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Interactive course with workbook

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.
You also get interactive content.
This combination of videos and interactive content will enable you to get a deep understanding of the subject.

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Customer Persuasion

Interactive course with workbook

SPRING SALE pricing (RRP $ 65.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

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Customer Persuasion
+
Customer Empathy

SPRING SALE pricing

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Order Qty
Total cost
Unit cost
 
1
$ 31.45
$ 31.45
5
$ 152.60
$ 30.52
10
$ 289.70
$ 28.97
50
$ 1,430.00
$ 28.60
100
$ 2,768.00
$ 27.68

Options for your Shopping Cart

Interactive course with workbook

SPRING SALE pricing (RRP $ 0.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

Customer Persuasion course

Understand the six principles of persuasion

recognize and overcome barriers to persuasion

Modules covered in this course:
Introduction
The 6 Principles of Persuasion
Barriers to Successful Persuasion
Tips to Being More Persuasive
Summary

Home  >  Service & Support  >  Customer Service  > 
Customer Persuasion

What you'll learn

Introduction
  ★  Get an overview of what the course covers
The 6 Principles of Persuasion
  ★  See how the six principles of persuasion work to enhance your approach
Barriers to Successful Persuasion
  ★  Learn how to overcome the common barriers you can encounter
Tips to Being More Persuasive
  ★  Learn effective tips that will increase your ability to persuade - and offer great service
Summary
  ★  Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.

Course Description

How you'll benefit from the Customer Persuasion course

The Customer Isn't Always Right!

Persuading people is a key skill in customer service. Being able to influence others through persuasion helps you in many ways, and many of these can relate to your personal life too!

Even if a customer knows exactly what they want, surely it's best just to agree?

Well not really. Suppose they want a solution to a problem that's unachievable or impractical. You need to steer them on to the right path.

With good persuasion skills, you can convince your customer that there’s a better way.

This course will show you how to do this most effectively.

This Customer Persuasion skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better customer persuasion skills?

About the ZandaX Customer Persuasion course

Use the Six Principles of Persuasion to Overcome Barriers

Use persuasion to boost your customer service skills

Persuasion is a skill that can be learned. Even if you feel you're "not good at it", we can show you how to get a whole lot better -- probably better than you may have expected!

Our Customer Persuasion course will teach you the 6 principles of persuasion you cant use when dealing with customers.

Then, it enables you to recognize barriers to successful persuasion so you can overcome them more easily

And you’ll learn some really useful tips that will boost your persuasive skills and help you to offer even better customer service.

And think of the benefits of better persuasion skills in your life outside work!

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Grab Our SPRING SALE ...

$ 18.45   $ 65.00   72% off
[Further quantity discounts available]

Course content for Customer Persuasion

NOTE: Click on [ + / - ] to expand/hide the content of each module
1
1 - Introduction
2
2 - The 6 Principles of Persuasion
[ + / - ]
» Reciprocity
» Scarcity
» Commitment
» Social Proof
» Liking
» Authority
3
3 - Barriers to Successful Persuasion
[ + / - ]
» Physical Barriers
» Information Overload
» Lack of Enthusiasm
» Too much Talking
4
4 - Tips to Being More Persuasive
[ + / - ]
» Asking Questions
» Compliment Your Customer
» Know Your Stuff
5
5 - Summary

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Course for Customer Persuasion
CUSTOMER PERSUASION
Improve your persuasion skills and see benefits in all areas of your life!
... and more
(This Course)
FROM $ 18.45   $65.00
Course for Customer Empathy
CUSTOMER EMPATHY
Learn how empathy can be used to enrich customer interactions and create stronger relationships
... and more
FROM $ 13.00   $55.00
Both courses
BOTH COURSES
Full price: $ 120.00
Offer price: $ 31.45
[Further quantity
discounts available]

Grab Our SPRING SALE ...

$ 18.45   $ 65.00   72% off
[Further quantity discounts available]
Customer Service Essentials course

Customer Service Essentials

Learn the Value and Methods of Great Customer Service

Learn how to focus your customer service efforts to the greatest effect ... and more: click the 'see the course' button for full details.
Customer Service Skills Complete course

Customer Service Skills Complete

Get Broad Customer Service Skills in This Course!

Acquire a broad and thorough understanding that will boost your customer service skills ... and more: click the 'see the course' button for full details.
Dealing With Angry Customers course

Dealing With Angry Customers

Learn How to Defuse Anger in Customers

Defuse emotional situations by using a positive, proven process to achieve resolution ... and more: click the 'see the course' button for full details.
Satisfying Challenging Customers course

Satisfying Challenging Customers

A 4 Step Process to Deal With Difficult Customers

Be able to deal with difficult customers confidently using our 4 step process ... and more: click the 'see the course' button for full details.
Mastering Complaint Handling course

Mastering Complaint Handling

Handle Complaints With a Positive Attitude and a Simple Process

Use a positive attitude and a process-driven approach to handling customer complaints ... and more: click the 'see the course' button for full details.
Handling Common Complaints course

Handling Common Complaints

Handle Customer Complaints and Turn Them Around

Apply a simple but effective process to handling the most common complaints that arise in customer service ... and more: click the 'see the course' button for full details.
Customer Empathy course

Customer Empathy

Empathy Takes Your Customer Service Skills to a New Level

Learn how empathy can be used to enrich customer interactions and create stronger relationships ... and more: click the 'see the course' button for full details.

More information

Click for more about Customer Service courses
Click for more about Service & Support courses
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