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Interactive option

This is the most popular option because it includes the video, along with interactive content.
It allows you to engage fully with the course and get the most out of it: you will deepen your study enormously by choosing this option.
This option is for you if you're serious about your development.

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Satisfying Challenging Customers

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Development Plan option
Video course PLUS downloadable workbook
    $24.00
    $65.00

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Satisfying Challenging Customers
+
Dealing With Angry Customers


Development Plan option
Video course PLUS downloadable workbook
    35.06     $130.00

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Satisfying Challenging Customers course

Use a 4 step process to manage difficult customers

Have an action-ready plan in place

Modules covered in this course:
The Process
The Uncommunicative Customer
The Uninformed Customer
When the Customer is Wrong
The Rude Customer
The Undecided Customer

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Satisfying Challenging Customers

What you'll learn

The Process
  ★  Learn how to recognize - and deal with - different types of challenging customer
The Uncommunicative Customer
  ★  Learn how to deal with - and help - uncommunicative customers
The Uninformed Customer
  ★  Learn how to deal with - and help - uninformed customers
When the Customer is Wrong
  ★  Learn what to do when the customer is wrong
The Rude Customer
  ★  Learn how to deal with - and help - rude customers
The Undecided Customer
  ★  Learn how to deal with - and help - undecided customers

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NOTE: This is our top of the range Professional course option, with full easy-to-follow content, a ZandaX workbook & exercises, and an official CPD certificate.

Description

How you'll benefit from the Satisfying Difficult Customers course

Don't Let Difficult Customers Ruin Your Life!

As every customer service team member knows, every customer is different!
And some customers are challenging, invariably because they always seem to be unsatisfied despite your best efforts.

Our Satisfying Challenging Customers course shows you common situations that involve challenging customers, and how to use a friendly, calm and professional approach to overcome the difficulties they create.

The course will enable you to decide on the best course of action so that customers you deal with are handled professionally, competently -- and often very satisfied!

This Difficult Customers skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better difficult customers skills?

About the ZandaX Satisfying Difficult Customers course

A 4 Step Process to Deal With Difficult Customers

Manage difficult customers in a calm, controlled way

Although difficult customers create problems in many ways, there are rules to follow which enable you to deal with them, whether they're uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

In this course, we first define a four step process that you can apply to almost any situation.

Then we take you through five of the most common types of difficult customer, showing you how to apply the process to each. We're sure you'll regognize them from your own experience!

After this course, you'll be able to map what we've shown you on to people you deal with, and manage them with greater ease -- and better results!

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Grab Our NEW YEAR SPECIAL ...

$24.00   $65.00   63% off

Course content for Satisfying Difficult Customers

1

1 - The Process

» Recognizing the Type of Customer
» Identifying the Root Causes
» Looking at the Customer's "If only(s)..."
» Fulfilling the Customer's "If only(s)..."
2

2 - The Uncommunicative Customer

» Using the Process
» Helping Uncommunicative Customers
3

3 - The Uninformed Customer

» Using the Process
» Helping Uninformed Customers
4

4 - When the Customer is Wrong

» Using the Process
» Helping Customers Who are Wrong
5

5 - The Rude Customer

» Using the Process
» Helping Rude Customers
6

6 - The Undecided Customer

» Using the Process
» Helping Undecided Customers

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get a FURTHER 10% off the second course!
SATISFYING DIFFICULT CUSTOMERS
Be able to deal with difficult customers confidently using our 4 step process
... and more
(This Course)
FROM   18.45   $65.00
DEALING WITH ANGRY CUSTOMERS
Defuse emotional situations by using a positive, proven process to achieve resolution
... and more
FROM  22.00   $65.00
BOTH COURSES
Full price: $130.00
Offer price: $46.00
FROM  $46.00

Grab Our NEW YEAR SPECIAL ...

$24.00   $65.00   63% off

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