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More information about what you get

Interactive course with workbook

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.
You also get interactive content.
This combination of videos and interactive content will enable you to get a deep understanding of the subject.

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Customer Service Skills Complete

Interactive course with workbook

SPRING SALE pricing (RRP $ 79.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 23.07
$ 23.07
5
$ 109.55
$ 21.91
10
$ 212.20
$ 21.22
50
$ 1,038.00
$ 20.76
100
$ 1,960.00
$ 19.60

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Customer Service Skills Complete
+
Customer Service Essentials

SPRING SALE pricing

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Order Qty
Total cost
Unit cost
 
1
$ 47.07
$ 47.07
5
$ 224.55
$ 44.91
10
$ 442.20
$ 44.22
50
$ 2,138.00
$ 42.76
100
$ 4,060.00
$ 40.60

Options for your Shopping Cart

Interactive course with workbook

SPRING SALE pricing (RRP $ 0.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 23.07
$ 23.07
5
$ 109.55
$ 21.91
10
$ 212.20
$ 21.22
50
$ 1,038.00
$ 20.76
100
$ 1,960.00
$ 19.60

Customer Service Skills Complete course

Learn how to give exceptional customer service

reinforced by great people-facing skills

Modules covered in this course:
Getting the Right Attitude Customer Service Fundamentals and Top Tips
Communication Listening Skills
Questioning Skills Showing Empathy
Being Assertive Positive First Impressions
Handling Difficult Customers Keeping Your Customers Informed
Fix The Customer First Advanced Customer Service

Home  >  Service & Support  >  Customer Service  > 
Customer Service Skills Complete

What you'll learn

Getting the Right Attitude
  ★  Understand the attitude and motivation you need in the role
Customer Service Fundamentals and Top Tips
  ★  Learn about levels of business, hidden assets and get four top tips
Communication
  ★  Look at voice, tone, modulation, language styles and body language
Listening Skills
  ★  Learn effective communication, listening and recognize non-verbal signals
Questioning Skills
  ★  Find out the purpose of questioning, getting useful answers and controlling the call
Showing Empathy
  ★  Understand the importance of empathy in customer service
Being Assertive
  ★  Acquire the skill to use assertiveness for better outcomes for all
Positive First Impressions
  ★  Learn how to create a great first impression and use in a customer-focused way
Handling Difficult Customers
  ★  Learn to recognize conflict and use proven techniques to handle it
Keeping Your Customers Informed
  ★  See how information flow keeps customers updated and happy
Fix The Customer First
  ★  Learn how fixing the customer first enhances the service you give
Advanced Customer Service
  ★  Delve into customer needs & expectations, internal service, and "moments of truth"

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.

Course Description

How you'll benefit from the Customer Service Skills Complete course

Is This All You Need From a Customer Service Course?

If you want a Customer Service course that puts everything in one place, you've found it here!

This course is divided into 12 modules. Each module takes the form of a 10-minute video with a workbook; there are with three sections in each video where you can pause and answer questions that apply to your own role, which enhances your ability to "learn as you go".

Our Customer Service Skills Complete course will enable you to apply proven concepts in a positive way that gives customers an amazing experience that will bring them back time and time again.

This Customer Service Course skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's completely interactive and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better customer service course skills?

About the ZandaX Customer Service Skills Complete course

Get Broad Customer Service Skills in This Course!

Learn what you need, across the board, in one place

Consistent customer service skills are not an accident, nor something that "comes naturally" to most people. It's the result of good training, and applying its lessons in the real world.

We divide the course into 12 modules. which range from getting the right attitude and motivation, through skills like listening, questioning and assertiveness, with lots of customer-specific content like fundamentals, empathy, diffult customers -- and much more.

When you've completed this course, whether you work on the phone or face to face, you'll be able to use your new skills and understanding to great effect in any customer facing role.

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Grab Our SPRING SALE ...

$ 23.07   $ 79.00   71% off
[Further quantity discounts available]

Course content for Customer Service Skills Complete

NOTE: Click on [ + / - ] to expand/hide the content of each module
1
1 - Getting the Right Attitude
[ + / - ]
» What is Your Attitude?
» Definitions
» What Motivation Is
» A Formula for Change
2
2 - Customer Service Fundamentals and Top Tips
[ + / - ]
» The Importance of a Customer
» Using Your Initiative
» 4 Levels of Business
» 3 Key Invisible Assets
» Why Give Excellent Customer service
» 6 Top Tips for Providing Excellence in Customer Service
3
3 - Communication
[ + / - ]
» Voice, Tone & Modulation
» Interpreting Language Styles
» Decipering Body Language
4
4 - Listening Skills
[ + / - ]
» Effective Communication
» Listening Skills
» Non-Verbal Communication
5
5 - Questioning Skills
[ + / - ]
» Why We Ask Questions
» Getting Answers
» Call Control
6
6 - Showing Empathy
[ + / - ]
» What is Empahy?
» How to Experience Empathy
» Empathetic Listening
» Empathy vs Sympathy
» The Benefits of Empathy in Business
7
7 - Being Assertive
[ + / - ]
» Understanding Behaviors
» Understanding Your Rights
» Learning How to Say No
» Giving Constructive Feedback
8
8 - Positive First Impressions
[ + / - ]
» Maintaining a Positive Attitude
» Focusing on the Customer
» Positive Affirmations
9
9 - Handling Difficult Customers
[ + / - ]
» What Conflict Is
» The Impacts of Conflict
» Types of Conflicts
» Techniques for Handling Conflict
10
10 - Keeping Your Customers Informed
[ + / - ]
» The Importance of Customer Updates
» Handling Low Hanging Fruit
» No News is Still News
11
11 - Fix The Customer First
[ + / - ]
» What It Means
» Examples
» Company Rules
» Hold Ups
» Benefits
12
12 - Advanced Customer Service
[ + / - ]
» Customer Needs
» Internal Customer Service
» Moments of Truth
» Customer Expectations

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Course for Customer Service Skills Complete
CUSTOMER SERVICE SKILLS COMPLETE
Acquire a broad and thorough understanding that will boost your customer service skills
... and more
(This Course)
FROM $ 23.07   $79.00
Course for Customer Service Essentials
CUSTOMER SERVICE ESSENTIALS
Learn how to focus your customer service efforts to the greatest effect
... and more
FROM $ 24.00   $65.00
Both courses
BOTH COURSES
Full price: $ 144.00
Offer price: $ 47.07
[Further quantity
discounts available]

Grab Our SPRING SALE ...

$ 23.07   $ 79.00   71% off
[Further quantity discounts available]
Customer Service Essentials course

Customer Service Essentials

Learn the Value and Methods of Great Customer Service

Learn how to focus your customer service efforts to the greatest effect ... and more: click the 'see the course' button for full details.
Dealing With Angry Customers course

Dealing With Angry Customers

Learn How to Defuse Anger in Customers

Defuse emotional situations by using a positive, proven process to achieve resolution ... and more: click the 'see the course' button for full details.
Satisfying Challenging Customers course

Satisfying Challenging Customers

A 4 Step Process to Deal With Difficult Customers

Be able to deal with difficult customers confidently using our 4 step process ... and more: click the 'see the course' button for full details.
Mastering Complaint Handling course

Mastering Complaint Handling

Handle Complaints With a Positive Attitude and a Simple Process

Use a positive attitude and a process-driven approach to handling customer complaints ... and more: click the 'see the course' button for full details.
Handling Common Complaints course

Handling Common Complaints

Handle Customer Complaints and Turn Them Around

Apply a simple but effective process to handling the most common complaints that arise in customer service ... and more: click the 'see the course' button for full details.
Customer Empathy course

Customer Empathy

Empathy Takes Your Customer Service Skills to a New Level

Learn how empathy can be used to enrich customer interactions and create stronger relationships ... and more: click the 'see the course' button for full details.
Customer Persuasion course

Customer Persuasion

Use the Six Principles of Persuasion to Overcome Barriers

Improve your persuasion skills and see benefits in all areas of your life! ... and more: click the 'see the course' button for full details.

More information

Click for more about Customer Service courses
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