zandax online course logo
Home
 
Info, Blogs, Contact & Login
Learn
Tests

More information about the course option

Interactive option

This is the most popular option because it includes the video, along with interactive content.
It allows you to engage fully with the course and get the most out of it: you will deepen your study enormously by choosing this option.
This option is for you if you're serious about your development.

Add to your Shopping Cart

Customer Service Skills Complete

Confirm your choice [ it can be removed in the cart ]

Development Plan option
Video course PLUS downloadable workbook
    $30.00
    $79.00

Add both to your Shopping Cart

Customer Service Skills Complete
+
Customer Service Essentials


Development Plan option
Video course PLUS downloadable workbook
    39.68     $144.00

Add this package to your cart:


Customer Service Skills Complete course

Learn how to give exceptional customer service

reinforced by great people-facing skills

Modules covered in this course:
Getting the Right Attitude Customer Service Fundamentals and Top Tips
Communication Listening Skills
Questioning Skills Showing Empathy
Being Assertive Positive First Impressions
Handling Difficult Customers Keeping Your Customers Informed
Fix The Customer First Advanced Customer Service

Home  >  Service & Support  >  Customer Service  > 
Customer Service Skills Complete

What you'll learn

Getting the Right Attitude
  ★  Understand the attitude and motivation you need in the role
Customer Service Fundamentals and Top Tips
  ★  Learn about levels of business, hidden assets and get four top tips
Communication
  ★  Look at voice, tone, modulation, language styles and body language
Listening Skills
  ★  Learn effective communication, listening and recognize non-verbal signals
Questioning Skills
  ★  Find out the purpose of questioning, getting useful answers and controlling the call
Showing Empathy
  ★  Understand the importance of empathy in customer service
Being Assertive
  ★  Acquire the skill to use assertiveness for better outcomes for all
Positive First Impressions
  ★  Learn how to create a great first impression and use in a customer-focused way
Handling Difficult Customers
  ★  Learn to recognize conflict and use proven techniques to handle it
Keeping Your Customers Informed
  ★  See how information flow keeps customers updated and happy
Fix The Customer First
  ★  Learn how fixing the customer first enhances the service you give
Advanced Customer Service
  ★  Delve into customer needs & expectations, internal service, and "moments of truth"

Register for Our Free Draw

Please select your course:























Enter your details as follows:

Your First Name:
Your Last Name:
Your Email Address:
[NOTE: These details will be used to run your course, so they need to be genuine!]

Free Online Course for Subscribers

We're offering a FREE online course in a monthly prize draw for everyone who subscribes to our occasional newsletters.
So click to register for your chance to win!

NOTE: This is our top of the range Professional course option, with full easy-to-follow content, a ZandaX workbook & exercises, and an official CPD certificate.

Description

How you'll benefit from the Customer Service Skills Complete course

Is This All You Need From a Customer Service Course?

If you want a Customer Service course that puts everything in one place, you've found it here!

This course is divided into 12 modules. Each module takes the form of a 10-minute video with a workbook; there are with three sections in each video where you can pause and answer questions that apply to your own role, which enhances your ability to "learn as you go".

Our Customer Service Skills Complete course will enable you to apply proven concepts in a positive way that gives customers an amazing experience that will bring them back time and time again.

This Customer Service Course skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better customer service course skills?

About the ZandaX Customer Service Skills Complete course

Get Broad Customer Service Skills in This Course!

Learn what you need, across the board, in one place

Consistent customer service skills are not an accident, nor something that "comes naturally" to most people. It's the result of good training, and applying its lessons in the real world.

We divide the course into 12 modules. which range from getting the right attitude and motivation, through skills like listening, questioning and assertiveness, with lots of customer-specific content like fundamentals, empathy, diffult customers -- and much more.

When you've completed this course, whether you work on the phone or face to face, you'll be able to use your new skills and understanding to great effect in any customer facing role.

Watch the modules, revisit them time and again ... and have fun with improving your skills!

Show more  
Show less      

Grab Our NEW YEAR SPECIAL ...

$30.00   $79.00   62% off

Course content for Customer Service Skills Complete

1

1 - Getting the Right Attitude

» What is Your Attitude?
» Definitions
» What Motivation Is
» A Formula for Change
2

2 - Customer Service Fundamentals and Top Tips

» The Importance of a Customer
» Using Your Initiative
» 4 Levels of Business
» 3 Key Invisible Assets
» Why Give Excellent Customer service
» 6 Top Tips for Providing Excellence in Customer Service
3

3 - Communication

» Voice, Tone & Modulation
» Interpreting Language Styles
» Decipering Body Language
4

4 - Listening Skills

» Effective Communication
» Listening Skills
» Non-Verbal Communication
5

5 - Questioning Skills

» Why We Ask Questions
» Getting Answers
» Call Control
6

6 - Showing Empathy

» What is Empahy?
» How to Experience Empathy
» Empathetic Listening
» Empathy vs Sympathy
» The Benefits of Empathy in Business
7

7 - Being Assertive

» Understanding Behaviors
» Understanding Your Rights
» Learning How to Say No
» Giving Constructive Feedback
8

8 - Positive First Impressions

» Maintaining a Positive Attitude
» Focusing on the Customer
» Positive Affirmations
9

9 - Handling Difficult Customers

» What Conflict Is
» The Impacts of Conflict
» Types of Conflicts
» Techniques for Handling Conflict
10

10 - Keeping Your Customers Informed

» The Importance of Customer Updates
» Handling Low Hanging Fruit
» No News is Still News
11

11 - Fix The Customer First

» What It Means
» Examples
» Company Rules
» Hold Ups
» Benefits
12

12 - Advanced Customer Service

» Customer Needs
» Internal Customer Service
» Moments of Truth
» Customer Expectations

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get a FURTHER 10% off the second course!
CUSTOMER SERVICE SKILLS COMPLETE
Acquire a broad and thorough understanding that will boost your customer service skills
... and more
(This Course)
FROM   23.07   $79.00
CUSTOMER SERVICE ESSENTIALS
Learn how to focus your customer service efforts to the greatest effect
... and more
FROM  22.00   $65.00
BOTH COURSES
Full price: $144.00
Offer price: $52.00
FROM  $52.00

Grab Our NEW YEAR SPECIAL ...

$30.00   $79.00   62% off

More information

ZandaX online training course logo
ZandaX – Change Your Life ... Today
All content © ZandaX 2023
ZandaX LinkedIn logo
ZandaX LinkedIn logo
ZandaX LinkedIn logo
Close menu element
See how you score on a range of skills that are critical to your well-being and performance
Communication Skill test
Communication Skills
How Can You Communicate Better?
Would you like to see what kind of communicator you are? And how you can improve the effectiveness of your communications?
Likeability test
Likeability
How Much Do People Like You?
Do you sometimes wonder just how likeable you are? And wouldn't you like to see how you can (genuinely) become more likeable?


Time Management test
Time Management
How Can You Make More Use Of Your Time?
Are you frustrated by how easily time slips away? Do you get frustrated when things don't get done just because you run out of time?
Assertiveness test
Assertiveness
Are you Passive, Aggressive or Assertive?
Would you like to know where you fall on the behavior spectrum? Does your response to events sometimes surprise you?


Close menu element
Information & Resources
ZandaX information
Information
Read more about us, our Privacy Policy and our Terms of Service
See how we want to help you, and how we make everything easy for everyone
Callback request
ZandaX Blogs
Articles to increase your knowledge and understanding in key areas of your life and career.
Read our blogs on Personal Development, Business Skills and Leadership & Management


Time Management test
Log In
Log in to your online dashboard
View your courses, review what you want and download your workbooks and certificates
Assertiveness test
Contact Us
An easy online form to get in touch
With options for More Information, Customer Service and Feedback


Close menu element
Learn About:
Personal Development
 
Leadership & Management
Sales & Presentations
Support & Customer Service
Marketing
 
Microsoft Office
Microsoft Project
Microsoft Visio
 

[NOTE: Mouse over the titles above,
then to visit the website pages you want,
click on the links in the right hand panel]
Our courses
We have everything covered: learn all applications at all levels!
Microsoft Excel courses
Microsoft Excel 2021 / 365
Introduction to Advanced (*NEW*)
Microsoft Excel VBA
Introduction & Intermediate
Microsoft Excel 2013 / 2016
Introduction to Professional
Microsoft Powerpoint courses
Microsoft PowerPoint 365 (2021)
Ultimate all-in-one (*NEW*)
Microsoft PowerPoint 2019
Introduction to Advanced
Microsoft PowerPoint 2013/2016
Introduction & Advanced
Microsoft Word courses
Microsoft Word 365 (2019)
Introduction & Advanced
Microsoft PowerPoint 2013/2016
Introduction & Advanced
 
Microsoft Access courses
Microsoft Access 365 (2019)
Introduction & Advanced
Microsoft Access 2013/2016
Introduction to Advanced
 
Microsoft Outlook courses
Microsoft Outlook 365 (2019)
Ultimate all-in-one (*NEW*)
Microsoft Outlook 365 (2019)
Introduction to Advanced
Microsoft Outlook 2013/2016
Essentials
Microsoft Project
Enhance your project management with our two intensive but very easy-to-follow CPD certified Microsoft Project courses.
Microsoft Project courses
Microsoft Project 2013
Great, CPD certified, cost-effective fast track courses that give you a thorough understanding
of building and running projects at Introduction and Advanced levels.
Microsoft Project 2019
This is the latest release of Project and we provide a comprehensive treatment of all you need to know, with tons of interactive content in courses for Beginners and Advanced users.
Microsoft Visio
Become a Visio master with our intensive but very easy-to-follow Microsoft Visio courses.
Microsoft Visio courses
Microsoft Visio 2013
Whether you're a new or advanced user, we provide two courses that will provide what you want. They give cost-effective, fast track learning that can take you from the basics through to the highest level.
Microsoft Visio 2106
We also provide a Beginners course for Visio 2016 that will give you a solid grounding in using the application, with no previous experience needed.
Take a look at our new Marketing section which we begin with two great books on Copywriting
... there will be more to follow, so stay tuned!
Copywriting books
Copywriting for Results
A two-book set that will give you all you need to write great copy every time.
Get the first book to learn the process, then the second to see how to apply it to all media types.
  • Copywriting for Results: Your Complete Guide
  • Copywriting for Results: Putting It Into Action
Watch This Space
We have more in the pipeline so be sure to check back soon to see what's new!
More marketing books
Take a look at our Support and Service section with great courses for Customer Service
... all aspects covered!
Customer service courses
Here's a sample of what we cover:
  • Customer Service Essentials
  • Customer Service Skills Complete
  • Dealing With Angry Customers
  • Mastering Complaint Handling
  • Satisfying Challenging Customers
  • ... and more!
Watch This Space
We have more in the pipeline so be sure to check back soon to see what's new!
Customer service training
Successful management takes hard work! Take a look at our courses that give you the tools to get ahead of the rest.
Team Leadership courses
Here's How to Do It!
Practical ways to manage teams for success
Learn real-world techniques that get results:
  • SMART Goals & How to Use Them
  • Communication Skills for Managers
  • Building & Managing Trust
  • ... and much more!
Sales Management courses
Your Keys to Success are here!
Learn how to set up & manage sales teams
in a structured and professional way:
  • Creating a Solid Foundation
  • Setting Up Your Team for Success
  • Sales Processes & Selling Techniques
  • Forecasting, Setting Targets & Using KPIs
Great, easy-to-follow courses on how to succeed in sales, sales management and presentations
Drive Your Sales to New Levels
Selling Skills course
Learn how to sell more, to more people
Your Keys to Success are here!
Sales Management course
Manage your team for great results
Deliver Presentations that Get Results
Presentation Skills course
Build and deliver great presentations
Great, easy-to-follow CPD certified courses on skills that will change your life!
Learn How to Stop Wasting Time!
Time Management course
Get more out of every day of your life ...
Boost Your Self Esteem: Be Assertive
Assertiveness course
Learn how to deal with bad behavior
Great Communications = A Happy Life!
Communication Skills course
Supercharge your communications
Improve Your Relationships
Building Relationships course
Learn how to be more likeable!
Get a Plan to Beat Your Stress
Stress Management course
Learn how to reduce & manage your stress
It's the Behavior, Not the Anger!
Anger Management course
Control anger in yourself and other people
Site Cookies
We have placed cookies on your device to help make this website better.

You can change your cookie settings in your browser. Otherwise, we'll assume you're OK to continue.

I'm fine with this