Customer Service Courses Online With CPD Certificate

What you get:

Watch on PC or mobile: no app needed
No ads to irritate and distract you!
Full of knowledge, advice and tips
Re-run the whole course, or just the topics you want, over and over
New skills, knowledge and understanding that will change your life

How Our Customer Service Courses Will Benefit You

Learn How to Give Great Customer Service

In today's competitive business climate, it's not enough to give good customer service, You need to give great customer service! And our training courses show you how.

Our courses cover dealing with angry customers, challenging customers and much more. We also run two comprehensive courses on customer service essentials and a comprehensive "complete" package that takes you through all you will need.

Take a look at what we offer: the courses are written by experts in the field, and present the ideas and skills you need in a positive, concise and interactive way.

We're sure we can help you to boost your performance and get happy, delighted customers as a result!

Customer Service Essentials

Learn the Value and Methods of Great Customer Service

Learn how to focus your customer service efforts to the greatest effect ... and more: click the 'see the course' button for full details.

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Customer Service Skills Complete

Get Broad Customer Service Skills in This Course!

Acquire a broad and thorough understanding that will boost your customer service skills ... and more: click the 'see the course' button for full details.

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Dealing With Angry Customers

Learn How to Defuse Anger in Customers

Defuse emotional situations by using a positive, proven process to achieve resolution ... and more: click the 'see the course' button for full details.

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Satisfying Challenging Customers

A 4 Step Process to Deal With Difficult Customers

Be able to deal with difficult customers confidently using our 4 step process ... and more: click the 'see the course' button for full details.

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Mastering Complaint Handling

Handle Complaints With a Positive Attitude and a Simple Process

Use a positive attitude and a process-driven approach to handling customer complaints ... and more: click the 'see the course' button for full details.

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Handling Common Complaints

Handle Customer Complaints and Turn Them Around

Apply a simple but effective process to handling the most common complaints that arise in customer service ... and more: click the 'see the course' button for full details.

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Customer Empathy

Empathy Takes Your Customer Service Skills to a New Level

Learn how empathy can be used to enrich customer interactions and create stronger relationships ... and more: click the 'see the course' button for full details.

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