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Customer Empathy
Interactive course with workbook
SPRING SALE pricing (RRP $ 55.00)
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$ 449.50 | $ 8.99 |
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Customer Empathy
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Customer Persuasion
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Options for your Shopping Cart
Interactive course with workbook
SPRING SALE pricing (RRP $ 0.00)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 9.99 | $ 9.99 |
|
5 |
$ 47.45 | $ 9.49 |
|
10 |
$ 91.90 | $ 9.19 |
|
50 |
$ 449.50 | $ 8.99 |
|
100 |
$ 849.00 | $ 8.49 |
Take your skills to a new level
| • Introduction |
| • The Difference Between Empathy and Sympathy |
| • Different Types of Empathy |
| • The Benefits of Using Empathy in Customer Service |
| • Techniques to Increase Empathy with Customers |
| • Summary |
Introduction
The Difference Between Empathy and Sympathy
Different Types of Empathy
The Benefits of Using Empathy in Customer Service
Techniques to Increase Empathy with Customers
SummaryWhat do you do when an emotional customer contacts you? You may want to listen to them and deal with their problem, but that often isn't enough to make the customer feel understood.
This is where empathy comes in. Having customer empathy means you can recognize and respond to your customers' feelings. And it will actually make your job easier too.
You'll be able to understand people better, deal with conflict, and pick up clues from their body language.
So if you're looking for a way to excel in your customer service role, by being able to engage with people a whole lot better, you've probably found it here!
This Customer Empathy skills training course, like all our courses, has been developed over many years of classroom and online delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's completely interactive and is full of practical knowledge and solutions.
Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better customer empathy skills?
Use empathy to make life easier - and more productive
Our Customer Empathy course has been developed for anyone working in a customer service role.
Empathy is a vital skill in any customer service role, and it can help you to increase engagement in a way that skills in product knowledge and process will never achieve.
The course shows you how to recognize different types of empathy. And it demonstrates how empathy is different from sympathy, so you can respond to customers in the right way.
You'll also see the benefits of using empathy in customer service, and learn some great techniques that will increase empathy with customers.
After taking this course, you'll be able to act confidently and effectively in situations that many people find difficult.
Watch the modules, revisit them time and again ... and have fun with improving your skills!
Microsoft Access