 |
 |
 |
|||
|
Info, Blogs, Contact & Login ▼
|
Courses ▼
|
Tests ▼
|
|||
|
|
|
|
|||
|
Info, Blogs, Contact & Login ▼
|
Courses ▼
|
Tests ▼
|
|||
Options for your Shopping Cart
Handling Common Complaints
Interactive course with workbook
SPRING SALE pricing (RRP $ 65.00)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 18.45 | $ 18.45 |
|
5 |
$ 87.60 | $ 17.52 |
|
10 |
$ 169.70 | $ 16.97 |
|
50 |
$ 830.00 | $ 16.60 |
|
100 |
$ 1,568.00 | $ 15.68 |
Options for your Shopping Cart
Handling Common Complaints
+
Mastering Complaint Handling
SPRING SALE pricing
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 42.45 | $ 42.45 |
|
5 |
$ 202.60 | $ 40.52 |
|
10 |
$ 399.70 | $ 39.97 |
|
50 |
$ 1,930.00 | $ 38.60 |
|
100 |
$ 3,668.00 | $ 36.68 |
Options for your Shopping Cart
Interactive course with workbook
SPRING SALE pricing (RRP $ 0.00)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 18.45 | $ 18.45 |
|
5 |
$ 87.60 | $ 17.52 |
|
10 |
$ 169.70 | $ 16.97 |
|
50 |
$ 830.00 | $ 16.60 |
|
100 |
$ 1,568.00 | $ 15.68 |
using positive thinking and a proven process
| • Introduction |
| • Common Customer Complaints |
| • Listening and Communicating |
| • Creating a Positive Customer Experience |
| • Summary |
Introduction
Common Customer Complaints
Listening and Communicating
Creating a Positive Customer Experience
SummaryLike it or not, dealing with complaints is a big part of business life. And providing great customer service is the only viable route to take.
This means that you need to know how to deal with complaints in a way that doesn't just solve problems, it creates happy customers.
Our Handling Common Complaints course provides guidance on the types of customer complaints you'll see often, and how best to deal with them.
We show you how complaints give you the opportunity to show off just how good your customer-service skills are, and keep your customers smiling.
By the end of this course, you have the tools to turn disgruntled complainers into loyal customers for life!
This Handling Complaints skills training course, like all our courses, has been developed over many years of classroom and online delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's completely interactive and is full of practical knowledge and solutions.
Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better handling complaints skills?
See the most common customer complaints - and how to deal with them
Wouldn't it be good to know that many complaints are turned around into positive situations that enhance your reputation?
Well, doing this takes skill, and we show you just how to do it.
In this course, you'll see the kind of complaints that are so common, they're almost expected.
And you'll learn how to listen and communicate calmly and clearly to make sure problems get resolved, whatever the complaint.
Finally, you'll find out how to change a positive into a negative, which is the mark of a true customer service professional!
This course will give you the essential skills you need to deal with customer complaints, so you can reach the best possible outcome for your customers -- and your company, too,
Watch the modules, revisit them time and again ... and have fun with improving your skills!
Microsoft Access