Home
 
Info, Blogs, Contact & Login
Learn
Tests

Skills Everybody Should Have

From the ZandaX Career Success Blog

Articles to help you manage and advance your career

Home  >  Blogs Home  >  Business Blog  >  Career Success Articles  > 
Skills Everybody Should Have

Skills Everybody Should Have

A post from our Career Success blog

      Written by John Boddington
With there being an increasing amount of talk about school and even university not preparing people for the real world, are there a set of essential skills that everybody should have? If so, where would you get the skills?

In conversation with many professionals about the essential needs of people in business, there are a number of things that are consistently mentioned. Here is a look at each of them:

1. Time Management

Whether you are a sales rep on the road or an office administrator, there is a need for you to be able to manage your own time properly. Now, while the tricks that the sales rep would use are different to the office administrator, are there general principles that should help, regardless of exact details?

Time Management

The answer is yes. Although the rep might be trying to work out how to reach and visit as many people as possible, with the office administrator looking at planning any number of things, they would both still be able to use things like a prioritisation grid. They must also learn how to batch things to get as much as possible done in the time allowed. All that would really differ is how they applied the knowledge. I personally found that learning how to batch similar tasks saved me a massive amount of time.

With increased stress being one of the biggest scourges of the 21st century, and research proving that poor time management skills contributes to an increase in stress, it should also be an essential skill that people have in order to minimise and reduce their stress levels.

2. Business Writing

Too often these days we hear of young people that join a company who are still wanting to communicate in what can be described as ‘text speak'. Unfortunately, with the increase in use of formats that want you to reduce wording, such as Twitter, or texts that allow only so many characters, it is easy to get into the habit of doing it all the time. While that may be acceptable in a social environment, many people would not want their new staff communicating with their clients that way or, perhaps, even with other colleagues. This is not as all inclusive as time management because some people that are in certain roles never have to put anything in writing.

3. Communication  Skills

In addition to actual business writing skills, everybody should have decent communication skills. Regardless of whether you deal with clients or just other staff internally, you should have the essential skills to communicate with people properly. So, even if you are in a role that does not require you, so to speak, to put pen to paper you will generally need to communicate verbally. Almost without exception, this would be required of everybody.

Why? It's simple. Poor communication leads to errors, and errors are costly. They make prove costly financially, or in time, having to fix what went wrong. Either way, it's costing you money, because as they say, "Time is Money!"

4. Customer Service

Whether your clients are external or internal, the chances are that you should be able to provide them with the quality of customer service that would resolve their issues. Do you look or sound like you are going to want to help them? Or do your own colleagues hate having to approach you with something because they know how you will respond which is not usually in a positive manner?

Customer Service Team

Now, have you noticed how interlinked these are? Poor communication can cause mistakes, which then means that you're losing time (which maybe already stretched to the max as it is) fixing things, dealing with customer service issues!

That's why you need all of them! Having just one of these skills will not make you efficient, because not having a skill in any of the others is still likely to cause you problems. But if you DO have all of these skills, you'll be an efficient machine that almost anybody would be happy to work with!

So, having identified skills that almost everybody would need in a work environment, where would you get them? The most straightforward answer is to do a course of some sort. However, even though this will only provide you with the tools, you will still need to put the skills you've learnt into practice. A follow up to the training is required as you actively practice your new skills and is similar to how you would practice a new sport after taking one up. Therefore, you should attend a course that will provide you with a follow up action on how to practice those skills. That way, you know that you can implement them.

Back to the Career Success blog

Click the button for more Career Success articles.

The ZandaX Business Skills blog

Click a panel for great articles on business skills

ZandaX Blog Contents

Want to see them all? Click to view a full list of articles in our blogs.

Online courses to boost your skills
Click a button to see more about each course
Personal Development
Microsoft Software
 
 
ZandaX online training course logo
ZandaX – Change Your Life ... Today
All content © ZandaX 2021
Close menu element
See how you score on a range of skills that are critical to your well-being and performance
Communication Skill test
Communication Skills
How Can You Communicate Better?
Would you like to see what kind of communicator you are? And how you can improve the effectiveness of your communications?
Likeability test
Likeability
How Much Do People Like You?
Do you sometimes wonder just how likeable you are? And wouldn't you like to see how you can (genuinely) become more likeable?


Time Management test
Time Management
How Can You Make More Use Of Your Time?
Are you frustrated by how easily time slips away? Do you get frustrated when things don't get done just because you run out of time?
Assertiveness test
Assertiveness
Are you Passive, Aggressive or Assertive?
Would you like to know where you fall on the behavior spectrum? Does your response to events sometimes surprise you?


Close menu element
Information & Resources
ZandaX information
Information
Read more about us, our Privacy Policy and our Terms of Service
See how we want to help you, and how we make everything easy for everyone
Callback request
ZandaX Blogs
Articles to increase your knowledge and understanding in key areas of your life and career.
Read our blogs on Personal Development, Business Skills and Leadership & Management


Time Management test
Log In
Log in to your online dashboard
View your courses, review what you want and download your workbooks and certificates
Assertiveness test
Contact Us
An easy online form to get in touch
With options for More Information, Customer Service and Feedback


Close menu element
Learn About:
 
Personal Development
 
Leadership & Management
 
Marketing
 
Microsoft Office
Microsoft Project
Microsoft Visio
 

[NOTE: Mouse over the titles above,
then to visit the website pages you want,
click on the links in the right hand panel]
Our courses
We have everything covered: learn all applications at all levels!   All courses are CPD certified.
Microsoft Excel courses
Microsoft Excel Introduction
Microsoft Excel Professional
Microsoft Excel Intermediate
Microsoft Excel Advanced
Microsoft Powerpoint courses
Microsoft Powerpoint Introduction
Microsoft Powerpoint Advanced
 
Microsoft Word courses
Microsoft Word Introduction
Microsoft Word Intermediate
Microsoft Word Advanced
Microsoft Powerpoint courses
Microsoft Access Introduction
Microsoft Access Intermediate
Microsoft Access Advanced
Microsoft Outlook courses
Microsoft Outlook Essentials
 
 
Microsoft Project
Enhance your project management with our two intensive but very easy-to-follow CPD certified Microsoft Project courses.
Microsoft Project courses
Microsoft Project Introduction
Get a solid foundation in Project software to create solid, resilient project plans.
You don't need prior experience with Project: just be able to use a PC with Microsoft Windows.
Microsoft Project Advanced
The Advanced course takes you to a level that will put you in complete control of your projects.
You should, of course, be fully conversant with the skills and concepts taught in the Introduction course.
Microsoft Visio
Become a Visio master with our two intensive but very easy-to-follow CPD certified Microsoft Visio courses.
Microsoft Visio courses
Microsoft Visio Introduction
Get a solid base for using Visio to create high quality, impressive diagrams.
You don't need prior experience with Visio: just be able to use a PC with Microsoft Windows.
Microsoft Visio Advanced
This course will enable you to use Visio to design graphics at the highest level.
You should, of course, be fully conversant with the skills and concepts taught in the Introduction course.
Take a look at our new Marketing section which we begin with two great books on Copywriting
... there will be more to follow, so stay tuned!
Copywriting books
Copywriting for Results
A two-book set that will give you all you need to write great copy every time.
Get the first book to learn the process, then the second to see how to apply it to all media types.
  • Copywriting for Results: Your Complete Guide
  • Copywriting for Results: Putting It Into Action
Watch This Space
We have more in the pipeline so be sure to check back soon to see what's new!
More marketing books
Take a look at our new Leadership & Management section which we begin with a superb course on Managing Teams
... there's lots more to follow, so keep in touch!
Team Leadership courses
Team Leadership & Line Management
For practical advice on managing teams for results.
Make your team successful and more positive with tons of real-world techniques that work.
  • Team Management for Line Managers & Supervisors
  • Building High Performing Teams (in production)
Watch Out For More!
We have more courses in the pipeline so check back soon to see what's new!
More team leader courses
Great, easy-to-follow CPD certified courses on skills that will change your life!
Learn How to Stop Wasting Time!
Time Management course
Get more out of every day of your life ...
Boost Your Self Esteem: Be Assertive
Assertiveness course
Learn how to deal with bad behavior
Great Communications = A Happy Life!
Communication Skills course
Supercharge your communications
Improve Your Relationships
Building Relationships course
Learn how to be more likeable!
Get a Plan to Beat Your Stress
Stress Management course
Learn how to reduce & manage your stress
It's the Behavior, Not the Anger!
Anger Management course
Control anger in yourself and other people
Site Cookies
We have placed cookies on your device to help make this website better.

You can change your cookie settings in your browser. Otherwise, we'll assume you're OK to continue.

I'm fine with this