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Options for your Shopping Cart
Customer Service Essentials
Interactive course with workbook
SPRING SALE pricing (RRP $ 65.00)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 18.45 | $ 18.45 |
|
5 |
$ 87.60 | $ 17.52 |
|
10 |
$ 169.70 | $ 16.97 |
|
50 |
$ 830.00 | $ 16.60 |
|
100 |
$ 1,568.00 | $ 15.68 |
Options for your Shopping Cart
Customer Service Essentials
+
Customer Service Skills Complete
SPRING SALE pricing
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Order Qty |
Total cost | Unit cost |
|
1 |
$ 48.45 | $ 48.45 |
|
5 |
$ 232.60 | $ 46.52 |
|
10 |
$ 449.70 | $ 44.97 |
|
50 |
$ 2,180.00 | $ 43.60 |
|
100 |
$ 4,168.00 | $ 41.68 |
Options for your Shopping Cart
Interactive course with workbook
SPRING SALE pricing (RRP $ 0.00)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 18.45 | $ 18.45 |
|
5 |
$ 87.60 | $ 17.52 |
|
10 |
$ 169.70 | $ 16.97 |
|
50 |
$ 830.00 | $ 16.60 |
|
100 |
$ 1,568.00 | $ 15.68 |
and how delivering it will pay huge dividends
| • The Dissatisfied Customer |
| • The Value Of Customer Service |
| • The Principles Of Outstanding Service |
| • The Obstacles |
| • Is Everyone A Customer? |
| • Identifying Your Customers |
The Dissatisfied Customer
The Value Of Customer Service
The Principles Of Outstanding Service
The Obstacles
Is Everyone A Customer?
Identifying Your CustomersThere's a big difference between good and outstanding customer service. And companies who don't know this are falling behind as their competitors put this knowledge into action.
The value of a customer isn't just about the purchase they've just made, or what they've bought in the past. It's what they'll do in the future that counts.
So are you falling behind?
This course helps you to evaluate the true impact of poor and good customer service on your customers and your organisation, and identify where you may need to improve.
.This Customer Service Training skills training course, like all our courses, has been developed over many years of classroom and online delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's completely interactive and is full of practical knowledge and solutions.
Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better customer service training skills?
Provide the best service to your customers
Our Customer Service Essentials course has been developed for anyone who is responsible for resolving customer problems -- whether at a management or an operational level.
We start by dealing with the true value of customers to your company - and to yourself.
We then move on to the value of customer service in that calculation.
We show you how to identify what excellent service is, how to deliver your best, and how to overcome common obstacles.
The course ends by outlining the different kinds of customers you have, and how to deal with their needs.
It provides you with a great basis for focusing your customer service efforts in the best possible way.
Watch the modules, revisit them time and again ... and have fun with improving your skills!
Microsoft Access