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Interactive course with workbook

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.
You also get interactive content.
This combination of videos and interactive content will enable you to get a deep understanding of the subject.

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Customer Service Essentials

Interactive course with workbook

SPRING SALE pricing (RRP $ 65.00)

Click on your choice [ it can be removed or edited in the cart ]

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Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

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Customer Service Essentials
+
Customer Service Skills Complete

SPRING SALE pricing

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Total cost
Unit cost
 
1
$ 48.45
$ 48.45
5
$ 232.60
$ 46.52
10
$ 449.70
$ 44.97
50
$ 2,180.00
$ 43.60
100
$ 4,168.00
$ 41.68

Options for your Shopping Cart

Interactive course with workbook

SPRING SALE pricing (RRP $ 0.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

Customer Service Essentials course

Know the value of great customer service

and how delivering it will pay huge dividends

Modules covered in this course:
The Dissatisfied Customer
The Value Of Customer Service
The Principles Of Outstanding Service
The Obstacles
Is Everyone A Customer?
Identifying Your Customers

Home  >  Service & Support  >  Customer Service  > 
Customer Service Essentials

What you'll learn

The Dissatisfied Customer
  ★  Understand the true, lifetime value of customers
The Value Of Customer Service
  ★  See how great customer service increases the value of customers
The Principles Of Outstanding Service
  ★  Learn what customer service excellence is and how deliver your best
The Obstacles
  ★  Find out how to overcome common obstacles to great customer service
Is Everyone A Customer?
  ★  Understand who your customers are, and the needs they have
Identifying Your Customers
  ★  Understand your different types of customer, and how to satisfy them

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.

Course Description

How you'll benefit from the Customer Service Essentials course

Use Outstanding Customer Service to Boost Your Brand

There's a big difference between good and outstanding customer service. And companies who don't know this are falling behind as their competitors put this knowledge into action.

The value of a customer isn't just about the purchase they've just made, or what they've bought in the past. It's what they'll do in the future that counts.

So are you falling behind?

This course helps you to evaluate the true impact of poor and good customer service on your customers and your organisation, and identify where you may need to improve.

.

This Customer Service Training skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better customer service training skills?

About the ZandaX Customer Service Essentials course

Learn the Value and Methods of Great Customer Service

Provide the best service to your customers

Our Customer Service Essentials course has been developed for anyone who is responsible for resolving customer problems -- whether at a management or an operational level.

We start by dealing with the true value of customers to your company - and to yourself.
We then move on to the value of customer service in that calculation.

We show you how to identify what excellent service is, how to deliver your best, and how to overcome common obstacles.

The course ends by outlining the different kinds of customers you have, and how to deal with their needs.

It provides you with a great basis for focusing your customer service efforts in the best possible way.

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Grab Our SPRING SALE ...

$ 18.45   $ 65.00   72% off
[Further quantity discounts available]

Course content for Customer Service Essentials

NOTE: Click on [ + / - ] to expand/hide the content of each module
1
1 - The Dissatisfied Customer
[ + / - ]
» How Excellent Customer Service Is Crucial To Your Company
» How Excellent Customer Service Can Benefit You, Personally
» How To Calculate The Value Of Your Customer
» The Significance Of Repeat Business
2
2 - The Value Of Customer Service
[ + / - ]
» Calculate Your Value
» Every Customer Is Valuable
» What's In It For You?
3
3 - The Principles Of Outstanding Service
[ + / - ]
» Identifying Excellent Service
» Exceeding Customer Expectations
» How Do You Deliver Your Best?
4
4 - The Obstacles
[ + / - ]
» The Obstacles To Excellence
5
5 - Is Everyone A Customer?
[ + / - ]
» Who Is A Customer?
» The-Not-For Profit Customer
» The Indirect Customer
6
6 - Identifying Your Customers
[ + / - ]
» Direct (External) Customers
» Internal Customers
» Potential Customers
» Ex-Customers
» Public Sector Customers

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Course for Customer Service Essentials
CUSTOMER SERVICE ESSENTIALS
Learn how to focus your customer service efforts to the greatest effect
... and more
(This Course)
FROM $ 18.45   $65.00
Course for Customer Service Skills Complete
CUSTOMER SERVICE SKILLS COMPLETE
Acquire a broad and thorough understanding that will boost your customer service skills
... and more
FROM $ 30.00   $79.00
Both courses
BOTH COURSES
Full price: $ 144.00
Offer price: $ 48.45
[Further quantity
discounts available]

Grab Our SPRING SALE ...

$ 18.45   $ 65.00   72% off
[Further quantity discounts available]
Customer Service Skills Complete course

Customer Service Skills Complete

Get Broad Customer Service Skills in This Course!

Acquire a broad and thorough understanding that will boost your customer service skills ... and more: click the 'see the course' button for full details.
Dealing With Angry Customers course

Dealing With Angry Customers

Learn How to Defuse Anger in Customers

Defuse emotional situations by using a positive, proven process to achieve resolution ... and more: click the 'see the course' button for full details.
Satisfying Challenging Customers course

Satisfying Challenging Customers

A 4 Step Process to Deal With Difficult Customers

Be able to deal with difficult customers confidently using our 4 step process ... and more: click the 'see the course' button for full details.
Mastering Complaint Handling course

Mastering Complaint Handling

Handle Complaints With a Positive Attitude and a Simple Process

Use a positive attitude and a process-driven approach to handling customer complaints ... and more: click the 'see the course' button for full details.
Handling Common Complaints course

Handling Common Complaints

Handle Customer Complaints and Turn Them Around

Apply a simple but effective process to handling the most common complaints that arise in customer service ... and more: click the 'see the course' button for full details.
Customer Empathy course

Customer Empathy

Empathy Takes Your Customer Service Skills to a New Level

Learn how empathy can be used to enrich customer interactions and create stronger relationships ... and more: click the 'see the course' button for full details.
Customer Persuasion course

Customer Persuasion

Use the Six Principles of Persuasion to Overcome Barriers

Improve your persuasion skills and see benefits in all areas of your life! ... and more: click the 'see the course' button for full details.

More information

Click for more about Customer Service courses
Click for more about Service & Support courses
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