More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Mastering Complaint Handling

Interactive course with workbook

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50
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100
$ 1,568.00
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Mastering Complaint Handling
&
Handling Common Complaints

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$ 37.00
$ 37.00
5
$ 180.00
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10
$ 340.00
$ 34.00
50
$ 1,700.00
$ 34.00
100
$ 3,200.00
$ 32.00

Options for your Shopping Cart

Interactive course with workbook

CYBER WEEK Deal pricing (RRP $ 50.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 18.45
$ 18.45
5
$ 87.60
$ 17.52
10
$ 169.70
$ 16.97
50
$ 830.00
$ 16.60
100
$ 1,568.00
$ 15.68
Home   >  Service & Support   >  Customer Service   > 
Mastering Complaint Handling

Mastering Complaint Handling

A Premier Customer Service training course from ZandaX

Modules Covered: what you will learn

Developing & Using a Positive Attitude
Learn how to develop a structured and positive mindset for dealing with complaints
The 6-Step Process for Successful Resolution
Use a proven six step process, and know how to combat setbacks

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

Grab Our
CYBER WEEK Deal ...

$ 18.45
  $ 50.00
Quantity discounts available

Course benefits

Turn Customer Complaints into Opportunities

Can you turn a complaint into an opportunity for more business?
Or does every complaint signal the likelihod of (another) lost customer?

In this course, you'll discover how to develop a positive attitude to complaint handling, with the confidence of using a simple and effective process that works.

This course will show you how to avoid the pitfalls that delay problem resolution, and how to look for the opportunities that exist to create customer loyalty from difficult situations.

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
Developing & Using a Positive Attitude
7 lessons
»
Customer Loyalty Check
»
Seeing Customers As Mirrors
»
Why Do Customers Complain?
»
Understanding What Complaints Are About
»
What Customers Want To Achieve
»
Feeling Good About Complaints
»
Summary

02
The 6-Step Process for Successful Resolution
7 lessons
»
What Went Wrong?
»
A Simple Strategy
»
What The Process Looks Like
»
What Should Dan Do Next?
»
How To Lose Control
»
When It Gets Tough
»
Summary

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Summary
Use a positive attitude and a process-driven approach to handling customer complaints
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See pricing options
Both Courses

RRP: $100.00
You pay: $37.00
DISCOUNT: 63%

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