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Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Dealing With Angry Customers

Interactive course with workbook

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1
$ 18.45
$ 18.45
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$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
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100
$ 1,568.00
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Dealing With Angry Customers
&
Satisfying Challenging Customers

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$ 37.00
$ 37.00
5
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$ 36.00
10
$ 340.00
$ 34.00
50
$ 1,700.00
$ 34.00
100
$ 3,200.00
$ 32.00

Options for your Shopping Cart

Interactive course with workbook

CYBER WEEK Deal pricing (RRP $ 50.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68
Home   >  Service & Support   >  Customer Service   > 
Dealing With Angry Customers

Dealing With Angry Customers

A Premier Customer Service training course from ZandaX

Modules Covered: what you will learn

Keeping it Adult
Understand how adult-adult interactions aid problem resolution
An Angry Customer
See how to separate information from abuse, and ensure full follow through
Summary
Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

Grab Our
CYBER WEEK Deal ...

$ 18.45
  $ 50.00
Quantity discounts available

Course benefits

Keep a Cool, Professional Head with Angry Customers

Angry customers can be the bain of our lives!
Sometimes they are right in what they say (and sometimes not!) but their behavior is what makes them difficult to deal with.
And it's often in an emotionally charged situation.

In our Dealing With Angry Customers course, we show you how to use proven strategies that defuse anger as you resolve issues based on an adult-adult, problem-solving approach.

You'll learn the skills that will make the customer feel satisfied with the resolution instead of maybe never wanting to use your business again.
And reduce your stress levels too!

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
Keeping it Adult
3 lessons
»
Inner Parent, Inner Child
»
Parent & Child Dominated Interactions
»
Remaining Adult

02
An Angry Customer
3 lessons
»
The Customer Is Sometimes Angry
»
Separating Information From Abuse
»
Following Through

Summary

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Courses Frequently Bought Together

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Dealing With Angry Customers
Dealing With Angry Customers
Normal price: $50.00
{This course}
Click for a quick summary...
Summary
Defuse emotional situations by using a positive, proven process to achieve resolution
[ close ]
Satisfying Challenging Customers
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Summary
Defuse emotional situations by using a positive, proven process to achieve resolution
[ close ]
See pricing options
Both Courses

RRP: $100.00
You pay: $37.00
DISCOUNT: 63%

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