More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Satisfying Challenging Customers

Interactive course with workbook

SPRING SPECIAL pricing (RRP $ 65.00)

Click on your choice [ it can be removed or edited in the cart ]

Qty	Unit cost	Total
1	$ 23.99	$ 23.99	Select

5	$ 22.79	$ 113.95	Select

10	$ 22.07	$ 220.70	Select

50	$ 21.59	$ 1,079.50	Select

100	$ 20.39	$ 2,039.00	Select

Options for your Shopping Cart

Interactive course with workbook

SPRING SPECIAL pricing (RRP $ 65.00)

Click on your choice [ it can be removed or edited in the cart ]

Qty	Unit cost	Total
1	$ 23.99	$ 23.99	Select

5	$ 22.79	$ 113.95	Select

10	$ 22.07	$ 220.70	Select

50	$ 21.59	$ 1,079.50	Select

100	$ 20.39	$ 2,039.00	Select

Home > Service & Support > Customer Service >
Satisfying Challenging Customers

Satisfying Challenging Customers

Name: Satisfying Challenging Customers
Price: 23.99 USD

A Premier Customer Service training course from ZandaX

Your expert, effective online solution for learning satisfying difficult customers

Just
$ 23.99

SPRING SPECIAL

Grab your 63 % discount

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What you will get

Watch on PC or mobile: no app needed
No ads to irritate and distract you!
Full of knowledge, advice and tips
Re-run the whole course, or just the topics you want, over and over
New skills, knowledge and understanding that will change your life!

Quick Summary: What You Get

★ The Process

- Learn how to recognize - and deal with - different types of challenging customer

★ The Uncommunicative Customer

- Learn how to deal with - and help - uncommunicative customers

★ The Uninformed Customer

- Learn how to deal with - and help - uninformed customers

★ When the Customer is Wrong

- Learn what to do when the customer is wrong

★ The Rude Customer

- Learn how to deal with - and help - rude customers

★ The Undecided Customer

- Learn how to deal with - and help - undecided customers

Full course content

Download PDF version

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

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SPRING SPECIAL ...

63% off

$ 23.99
$ 65.00

Quantity discounts available

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Course benefits

Don't Let Difficult Customers Ruin Your Life!

As every customer service team member knows, every customer is different!
And some customers are challenging, invariably because they always seem to be unsatisfied despite your best efforts.

Our Satisfying Challenging Customers course shows you common situations that involve challenging customers, and how to use a friendly, calm and professional approach to overcome the difficulties they create.

The course will enable you to decide on the best course of action so that customers you deal with are handled professionally, competently -- and often very satisfied!