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Options for your Shopping Cart
Customer Service Skills Complete
Interactive course with workbook
SPRING SALE pricing (RRP $ 79.00)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 23.07 | $ 23.07 |
|
5 |
$ 109.55 | $ 21.91 |
|
10 |
$ 212.20 | $ 21.22 |
|
50 |
$ 1,038.00 | $ 20.76 |
|
100 |
$ 1,960.00 | $ 19.60 |
Options for your Shopping Cart
Customer Service Skills Complete
+
Customer Service Essentials
SPRING SALE pricing
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 47.07 | $ 47.07 |
|
5 |
$ 224.55 | $ 44.91 |
|
10 |
$ 442.20 | $ 44.22 |
|
50 |
$ 2,138.00 | $ 42.76 |
|
100 |
$ 4,060.00 | $ 40.60 |
Options for your Shopping Cart
Interactive course with workbook
SPRING SALE pricing (RRP $ 0.00)
Click on your choice [ it can be removed or edited in the cart ]
Order Qty |
Total cost | Unit cost |
|
1 |
$ 23.07 | $ 23.07 |
|
5 |
$ 109.55 | $ 21.91 |
|
10 |
$ 212.20 | $ 21.22 |
|
50 |
$ 1,038.00 | $ 20.76 |
|
100 |
$ 1,960.00 | $ 19.60 |
reinforced by great people-facing skills
| • Getting the Right Attitude | • Customer Service Fundamentals and Top Tips |
| • Communication | • Listening Skills |
| • Questioning Skills | • Showing Empathy |
| • Being Assertive | • Positive First Impressions |
| • Handling Difficult Customers | • Keeping Your Customers Informed |
| • Fix The Customer First | • Advanced Customer Service |
Getting the Right Attitude
Customer Service Fundamentals and Top Tips
Communication
Listening Skills
Questioning Skills
Showing Empathy
Being Assertive
Positive First Impressions
Handling Difficult Customers
Keeping Your Customers Informed
Fix The Customer First
Advanced Customer ServiceIf you want a Customer Service course that puts everything in one place, you've found it here!
This course is divided into 12 modules. Each module takes the form of a 10-minute video with a workbook; there are with three sections in each video where you can pause and answer questions that apply to your own role, which enhances your ability to "learn as you go".
Our Customer Service Skills Complete course will enable you to apply proven concepts in a positive way that gives customers an amazing experience that will bring them back time and time again.
This Customer Service Course skills training course, like all our courses, has been developed over many years of classroom and online delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's completely interactive and is full of practical knowledge and solutions.
Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better customer service course skills?
Learn what you need, across the board, in one place
Consistent customer service skills are not an accident, nor something that "comes naturally" to most people. It's the result of good training, and applying its lessons in the real world.
We divide the course into 12 modules. which range from getting the right attitude and motivation, through skills like listening, questioning and assertiveness, with lots of customer-specific content like fundamentals, empathy, diffult customers -- and much more.
When you've completed this course, whether you work on the phone or face to face, you'll be able to use your new skills and understanding to great effect in any customer facing role.
Watch the modules, revisit them time and again ... and have fun with improving your skills!
Microsoft Access