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Interactive course with workbook

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.
You also get interactive content.
This combination of videos and interactive content will enable you to get a deep understanding of the subject.

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Customer Empathy

Interactive course with workbook

SPRING SALE pricing (RRP $ 55.00)

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1
$ 9.99
$ 9.99
5
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$ 9.49
10
$ 91.90
$ 9.19
50
$ 449.50
$ 8.99
100
$ 849.00
$ 8.49

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Customer Empathy
+
Customer Persuasion

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1
$ 33.99
$ 33.99
5
$ 162.45
$ 32.49
10
$ 321.90
$ 32.19
50
$ 1,549.50
$ 30.99
100
$ 2,949.00
$ 29.49

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Interactive course with workbook

SPRING SALE pricing (RRP $ 0.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 9.99
$ 9.99
5
$ 47.45
$ 9.49
10
$ 91.90
$ 9.19
50
$ 449.50
$ 8.99
100
$ 849.00
$ 8.49

Customer Empathy course

Use empathy for stronger customer engagement

Take your skills to a new level

Modules covered in this course:
Introduction
The Difference Between Empathy and Sympathy
Different Types of Empathy
The Benefits of Using Empathy in Customer Service
Techniques to Increase Empathy with Customers
Summary

Home  >  Service & Support  >  Customer Service  > 
Customer Empathy

What you'll learn

Introduction
  ★  Get an overview of what the course covers
The Difference Between Empathy and Sympathy
  ★  See how your job is to provide empathy, not sympathy
Different Types of Empathy
  ★  See how empathy comes in different forms, which need different approaches
The Benefits of Using Empathy in Customer Service
  ★  Learn how providing empathy boosts rapport and relationships with customers
Techniques to Increase Empathy with Customers
  ★  Learn techniques that will increase empathy in your customer interactions
Summary
  ★  Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.

Course Description

How you'll benefit from the Customer Empathy course

Use Empathy to Engage With Your Customers

What do you do when an emotional customer contacts you? You may want to listen to them and deal with their problem, but that often isn't enough to make the customer feel understood.

This is where empathy comes in. Having customer empathy means you can recognize and respond to your customers' feelings. And it will actually make your job easier too.

You'll be able to understand people better, deal with conflict, and pick up clues from their body language.

So if you're looking for a way to excel in your customer service role, by being able to engage with people a whole lot better, you've probably found it here!

This Customer Empathy skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better customer empathy skills?

About the ZandaX Customer Empathy course

Empathy Takes Your Customer Service Skills to a New Level

Use empathy to make life easier - and more productive

Our Customer Empathy course has been developed for anyone working in a customer service role.

Empathy is a vital skill in any customer service role, and it can help you to increase engagement in a way that skills in product knowledge and process will never achieve.

The course shows you how to recognize different types of empathy. And it demonstrates how empathy is different from sympathy, so you can respond to customers in the right way.

You'll also see the benefits of using empathy in customer service, and learn some great techniques that will increase empathy with customers.

After taking this course, you'll be able to act confidently and effectively in situations that many people find difficult.

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Grab Our SPRING SALE ...

$ 9.99   $ 55.00   82% off
[Further quantity discounts available]

Course content for Customer Empathy

NOTE: Click on [ + / - ] to expand/hide the content of each module
1
1 - Introduction
2
2 - The Difference Between Empathy and Sympathy
[ + / - ]
» Why Empathy is Good but Sympathy is Counter Productive
3
3 - Different Types of Empathy
[ + / - ]
» The Different Forms of Empathy and How to Use Them
4
4 - The Benefits of Using Empathy in Customer Service
[ + / - ]
» How Using Empathy Will Help You Give Great Customer Service
5
5 - Techniques to Increase Empathy with Customers
[ + / - ]
» Proven, Effective Techniques for Providing Empathy
6
6 - Summary

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Course for Customer Empathy
CUSTOMER EMPATHY
Learn how empathy can be used to enrich customer interactions and create stronger relationships
... and more
(This Course)
FROM $ 9.99   $55.00
Course for Customer Persuasion
CUSTOMER PERSUASION
Improve your persuasion skills and see benefits in all areas of your life!
... and more
FROM $ 24.00   $65.00
Both courses
BOTH COURSES
Full price: $ 120.00
Offer price: $ 33.99
[Further quantity
discounts available]

Grab Our SPRING SALE ...

$ 9.99   $ 55.00   82% off
[Further quantity discounts available]
Customer Service Essentials course

Customer Service Essentials

Learn the Value and Methods of Great Customer Service

Learn how to focus your customer service efforts to the greatest effect ... and more: click the 'see the course' button for full details.
Customer Service Skills Complete course

Customer Service Skills Complete

Get Broad Customer Service Skills in This Course!

Acquire a broad and thorough understanding that will boost your customer service skills ... and more: click the 'see the course' button for full details.
Dealing With Angry Customers course

Dealing With Angry Customers

Learn How to Defuse Anger in Customers

Defuse emotional situations by using a positive, proven process to achieve resolution ... and more: click the 'see the course' button for full details.
Satisfying Challenging Customers course

Satisfying Challenging Customers

A 4 Step Process to Deal With Difficult Customers

Be able to deal with difficult customers confidently using our 4 step process ... and more: click the 'see the course' button for full details.
Mastering Complaint Handling course

Mastering Complaint Handling

Handle Complaints With a Positive Attitude and a Simple Process

Use a positive attitude and a process-driven approach to handling customer complaints ... and more: click the 'see the course' button for full details.
Handling Common Complaints course

Handling Common Complaints

Handle Customer Complaints and Turn Them Around

Apply a simple but effective process to handling the most common complaints that arise in customer service ... and more: click the 'see the course' button for full details.
Customer Persuasion course

Customer Persuasion

Use the Six Principles of Persuasion to Overcome Barriers

Improve your persuasion skills and see benefits in all areas of your life! ... and more: click the 'see the course' button for full details.

More information

Click for more about Customer Service courses
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