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Interactive option

This is the most popular option because it includes the video, along with interactive content.
It allows you to engage fully with the course and get the most out of it: you will deepen your study enormously by choosing this option.
This option is for you if you're serious about your development.

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Customer Service Skills Complete

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Development Plan option
Video course PLUS downloadable workbook

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Customer Service Skills Complete
Customer Service Essentials

Development Plan option
Video course PLUS downloadable workbook
    39.68     $144.00

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Customer Service Skills Complete course

Learn how to give exceptional customer service

reinforced by great people-facing skills

Modules covered in this course:
Getting the Right Attitude Customer Service Fundamentals and Top Tips
Communication Listening Skills
Questioning Skills Showing Empathy
Being Assertive Positive First Impressions
Handling Difficult Customers Keeping Your Customers Informed
Fix The Customer First Advanced Customer Service

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Customer Service Skills Complete

What you'll learn

Getting the Right Attitude
  ★  Understand the attitude and motivation you need in the role
Customer Service Fundamentals and Top Tips
  ★  Learn about levels of business, hidden assets and get four top tips
  ★  Look at voice, tone, modulation, language styles and body language
Listening Skills
  ★  Learn effective communication, listening and recognize non-verbal signals
Questioning Skills
  ★  Find out the purpose of questioning, getting useful answers and controlling the call
Showing Empathy
  ★  Understand the importance of empathy in customer service
Being Assertive
  ★  Acquire the skill to use assertiveness for better outcomes for all
Positive First Impressions
  ★  Learn how to create a great first impression and use in a customer-focused way
Handling Difficult Customers
  ★  Learn to recognize conflict and use proven techniques to handle it
Keeping Your Customers Informed
  ★  See how information flow keeps customers updated and happy
Fix The Customer First
  ★  Learn how fixing the customer first enhances the service you give
Advanced Customer Service
  ★  Delve into customer needs & expectations, internal service, and "moments of truth"

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NOTE: This is our top of the range Professional course option, with full easy-to-follow content, a ZandaX workbook & exercises, and an official CPD certificate.


How you'll benefit from the Customer Service Skills Complete course

Is This All You Need From a Customer Service Course?

If you want a Customer Service course that puts everything in one place, you've found it here!

This course is divided into 12 modules. Each module takes the form of a 10-minute video with a workbook; there are with three sections in each video where you can pause and answer questions that apply to your own role, which enhances your ability to "learn as you go".

Our Customer Service Skills Complete course will enable you to apply proven concepts in a positive way that gives customers an amazing experience that will bring them back time and time again.

This Customer Service Course skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better customer service course skills?

About the ZandaX Customer Service Skills Complete course

Get Broad Customer Service Skills in This Course!

Learn what you need, across the board, in one place

Consistent customer service skills are not an accident, nor something that "comes naturally" to most people. It's the result of good training, and applying its lessons in the real world.

We divide the course into 12 modules. which range from getting the right attitude and motivation, through skills like listening, questioning and assertiveness, with lots of customer-specific content like fundamentals, empathy, diffult customers -- and much more.

When you've completed this course, whether you work on the phone or face to face, you'll be able to use your new skills and understanding to great effect in any customer facing role.

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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$30.00   $79.00   62% off

Course content for Customer Service Skills Complete


1 - Getting the Right Attitude

» What is Your Attitude?
» Definitions
» What Motivation Is
» A Formula for Change

2 - Customer Service Fundamentals and Top Tips

» The Importance of a Customer
» Using Your Initiative
» 4 Levels of Business
» 3 Key Invisible Assets
» Why Give Excellent Customer service
» 6 Top Tips for Providing Excellence in Customer Service

3 - Communication

» Voice, Tone & Modulation
» Interpreting Language Styles
» Decipering Body Language

4 - Listening Skills

» Effective Communication
» Listening Skills
» Non-Verbal Communication

5 - Questioning Skills

» Why We Ask Questions
» Getting Answers
» Call Control

6 - Showing Empathy

» What is Empahy?
» How to Experience Empathy
» Empathetic Listening
» Empathy vs Sympathy
» The Benefits of Empathy in Business

7 - Being Assertive

» Understanding Behaviors
» Understanding Your Rights
» Learning How to Say No
» Giving Constructive Feedback

8 - Positive First Impressions

» Maintaining a Positive Attitude
» Focusing on the Customer
» Positive Affirmations

9 - Handling Difficult Customers

» What Conflict Is
» The Impacts of Conflict
» Types of Conflicts
» Techniques for Handling Conflict

10 - Keeping Your Customers Informed

» The Importance of Customer Updates
» Handling Low Hanging Fruit
» No News is Still News

11 - Fix The Customer First

» What It Means
» Examples
» Company Rules
» Hold Ups
» Benefits

12 - Advanced Customer Service

» Customer Needs
» Internal Customer Service
» Moments of Truth
» Customer Expectations

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get a FURTHER 10% off the second course!
Acquire a broad and thorough understanding that will boost your customer service skills
... and more
(This Course)
FROM   23.07   $79.00
Learn how to focus your customer service efforts to the greatest effect
... and more
FROM  22.00   $65.00
Full price: $144.00
Offer price: $52.00
FROM  $52.00


$30.00   $79.00   62% off

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