Although it is no longer unusual for people to work remotely, their physical disconnection from a business environment makes it harder for employer's to directly assess the contribution they're making. This can lead to doubt concerning the individual's performance. In a normal office situation it's possible to directly monitor what a person is doing – often just by glancing in their direction or checking some basic statistics. You can also question that individual by sitting down with them at their desk and talking through any concerns you might have.
|With remote workers, face-to-face discussions are not possible. This makes it difficult to assess their reliability and can force you to make assumptions about their performance. If they have not taken as many calls – or processed as many orders – as their on-site colleagues on a particular day, you'll be unable to assess the reason why and might jump to the wrong conclusion. Your views might also be inadvertently influenced by your peers, who mistakenly adopt the view that remote working is somehow easier (whereas, in fact, they often work harder due to the sense of isolation they experience).|
It's easy to forget about remote workers. As mentioned, because they are not visible, it's easy to adopt an ‘out of sight, out of mind' approach – which results in these individuals being poorly monitored.
You might want to consider the following points when putting in place strategies to support those working remotely for your business:
If you look after remote workers and need further guidance about the skills needed to perform your role successfully, our Effective Management course will be ideal for you. How to give feedback, coach, motivate and develop a Personal Action Plan are just some of the areas we'll cover for you on the day.
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