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Interactive course with workbook

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.
You also get interactive content.
This combination of videos and interactive content will enable you to get a deep understanding of the subject.

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Handling Common Complaints

Interactive course with workbook

SPRING SALE pricing (RRP $ 65.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

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Handling Common Complaints
+
Mastering Complaint Handling

SPRING SALE pricing

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Total cost
Unit cost
 
1
$ 42.45
$ 42.45
5
$ 202.60
$ 40.52
10
$ 399.70
$ 39.97
50
$ 1,930.00
$ 38.60
100
$ 3,668.00
$ 36.68

Options for your Shopping Cart

Interactive course with workbook

SPRING SALE pricing (RRP $ 0.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68

Handling Common Complaints course

Turn complaints into opportunities for more business

using positive thinking and a proven process

Modules covered in this course:
Introduction
Common Customer Complaints
Listening and Communicating
Creating a Positive Customer Experience
Summary

Home  >  Service & Support  >  Customer Service  > 
Handling Common Complaints

What you'll learn

Introduction
  ★  Get an overview of what the course covers
Common Customer Complaints
  ★  Learn how to recognize common complaints
Listening and Communicating
  ★  See how to respond appropriately to complaints
Creating a Positive Customer Experience
  ★  Understand how to change a negative into a positive
Summary
  ★  Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.

Course Description

How you'll benefit from the Handling Common Complaints course

Great Customer Service is the Only Option!

Like it or not, dealing with complaints is a big part of business life. And providing great customer service is the only viable route to take.

This means that you need to know how to deal with complaints in a way that doesn't just solve problems, it creates happy customers.

Our Handling Common Complaints course provides guidance on the types of customer complaints you'll see often, and how best to deal with them.

We show you how complaints give you the opportunity to show off just how good your customer-service skills are, and keep your customers smiling.

By the end of this course, you have the tools to turn disgruntled complainers into loyal customers for life!

This Handling Complaints skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better handling complaints skills?

About the ZandaX Handling Common Complaints course

Handle Customer Complaints and Turn Them Around

See the most common customer complaints - and how to deal with them

Wouldn't it be good to know that many complaints are turned around into positive situations that enhance your reputation?

Well, doing this takes skill, and we show you just how to do it.

In this course, you'll see the kind of complaints that are so common, they're almost expected.

And you'll learn how to listen and communicate calmly and clearly to make sure problems get resolved, whatever the complaint.

Finally, you'll find out how to change a positive into a negative, which is the mark of a true customer service professional!

This course will give you the essential skills you need to deal with customer complaints, so you can reach the best possible outcome for your customers -- and your company, too,

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Grab Our SPRING SALE ...

$ 18.45   $ 65.00   72% off
[Further quantity discounts available]

Course content for Handling Common Complaints

NOTE: Click on [ + / - ] to expand/hide the content of each module
1
1 - Introduction
2
2 - Common Customer Complaints
[ + / - ]
» Broken Product
» Product/Service Unavailable
» Bad Prior Experiences
» Long Wait in Queue
3
3 - Listening and Communicating
[ + / - ]
» How to Respond Appropriately
4
4 - Creating a Positive Customer Experience
[ + / - ]
» How to Change a Negative into a Positive
5
5 - Summary

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Course for Handling Common Complaints
HANDLING COMMON COMPLAINTS
Apply a simple but effective process to handling the most common complaints that arise in customer service
... and more
(This Course)
FROM $ 18.45   $65.00
Course for Mastering Complaint Handling
MASTERING COMPLAINT HANDLING
Use a positive attitude and a process-driven approach to handling customer complaints
... and more
FROM $ 24.00   $65.00
Both courses
BOTH COURSES
Full price: $ 130.00
Offer price: $ 42.45
[Further quantity
discounts available]

Grab Our SPRING SALE ...

$ 18.45   $ 65.00   72% off
[Further quantity discounts available]
Customer Service Essentials course

Customer Service Essentials

Learn the Value and Methods of Great Customer Service

Learn how to focus your customer service efforts to the greatest effect ... and more: click the 'see the course' button for full details.
Customer Service Skills Complete course

Customer Service Skills Complete

Get Broad Customer Service Skills in This Course!

Acquire a broad and thorough understanding that will boost your customer service skills ... and more: click the 'see the course' button for full details.
Dealing With Angry Customers course

Dealing With Angry Customers

Learn How to Defuse Anger in Customers

Defuse emotional situations by using a positive, proven process to achieve resolution ... and more: click the 'see the course' button for full details.
Satisfying Challenging Customers course

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Be able to deal with difficult customers confidently using our 4 step process ... and more: click the 'see the course' button for full details.
Mastering Complaint Handling course

Mastering Complaint Handling

Handle Complaints With a Positive Attitude and a Simple Process

Use a positive attitude and a process-driven approach to handling customer complaints ... and more: click the 'see the course' button for full details.
Customer Empathy course

Customer Empathy

Empathy Takes Your Customer Service Skills to a New Level

Learn how empathy can be used to enrich customer interactions and create stronger relationships ... and more: click the 'see the course' button for full details.
Customer Persuasion course

Customer Persuasion

Use the Six Principles of Persuasion to Overcome Barriers

Improve your persuasion skills and see benefits in all areas of your life! ... and more: click the 'see the course' button for full details.

More information

Click for more about Customer Service courses
Click for more about Service & Support courses
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