More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

Options for your Shopping Cart

Handling Common Complaints

Interactive course with workbook

CYBER WEEK Deal pricing (RRP $ 50.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

Options for your Shopping Cart

Handling Common Complaints
&
Mastering Complaint Handling

CYBER WEEK Deal pricing

Click on your choice [ it can be removed or edited in the cart ]


Order Qty
Total cost
Unit cost
 
1
$ 37.00
$ 37.00
5
$ 180.00
$ 36.00
10
$ 340.00
$ 34.00
50
$ 1,700.00
$ 34.00
100
$ 3,200.00
$ 32.00

Options for your Shopping Cart

Interactive course with workbook

CYBER WEEK Deal pricing (RRP $ 50.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68
Home   >  Service & Support   >  Customer Service   > 
Handling Common Complaints

Handling Common Complaints

A Premier Customer Service training course from ZandaX

Modules Covered: what you will learn

Introduction
Get an overview of what the course covers
Common Customer Complaints
Learn how to recognize common complaints
Listening and Communicating
See how to respond appropriately to complaints
Creating a Positive Customer Experience
Understand how to change a negative into a positive
Summary
Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

Grab Our
CYBER WEEK Deal ...

$ 18.45
  $ 50.00
Quantity discounts available

Course benefits

Great Customer Service is the Only Option!

Like it or not, dealing with complaints is a big part of business life. And providing great customer service is the only viable route to take.

This means that you need to know how to deal with complaints in a way that doesn't just solve problems, it creates happy customers.

Our Handling Common Complaints course provides guidance on the types of customer complaints you'll see often, and how best to deal with them.

We show you how complaints give you the opportunity to show off just how good your customer-service skills are, and keep your customers smiling.

By the end of this course, you have the tools to turn disgruntled complainers into loyal customers for life!

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

Introduction

02
Common Customer Complaints
4 lessons
»
Broken Product
»
Product/Service Unavailable
»
Bad Prior Experiences
»
Long Wait in Queue

03
Listening and Communicating
1 lesson
»
How to Respond Appropriately

04
Creating a Positive Customer Experience
1 lesson
»
How to Change a Negative into a Positive

Summary

Return to top

People Also Bought

See our CYBER WEEK Deal prices!
Customer Service Essentials
Customer Service Essentials
Normal price: $65.00
$23.99
Click for more info...
Summary
Learn how to focus your customer service efforts to the greatest effect
[ close ]
Customer Service Skills Complete
Customer Service Skills Complete
Normal price: $79.00
$29.99
Click for more info...
Summary
Acquire a broad and thorough understanding that will boost your customer service skills
[ close ]
Dealing With Angry Customers
Dealing With Angry Customers
Normal price: $65.00
$23.99
Click for more info...
Summary
Defuse emotional situations by using a positive, proven process to achieve resolution
[ close ]
Satisfying Challenging Customers
Satisfying Challenging Customers
Normal price: $65.00
$23.99
Click for more info...
Summary
Be able to deal with difficult customers confidently using our 4 step process
[ close ]
Mastering Complaint Handling
Mastering Complaint Handling
Normal price: $65.00
$23.99
Click for more info...
Summary
Use a positive attitude and a process-driven approach to handling customer complaints
[ close ]
Customer Empathy
Customer Empathy
Normal price: $55.00
$12.99
Click for more info...
Summary
Learn how empathy can be used to enrich customer interactions and create stronger relationships
[ close ]
Customer Persuasion
Customer Persuasion
Normal price: $65.00
$23.99
Click for more info...
Summary
Improve your persuasion skills and see benefits in all areas of your life!
[ close ]

What Learners Say About ZandaX

[Click the side arrows or the green dots below to see more]

review score of 5.0
Relationship Building in Your Business and Personal Life
"Very helpful and informative and I'm learning more skills."
Natasha Tye
5.0
review score of 5.0
Managing Difficult Employees
"Amazingly helpful and informative."
Tom Unwin
5.0
review score of 4.5
Using Assertiveness to Boost Your Self Esteem
"An interesting course"
Elaine Talbot
4.5
review score of 5.0
Microsoft Excel 2013/2016 Intermediate
" A very very interesting course, very helpful."
Filipe Ferreira
5.0
review score of 5.0
Microsoft Excel 2013/2016 Introduction
"I am actually enjoying excel now. The video is simple to understand"
Margaret Nyamador
5.0
review score of 5.0
Anger Management and Control
" well put together"
Ryan Moffat
5.0
review score of 5.0
Effective Time Management
"thankyou i learned more and more"
Farah Alsay
5.0
review score of 4.5
Sales Management Explained (Master Class)
"Awesome course. Thank you!"
Matthew Ross
4.5
review score of 5.0
Sales Management: Creating A Solid Foundation
"Thank you for preparing me for my new role! I'm now a lot wiser and more confident :)"
Jo Sanders
5.0
review score of 5.0
Microsoft Project 2013 Advanced
"Easy to understand"
Morenike Ajayi
5.0
review score of 5.0
Microsoft Excel 2013/2016 Advanced
"Appreciate they showed how to do something AND to undo said function."
Brenda Richards
5.0
review score of 5.0
Microsoft Project 2013 Advanced
"very easy to follow"
Morenike Ajayi
5.0
review score of 5.0
Anger Management and Control
"Easy to learn with such short videos Easy to take into knowledge Enjoyable"
Sabrina Price
5.0
review score of 4.5
Effective Communication Skills
"Will be very useful"
Frances Perez
4.5
review score of 5.0
Using Assertiveness to Boost Your Self Esteem
"I enjoyed this course it has really helped me to see things different."
Leah Preston
5.0
review score of 5.0
Sales Management Explained (Master Class)
"Wow - what a course: so much in there that I can use"
Zoey Allison
5.0
review score of 4.5
Microsoft Excel 2013/2016 Advanced
"Great course"
Barbara O Utsalo
4.5
review score of 4.5
Effective Communication Skills
"Good, useful and feels like talking face to face!"
Imran Adesumbo
4.5
review score of 5.0
Microsoft Project 2013 Introduction
" Great course!!"
Katarzyna Szymanska
5.0
review score of 5.0
Anger Management and Control
"Good and informative. Lecture Is like a face to face conversation."
Heung Dyna
5.0
review score of 5.0
Managing Your Stress for a Better Life
"thanks for this course"
Jasmine Allen
5.0
review score of 5.0
Managing Your Stress for a Better Life
"In very simple and informative words and sentences."
Akbar Zaman
5.0
review score of 4.0
Microsoft Word 2013/2016 Intermediate
"I am learning quite a lot!"
Sandra Christian
4.0
review score of 4.5
Anger Management and Control
"Amazing course!"
Mohammed Kora
4.5

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Handling Common Complaints
Handling Common Complaints
Normal price: $50.00
{This course}
Click for a quick summary...
Summary
Apply a simple but effective process to handling the most common complaints that arise in customer service
[ close ]
Mastering Complaint Handling
Mastering Complaint Handling
Normal price: $50.00
{Related course}
Click for a quick summary...
Summary
Apply a simple but effective process to handling the most common complaints that arise in customer service
[ close ]
See pricing options
Both Courses

RRP: $100.00
You pay: $37.00
DISCOUNT: 63%

Grab Our
CYBER WEEK Deal ...

$ 18.45
  $ 50.00
Quantity discounts available
zandax online courses logo
"ZandaX courses are such great value, and with the help and support they give, there's no better option in the market"
ZandaX LinkedIn logo
ZandaX YouTube logo
ZandaX FaceBook logo
 
All content © ZandaX 2023