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Interactive course with workbook

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.
You also get interactive content.
This combination of videos and interactive content will enable you to get a deep understanding of the subject.

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Satisfying Challenging Customers

Interactive course with workbook

SPRING SALE pricing (RRP $ 65.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

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Satisfying Challenging Customers
+
Dealing With Angry Customers

SPRING SALE pricing

Click on your choice [ it can be removed or edited in the cart ]


Order Qty
Total cost
Unit cost
 
1
$ 42.45
$ 42.45
5
$ 202.60
$ 40.52
10
$ 399.70
$ 39.97
50
$ 1,930.00
$ 38.60
100
$ 3,668.00
$ 36.68

Options for your Shopping Cart

Interactive course with workbook

SPRING SALE pricing (RRP $ 0.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

Satisfying Challenging Customers course

Use a 4 step process to manage difficult customers

Have an action-ready plan in place

Modules covered in this course:
The Process
The Uncommunicative Customer
The Uninformed Customer
When the Customer is Wrong
The Rude Customer
The Undecided Customer

Home  >  Service & Support  >  Customer Service  > 
Satisfying Challenging Customers

What you'll learn

The Process
  ★  Learn how to recognize - and deal with - different types of challenging customer
The Uncommunicative Customer
  ★  Learn how to deal with - and help - uncommunicative customers
The Uninformed Customer
  ★  Learn how to deal with - and help - uninformed customers
When the Customer is Wrong
  ★  Learn what to do when the customer is wrong
The Rude Customer
  ★  Learn how to deal with - and help - rude customers
The Undecided Customer
  ★  Learn how to deal with - and help - undecided customers

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.

Course Description

How you'll benefit from the Satisfying Difficult Customers course

Don't Let Difficult Customers Ruin Your Life!

As every customer service team member knows, every customer is different!
And some customers are challenging, invariably because they always seem to be unsatisfied despite your best efforts.

Our Satisfying Challenging Customers course shows you common situations that involve challenging customers, and how to use a friendly, calm and professional approach to overcome the difficulties they create.

The course will enable you to decide on the best course of action so that customers you deal with are handled professionally, competently -- and often very satisfied!

This Difficult Customers skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better difficult customers skills?

About the ZandaX Satisfying Difficult Customers course

A 4 Step Process to Deal With Difficult Customers

Manage difficult customers in a calm, controlled way

Although difficult customers create problems in many ways, there are rules to follow which enable you to deal with them, whether they're uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

In this course, we first define a four step process that you can apply to almost any situation.

Then we take you through five of the most common types of difficult customer, showing you how to apply the process to each. We're sure you'll regognize them from your own experience!

After this course, you'll be able to map what we've shown you on to people you deal with, and manage them with greater ease -- and better results!

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Grab Our SPRING SALE ...

$ 18.45   $ 65.00   72% off
[Further quantity discounts available]

Course content for Satisfying Difficult Customers

NOTE: Click on [ + / - ] to expand/hide the content of each module
1
1 - The Process
[ + / - ]
» Recognizing the Type of Customer
» Identifying the Root Causes
» Looking at the Customer's "If only(s)..."
» Fulfilling the Customer's "If only(s)..."
2
2 - The Uncommunicative Customer
[ + / - ]
» Using the Process
» Helping Uncommunicative Customers
3
3 - The Uninformed Customer
[ + / - ]
» Using the Process
» Helping Uninformed Customers
4
4 - When the Customer is Wrong
[ + / - ]
» Using the Process
» Helping Customers Who are Wrong
5
5 - The Rude Customer
[ + / - ]
» Using the Process
» Helping Rude Customers
6
6 - The Undecided Customer
[ + / - ]
» Using the Process
» Helping Undecided Customers

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Course for Satisfying Difficult Customers
SATISFYING DIFFICULT CUSTOMERS
Be able to deal with difficult customers confidently using our 4 step process
... and more
(This Course)
FROM $ 18.45   $65.00
Course for Dealing With Angry Customers
DEALING WITH ANGRY CUSTOMERS
Defuse emotional situations by using a positive, proven process to achieve resolution
... and more
FROM $ 24.00   $65.00
Both courses
BOTH COURSES
Full price: $ 130.00
Offer price: $ 42.45
[Further quantity
discounts available]

Grab Our SPRING SALE ...

$ 18.45   $ 65.00   72% off
[Further quantity discounts available]
Customer Service Essentials course

Customer Service Essentials

Learn the Value and Methods of Great Customer Service

Learn how to focus your customer service efforts to the greatest effect ... and more: click the 'see the course' button for full details.
Customer Service Skills Complete course

Customer Service Skills Complete

Get Broad Customer Service Skills in This Course!

Acquire a broad and thorough understanding that will boost your customer service skills ... and more: click the 'see the course' button for full details.
Dealing With Angry Customers course

Dealing With Angry Customers

Learn How to Defuse Anger in Customers

Defuse emotional situations by using a positive, proven process to achieve resolution ... and more: click the 'see the course' button for full details.
Mastering Complaint Handling course

Mastering Complaint Handling

Handle Complaints With a Positive Attitude and a Simple Process

Use a positive attitude and a process-driven approach to handling customer complaints ... and more: click the 'see the course' button for full details.
Handling Common Complaints course

Handling Common Complaints

Handle Customer Complaints and Turn Them Around

Apply a simple but effective process to handling the most common complaints that arise in customer service ... and more: click the 'see the course' button for full details.
Customer Empathy course

Customer Empathy

Empathy Takes Your Customer Service Skills to a New Level

Learn how empathy can be used to enrich customer interactions and create stronger relationships ... and more: click the 'see the course' button for full details.
Customer Persuasion course

Customer Persuasion

Use the Six Principles of Persuasion to Overcome Barriers

Improve your persuasion skills and see benefits in all areas of your life! ... and more: click the 'see the course' button for full details.

More information

Click for more about Customer Service courses
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