Options for your Shopping Cart
Satisfying Challenging Customers
Interactive course with workbook
SPRING SPECIAL pricing (RRP $ 65.00)
Click on your choice [ it can be removed or edited in the cart ]
Qty |
Unit cost |
Total |
|
1 |
$ 23.99 |
$ 23.99 |
|
5 |
$ 22.79 |
$ 113.95 |
|
10 |
$ 22.07 |
$ 220.70 |
|
50 |
$ 21.59 |
$ 1,079.50 |
|
100 |
$ 20.39 |
$ 2,039.00 |
Options for your Shopping Cart
Interactive course with workbook
SPRING SPECIAL pricing (RRP $ 65.00)
Click on your choice [ it can be removed or edited in the cart ]
Qty |
Unit cost |
Total |
|
1 |
$ 23.99 |
$ 23.99 |
|
5 |
$ 22.79 |
$ 113.95 |
|
10 |
$ 22.07 |
$ 220.70 |
|
50 |
$ 21.59 |
$ 1,079.50 |
|
100 |
$ 20.39 |
$ 2,039.00 |
As every customer service team member knows, every customer is different!
And some customers are challenging, invariably because they always seem to be unsatisfied despite your best efforts.
Our Satisfying Challenging Customers course shows you common situations that involve challenging customers, and how to use a friendly, calm and professional approach to overcome the difficulties they create.
The course will enable you to decide on the best course of action so that customers you deal with are handled professionally, competently -- and often very satisfied!
The course duration will vary according to how you view and interact with the course.
But a reliable estimate would put the duration at 36 minutes.
[Click the side arrows or the green dots below to see more]