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Satisfying Challenging Customers
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Satisfying Challenging Customers
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Dealing With Angry Customers
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Have an action-ready plan in place
| • The Process |
| • The Uncommunicative Customer |
| • The Uninformed Customer |
| • When the Customer is Wrong |
| • The Rude Customer |
| • The Undecided Customer |
The Process
The Uncommunicative Customer
The Uninformed Customer
When the Customer is Wrong
The Rude Customer
The Undecided Customer
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Your First Name: As every customer service team member knows, every customer is different!
And some customers are challenging, invariably because they always seem to be unsatisfied despite your best efforts.
Our Satisfying Challenging Customers course shows you common situations that involve challenging customers, and how to use a friendly, calm and professional approach to overcome the difficulties they create.
The course will enable you to decide on the best course of action so that customers you deal with are handled professionally, competently -- and often very satisfied!
This Difficult Customers skills training course, like all our courses, has been developed over many years of classroom and online delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's completely interactive and is full of practical knowledge and solutions.
Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better difficult customers skills?
Manage difficult customers in a calm, controlled way
Although difficult customers create problems in many ways, there are rules to follow which enable you to deal with them, whether they're uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.
In this course, we first define a four step process that you can apply to almost any situation.
Then we take you through five of the most common types of difficult customer, showing you how to apply the process to each. We're sure you'll regognize them from your own experience!
After this course, you'll be able to map what we've shown you on to people you deal with, and manage them with greater ease -- and better results!
Watch the modules, revisit them time and again ... and have fun with improving your skills!
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