More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Customer Service Skills Complete

Interactive course with workbook

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Interactive course with workbook

SITE RELAUNCH Offer pricing (RRP $ 81.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 29.99
$ 29.99
5
$ 142.45
$ 28.49
10
$ 275.90
$ 27.59
50
$ 1,349.50
$ 26.99
100
$ 2,549.00
$ 25.49
Home   >  Service & Support   >  Customer Service   > 
Customer Service Skills Complete

Customer Service Skills Complete

A Premier Customer Service training course from ZandaX

Modules covered: what you will learn

Getting the Right Attitude
- Understand the attitude and motivation you need in the role
Customer Service Fundamentals and Top Tips
- Learn about levels of business, hidden assets and get four top tips
Communication
- Look at voice, tone, modulation, language styles and body language
Listening Skills
- Learn effective communication, listening and recognize non-verbal signals
Questioning Skills
- Find out the purpose of questioning, getting useful answers and controlling the call
Showing Empathy
- Understand the importance of empathy in customer service
Being Assertive
- Acquire the skill to use assertiveness for better outcomes for all
Positive First Impressions
- Learn how to create a great first impression and use in a customer-focused way
Handling Difficult Customers
- Learn to recognize conflict and use proven techniques to handle it
Keeping Your Customers Informed
- See how information flow keeps customers updated and happy
Fix The Customer First
- Learn how fixing the customer first enhances the service you give
Advanced Customer Service
- Delve into customer needs & expectations, internal service, and "moments of truth"

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

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  $ 81.99
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Course benefits

Is This All You Need From a Customer Service Course?

If you want a Customer Service course that puts everything in one place, you've found it here!

This course is divided into 12 modules. Each module takes the form of a 10-minute video with a workbook; there are with three sections in each video where you can pause and answer questions that apply to your own role, which enhances your ability to "learn as you go".

Our Customer Service Skills Complete course will enable you to apply proven concepts in a positive way that gives customers an amazing experience that will bring them back time and time again.

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
Getting the Right Attitude
4 lessons
»
What is Your Attitude?
»
Definitions
»
What Motivation Is
»
A Formula for Change

02
Customer Service Fundamentals and Top Tips
6 lessons
»
The Importance of a Customer
»
Using Your Initiative
»
4 Levels of Business
»
3 Key Invisible Assets
»
Why Give Excellent Customer service
»
6 Top Tips for Providing Excellence in Customer Service

03
Communication
3 lessons
»
Voice, Tone & Modulation
»
Interpreting Language Styles
»
Decipering Body Language

04
Listening Skills
3 lessons
»
Effective Communication
»
Listening Skills
»
Non-Verbal Communication

05
Questioning Skills
3 lessons
»
Why We Ask Questions
»
Getting Answers
»
Call Control

06
Showing Empathy
5 lessons
»
What is Empahy?
»
How to Experience Empathy
»
Empathetic Listening
»
Empathy vs Sympathy
»
The Benefits of Empathy in Business

07
Being Assertive
4 lessons
»
Understanding Behaviors
»
Understanding Your Rights
»
Learning How to Say No
»
Giving Constructive Feedback

08
Positive First Impressions
3 lessons
»
Maintaining a Positive Attitude
»
Focusing on the Customer
»
Positive Affirmations

09
Handling Difficult Customers
4 lessons
»
What Conflict Is
»
The Impacts of Conflict
»
Types of Conflicts
»
Techniques for Handling Conflict

10
Keeping Your Customers Informed
3 lessons
»
The Importance of Customer Updates
»
Handling Low Hanging Fruit
»
No News is Still News

11
Fix The Customer First
5 lessons
»
What It Means
»
Examples
»
Company Rules
»
Hold Ups
»
Benefits

12
Advanced Customer Service
4 lessons
»
Customer Needs
»
Internal Customer Service
»
Moments of Truth
»
Customer Expectations

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Customer Service Skills Complete
Customer Service Skills Complete
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{This course}
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Summary
Acquire a broad and thorough understanding that will boost your customer service skills
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See pricing options
Both courses

RRP: $146.99
You pay: $53.99
DISCOUNT: 63%

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