More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Customer Empathy

Interactive course with workbook

SUMMER Offer pricing (RRP $ 38.99)

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1
$ 12.99
$ 12.99
5
$ 61.70
$ 12.34
10
$ 119.50
$ 11.95
50
$ 584.50
$ 11.69
100
$ 1,104.00
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Customer Empathy
&
Customer Persuasion

SUMMER Offer pricing

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Total cost
Unit cost
 
1
$ 36.99
$ 36.99
5
$ 174.95
$ 34.99
10
$ 339.90
$ 33.99
50
$ 1,649.50
$ 32.99
100
$ 3,099.00
$ 30.99

Options for your Shopping Cart

Interactive course with workbook

SUMMER Offer pricing (RRP $ 38.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 12.99
$ 12.99
5
$ 61.70
$ 12.34
10
$ 119.50
$ 11.95
50
$ 584.50
$ 11.69
100
$ 1,104.00
$ 11.04
Home   >  Service & Support   >  Customer Service   > 
Customer Empathy

Customer Empathy

A Premier Customer Service training course from ZandaX

Quick Summary: What You Get

Introduction
- Get an overview of what the course covers
The Difference Between Empathy and Sympathy
- See how your job is to provide empathy, not sympathy
Different Types of Empathy
- See how empathy comes in different forms, which need different approaches
The Benefits of Using Empathy in Customer Service
- Learn how providing empathy boosts rapport and relationships with customers
Techniques to Increase Empathy with Customers
- Learn techniques that will increase empathy in your customer interactions
Summary
- Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

Grab Our
SUMMER Offer ...

$ 12.99
  $ 38.99
Quantity discounts available

Course benefits

Use Empathy to Engage With Your Customers

What do you do when an emotional customer contacts you? You may want to listen to them and deal with their problem, but that often isn't enough to make the customer feel understood.

This is where empathy comes in. Having customer empathy means you can recognize and respond to your customers' feelings. And it will actually make your job easier too.

You'll be able to understand people better, deal with conflict, and pick up clues from their body language.

So if you're looking for a way to excel in your customer service role, by being able to engage with people a whole lot better, you've probably found it here!

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
Introduction

02
The Difference Between Empathy and Sympathy
1 section
»
Why Empathy is Good but Sympathy is Counter Productive

03
Different Types of Empathy
1 section
»
The Different Forms of Empathy and How to Use Them

04
The Benefits of Using Empathy in Customer Service
1 section
»
How Using Empathy Will Help You Give Great Customer Service

05
Techniques to Increase Empathy with Customers
1 section
»
Proven, Effective Techniques for Providing Empathy

06
Summary

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Courses frequently bought together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Customer Empathy
Customer Empathy
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{This course}
Click for a quick summary...
Summary
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See pricing options
Both courses

RRP: $103.99
You pay: $36.99
DISCOUNT: 64%

Grab Our
SUMMER Offer ...

$ 12.99
  $ 38.99
Quantity discounts available
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