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Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Satisfying Challenging Customers

Interactive course with workbook

SUMMER Offer pricing (RRP $ 64.99)

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$ 23.99
$ 23.99
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$ 22.79
10
$ 220.70
$ 22.07
50
$ 1,079.50
$ 21.59
100
$ 2,039.00
$ 20.39

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Satisfying Challenging Customers
&
Dealing With Angry Customers

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$ 47.99
$ 47.99
5
$ 229.95
$ 45.99
10
$ 439.90
$ 43.99
50
$ 2,149.50
$ 42.99
100
$ 4,099.00
$ 40.99

Options for your Shopping Cart

Interactive course with workbook

SUMMER Offer pricing (RRP $ 64.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 23.99
$ 23.99
5
$ 113.95
$ 22.79
10
$ 220.70
$ 22.07
50
$ 1,079.50
$ 21.59
100
$ 2,039.00
$ 20.39
Home   >  Service & Support   >  Customer Service   > 
Satisfying Challenging Customers

Satisfying Challenging Customers

A Premier Customer Service training course from ZandaX

Quick Summary: What You Get

The Process
- Learn how to recognize - and deal with - different types of challenging customer
The Uncommunicative Customer
- Learn how to deal with - and help - uncommunicative customers
The Uninformed Customer
- Learn how to deal with - and help - uninformed customers
When the Customer is Wrong
- Learn what to do when the customer is wrong
The Rude Customer
- Learn how to deal with - and help - rude customers
The Undecided Customer
- Learn how to deal with - and help - undecided customers

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

Grab Our
SUMMER Offer ...

$ 23.99
  $ 64.99
Quantity discounts available

Course benefits

Don't Let Difficult Customers Ruin Your Life!

As every customer service team member knows, every customer is different!
And some customers are challenging, invariably because they always seem to be unsatisfied despite your best efforts.

Our Satisfying Challenging Customers course shows you common situations that involve challenging customers, and how to use a friendly, calm and professional approach to overcome the difficulties they create.

The course will enable you to decide on the best course of action so that customers you deal with are handled professionally, competently -- and often very satisfied!

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
The Process
4 sections
»
Recognizing the Type of Customer
»
Identifying the Root Causes
»
Looking at the Customer's "If only(s)"
»
Fulfilling the Customer's "If only(s)"

02
The Uncommunicative Customer
2 sections
»
Using the Process
»
Helping Uncommunicative Customers

03
The Uninformed Customer
2 sections
»
Using the Process
»
Helping Uninformed Customers

04
When the Customer is Wrong
2 sections
»
Using the Process
»
Helping Customers Who are Wrong

05
The Rude Customer
2 sections
»
Using the Process
»
Helping Rude Customers

06
The Undecided Customer
2 sections
»
Using the Process
»
Helping Undecided Customers

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What learners say about ZandaX

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review score of 5.0
Satisfying Challenging Customers
"The course content was rich and full of valuable insights."
Samantha Day
5.0
review score of 5.0
Satisfying Challenging Customers
"Amazing how much I realized I wasn't doing with difficult customers!"
Catalina Hodges
5.0

Courses frequently bought together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Satisfying Challenging Customers
Satisfying Challenging Customers
Normal price: $64.99
{This course}
Click for a quick summary...
Summary
Be able to deal with difficult customers confidently using our 4 step process
[ close ]
Dealing With Angry Customers
Dealing With Angry Customers
Normal price: $64.99
{Related course}
Click for a quick summary...
Summary
Be able to deal with difficult customers confidently using our 4 step process
[ close ]
See pricing options
Both courses

RRP: $129.99
You pay: $47.99
DISCOUNT: 63%

Grab Our
SUMMER Offer ...

$ 23.99
  $ 64.99
Quantity discounts available
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