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Interactive option

This is the most popular option because it includes the video, along with interactive content.
It allows you to engage fully with the course and get the most out of it: you will deepen your study enormously by choosing this option.
This option is for you if you're serious about your development.

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Customer Persuasion

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Development Plan option
Video course PLUS downloadable workbook
    $24.00
    $65.00

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Customer Persuasion
+
Customer Empathy


Development Plan option
Video course PLUS downloadable workbook
    27.45     $120.00

Add this package to your cart:


Customer Persuasion course

Understand the six principles of persuasion

recognize and overcome barriers to persuasion

Modules covered in this course:
Introduction
The 6 Principles of Persuasion
Barriers to Successful Persuasion
Tips to Being More Persuasive
Summary

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Customer Persuasion

What you'll learn

Introduction
  ★  Get an overview of what the course covers
The 6 Principles of Persuasion
  ★  See how the six principles of persuasion work to enhance your approach
Barriers to Successful Persuasion
  ★  Learn how to overcome the common barriers you can encounter
Tips to Being More Persuasive
  ★  Learn effective tips that will increase your ability to persuade - and offer great service
Summary
  ★  Summarize the key takeaways from the course

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NOTE: This is our top of the range Professional course option, with full easy-to-follow content, a ZandaX workbook & exercises, and an official CPD certificate.

Description

How you'll benefit from the Customer Persuasion course

The Customer Isn't Always Right!

Persuading people is a key skill in customer service. Being able to influence others through persuasion helps you in many ways, and many of these can relate to your personal life too!

Even if a customer knows exactly what they want, surely it's best just to agree?

Well not really. Suppose they want a solution to a problem that's unachievable or impractical. You need to steer them on to the right path.

With good persuasion skills, you can convince your customer that there’s a better way.

This course will show you how to do this most effectively.

This Customer Persuasion skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better customer persuasion skills?

About the ZandaX Customer Persuasion course

Use the Six Principles of Persuasion to Overcome Barriers

Use persuasion to boost your customer service skills

Persuasion is a skill that can be learned. Even if you feel you're "not good at it", we can show you how to get a whole lot better -- probably better than you may have expected!

Our Customer Persuasion course will teach you the 6 principles of persuasion you cant use when dealing with customers.

Then, it enables you to recognize barriers to successful persuasion so you can overcome them more easily

And you’ll learn some really useful tips that will boost your persuasive skills and help you to offer even better customer service.

And think of the benefits of better persuasion skills in your life outside work!

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Grab Our NEW YEAR SPECIAL ...

$24.00   $65.00   63% off

Course content for Customer Persuasion

1

1 - Introduction

2

2 - The 6 Principles of Persuasion

» Reciprocity
» Scarcity
» Commitment
» Social Proof
» Liking
» Authority
3

3 - Barriers to Successful Persuasion

» Physical Barriers
» Information Overload
» Lack of Enthusiasm
» Too much Talking
4

4 - Tips to Being More Persuasive

» Asking Questions
» Compliment Your Customer
» Know Your Stuff
5

5 - Summary

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get a FURTHER 10% off the second course!
CUSTOMER PERSUASION
Improve your persuasion skills and see benefits in all areas of your life!
... and more
(This Course)
FROM   18.45   $65.00
CUSTOMER EMPATHY
Learn how empathy can be used to enrich customer interactions and create stronger relationships
... and more
FROM  12.00   $55.00
BOTH COURSES
Full price: $120.00
Offer price: $36.00
FROM  $36.00

Grab Our NEW YEAR SPECIAL ...

$24.00   $65.00   63% off

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