complete
[Interactive course]
Normal price: $81.99
$29.99
Course description
Summary
Acquire a broad and thorough understanding that will boost your customer service skills
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Handling Common Complaints
Handling Common Complaints
[Interactive course]
Normal price: $64.99
$23.99
Course description
Summary
Apply a simple but effective process to handling the most common complaints that arise in customer service
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Mastering Complaint Handling
Mastering Complaint Handling
[Interactive course]
Normal price: $64.99
$23.99
Course description
Summary
Use a positive attitude and a process-driven approach to handling customer complaints
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Dealing With Angry Customers
Dealing With Angry Customers
[Interactive course]
Normal price: $64.99
$23.99
Course description
Summary
Defuse emotional situations by using a positive, proven process to achieve resolution
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Satisfying Challenging Customers
Satisfying Challenging Customers
[Interactive course]
Normal price: $64.99
$23.99
Course description
Summary
Be able to deal with difficult customers confidently using our 4 step process
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Giving you the skills to boost the service you give

Give the great service and support your customers deserve
Service/support training courses to delight your customers:
Great, interactive courses for customer service and support people that will supercharge how you deal with customers
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