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You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Customer Service Essentials

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Interactive course with workbook

SITE RELAUNCH Offer pricing (RRP $ 64.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 23.99
$ 23.99
5
$ 113.95
$ 22.79
10
$ 220.70
$ 22.07
50
$ 1,079.50
$ 21.59
100
$ 2,039.00
$ 20.39
Home   >  Service & Support   >  Customer Service   > 
Customer Service Essentials

Customer Service Essentials

A Premier Customer Service training course from ZandaX

Quick Summary: What You Get

The Dissatisfied Customer
- Understand the true, lifetime value of customers
The Value Of Customer Service
- See how great customer service increases the value of customers
The Principles Of Outstanding Service
- Learn what customer service excellence is and how deliver your best
The Obstacles
- Find out how to overcome common obstacles to great customer service
Is Everyone A Customer?
- Understand who your customers are, and the needs they have
Identifying Your Customers
- Understand your different types of customer, and how to satisfy them

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

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$ 23.99
  $ 64.99
Quantity discounts available

Course benefits

Use Outstanding Customer Service to Boost Your Brand

There's a big difference between good and outstanding customer service. And companies who don't know this are falling behind as their competitors put this knowledge into action.

The value of a customer isn't just about the purchase they've just made, or what they've bought in the past. It's what they'll do in the future that counts.

So are you falling behind?

This course helps you to evaluate the true impact of poor and good customer service on your customers and your organisation, and identify where you may need to improve.

.

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
The Dissatisfied Customer
4 sections
»
How Excellent Customer Service Is Crucial To Your Company
»
How Excellent Customer Service Can Benefit You, Personally
»
How To Calculate The Value Of Your Customer
»
The Significance Of Repeat Business

02
The Value Of Customer Service
3 sections
»
Calculate Your Value
»
Every Customer Is Valuable
»
What's In It For You?

03
The Principles Of Outstanding Service
3 sections
»
Identifying Excellent Service
»
Exceeding Customer Expectations
»
How Do You Deliver Your Best?

04
The Obstacles
1 section
»
The Obstacles To Excellence

05
Is Everyone A Customer?
3 sections
»
Who Is A Customer?
»
The-Not-For Profit Customer
»
The Indirect Customer

06
Identifying Your Customers
5 sections
»
Direct (External) Customers
»
Internal Customers
»
Potential Customers
»
Ex-Customers
»
Public Sector Customers

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See pricing options
Both courses

RRP: $146.99
You pay: $53.99
DISCOUNT: 63%

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