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Mastering Complaint Handling
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Mastering Complaint Handling
Handling Common Complaints
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using positive thinking and a proven process
|• Developing & Using a Positive Attitude|
|• The 6-Step Process for Successful Resolution|
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Can you turn a complaint into an opportunity for more business?
Or does every complaint signal the likelihod of (another) lost customer?
In this course, you'll discover how to develop a positive attitude to complaint handling, with the confidence of using a simple and effective process that works.
This course will show you how to avoid the pitfalls that delay problem resolution, and how to look for the opportunities that exist to create customer loyalty from difficult situations.
This Complaint Handling skills training course, like all our courses, has been developed over many years of classroom and online delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's completely interactive and is full of practical knowledge and solutions.
Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better complaint handling skills?
Use complaints to create more business
Every Customer Service team member needs to know how to handle complaints.
But the real skill is being able turn a complaint into an opportunity.
In our Mastering Complaint Handling course you will learn how to do just that.
In the first part of the course, you'll see how to adopt a positive attitude and fix problems with a sensitive approach to identifying the customer's needs.
In the second part, we show you a simple six-step process which will enable you to re-establish trust between your customer and yourself, and give you the confidence to tackle the most challenging complaints.
At the end of this course, you'll be equipped to diffuse high emotions and resolve customer problems in a way that will increase customer loyalty and improve relationships.
Watch the modules, revisit them time and again ... and have fun with improving your skills!
Learn how to focus your customer service efforts to the greatest effect ... and more
Acquire a broad and thorough understanding that will boost your customer service skills ... and more
Defuse emotional situations by using a positive, proven process to achieve resolution ... and more
Be able to deal with difficult customers confidently using our 4 step process ... and more
Apply a simple but effective process to handling the most common complaints that arise in customer service ... and more
Learn how empathy can be used to enrich customer interactions and create stronger relationships ... and more