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Interactive course with workbook

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.
You also get interactive content.
This combination of videos and interactive content will enable you to get a deep understanding of the subject.

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Dealing With Angry Customers

Interactive course with workbook

SPRING SALE pricing (RRP $ 65.00)

Click on your choice [ it can be removed or edited in the cart ]

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Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

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Dealing With Angry Customers
+
Satisfying Challenging Customers

SPRING SALE pricing

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Total cost
Unit cost
 
1
$ 42.45
$ 42.45
5
$ 202.60
$ 40.52
10
$ 399.70
$ 39.97
50
$ 1,930.00
$ 38.60
100
$ 3,668.00
$ 36.68

Options for your Shopping Cart

Interactive course with workbook

SPRING SALE pricing (RRP $ 0.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

Dealing With Angry Customers course

Turn angry customers into advocates!

Use proven methods to resolve difficult situations

Modules covered in this course:
Keeping it Adult
An Angry Customer
Summary

Home  >  Service & Support  >  Customer Service  > 
Dealing With Angry Customers

What you'll learn

Keeping it Adult
  ★   Understand how adult-adult interactions aid problem resolution
An Angry Customer
  ★  See how to separate information from abuse, and ensure full follow through
Summary
  ★  Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.

Course Description

How you'll benefit from the Dealing With Angry Customers course

Keep a Cool, Professional Head with Angry Customers

Angry customers can be the bain of our lives!
Sometimes they are right in what they say (and sometimes not!) but their behavior is what makes them difficult to deal with.
And it's often in an emotionally charged situation.

In our Dealing With Angry Customers course, we show you how to use proven strategies that defuse anger as you resolve issues based on an adult-adult, problem-solving approach.

You'll learn the skills that will make the customer feel satisfied with the resolution instead of maybe never wanting to use your business again.
And reduce your stress levels too!

This Angry Customers skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better angry customers skills?

About the ZandaX Dealing With Angry Customers course

Learn How to Defuse Anger in Customers

Replace emotion with respectful, adult-adult interactions

This course has been designed for anyone who faces problems with angry customers.
It's usually not your fault, but they're so caught up in their emotions that they forget. But don't worry: help is at hand!

We show you how putting interactions on an adult-adult basis will calm things down.

Then you'll see how to avoid parent/child responses by using a positive process.

Next, you will learn to reduce emotional responses and remain calm in challenging situations.

And, of course, we show you how to ensure the complaint is followed up thoroughly to full resolution.

At the end of this course, you'll have a proven method of dealing with, and diffusing emotion in, angry customers.

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Grab Our SPRING SALE ...

$ 18.45   $ 65.00   72% off
[Further quantity discounts available]

Course content for Dealing With Angry Customers

NOTE: Click on [ + / - ] to expand/hide the content of each module
1
1 - Keeping it Adult
[ + / - ]
» Inner Parent, Inner Child
» Parent & Child Dominated Interactions
» Remaining Adult
2
2 - An Angry Customer
[ + / - ]
» The Customer Is Sometimes Angry
» Separating Information From Abuse
» Following Through
3
3 - Summary

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Course for Dealing With Angry Customers
DEALING WITH ANGRY CUSTOMERS
Defuse emotional situations by using a positive, proven process to achieve resolution
... and more
(This Course)
FROM $ 18.45   $65.00
Course for Satisfying Difficult Customers
SATISFYING DIFFICULT CUSTOMERS
Be able to deal with difficult customers confidently using our 4 step process
... and more
FROM $ 24.00   $65.00
Both courses
BOTH COURSES
Full price: $ 130.00
Offer price: $ 42.45
[Further quantity
discounts available]

Grab Our SPRING SALE ...

$ 18.45   $ 65.00   72% off
[Further quantity discounts available]
Customer Service Essentials course

Customer Service Essentials

Learn the Value and Methods of Great Customer Service

Learn how to focus your customer service efforts to the greatest effect ... and more: click the 'see the course' button for full details.
Customer Service Skills Complete course

Customer Service Skills Complete

Get Broad Customer Service Skills in This Course!

Acquire a broad and thorough understanding that will boost your customer service skills ... and more: click the 'see the course' button for full details.
Satisfying Challenging Customers course

Satisfying Challenging Customers

A 4 Step Process to Deal With Difficult Customers

Be able to deal with difficult customers confidently using our 4 step process ... and more: click the 'see the course' button for full details.
Mastering Complaint Handling course

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Handle Complaints With a Positive Attitude and a Simple Process

Use a positive attitude and a process-driven approach to handling customer complaints ... and more: click the 'see the course' button for full details.
Handling Common Complaints course

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Apply a simple but effective process to handling the most common complaints that arise in customer service ... and more: click the 'see the course' button for full details.
Customer Empathy course

Customer Empathy

Empathy Takes Your Customer Service Skills to a New Level

Learn how empathy can be used to enrich customer interactions and create stronger relationships ... and more: click the 'see the course' button for full details.
Customer Persuasion course

Customer Persuasion

Use the Six Principles of Persuasion to Overcome Barriers

Improve your persuasion skills and see benefits in all areas of your life! ... and more: click the 'see the course' button for full details.

More information

Click for more about Customer Service courses
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