 |
 |
 |
|||
|
Info, Blogs, Contact & Login ▼
|
Courses ▼
|
Tests ▼
|
|||
|
|
|
|
|||
|
Info, Blogs, Contact & Login ▼
|
Courses ▼
|
Tests ▼
|
|||
Options for your Shopping Cart
Dealing With Angry Customers
Interactive course with workbook
SPRING SALE pricing (RRP $ 65.00)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 18.45 | $ 18.45 |
|
5 |
$ 87.60 | $ 17.52 |
|
10 |
$ 169.70 | $ 16.97 |
|
50 |
$ 830.00 | $ 16.60 |
|
100 |
$ 1,568.00 | $ 15.68 |
Options for your Shopping Cart
Dealing With Angry Customers
+
Satisfying Challenging Customers
SPRING SALE pricing
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 42.45 | $ 42.45 |
|
5 |
$ 202.60 | $ 40.52 |
|
10 |
$ 399.70 | $ 39.97 |
|
50 |
$ 1,930.00 | $ 38.60 |
|
100 |
$ 3,668.00 | $ 36.68 |
Options for your Shopping Cart
Interactive course with workbook
SPRING SALE pricing (RRP $ 0.00)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 18.45 | $ 18.45 |
|
5 |
$ 87.60 | $ 17.52 |
|
10 |
$ 169.70 | $ 16.97 |
|
50 |
$ 830.00 | $ 16.60 |
|
100 |
$ 1,568.00 | $ 15.68 |
Use proven methods to resolve difficult situations
| • Keeping it Adult |
| • An Angry Customer |
| • Summary |
Keeping it Adult
An Angry Customer
SummaryAngry customers can be the bain of our lives!
Sometimes they are right in what they say (and sometimes not!) but their behavior is what makes them difficult to deal with.
And it's often in an emotionally charged situation.
In our Dealing With Angry Customers course, we show you how to use proven strategies that defuse anger as you resolve issues based on an adult-adult, problem-solving approach.
You'll learn the skills that will make the customer feel satisfied with the resolution instead of maybe never wanting to use your business again.
And reduce your stress levels too!
This Angry Customers skills training course, like all our courses, has been developed over many years of classroom and online delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's completely interactive and is full of practical knowledge and solutions.
Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better angry customers skills?
Replace emotion with respectful, adult-adult interactions
This course has been designed for anyone who faces problems with angry customers.
It's usually not your fault, but they're so caught up in their emotions that they forget. But don't worry: help is at hand!
We show you how putting interactions on an adult-adult basis will calm things down.
Then you'll see how to avoid parent/child responses by using a positive process.
Next, you will learn to reduce emotional responses and remain calm in challenging situations.
And, of course, we show you how to ensure the complaint is followed up thoroughly to full resolution.
At the end of this course, you'll have a proven method of dealing with, and diffusing emotion in, angry customers.
Watch the modules, revisit them time and again ... and have fun with improving your skills!
Microsoft Access