It goes without saying that effective communication is an essential condition for success at work. But we said it anyway…
Regardless of your position and activity, the ability to communicate clearly and appropriately remains the basis of well-coordinated teamwork and leadership. And of course, productivity.
That’s why developing communication skills should be a major priority for everyone. And here, technology – in particular, artificial intelligence (AI) - can come to the rescue. That’s because it’s rapidly changing the rules of the game in terms of interpersonal interaction. AI is renowned for automating routine tasks and processing data, but it can also have a significant effect on the development of good communication skills in every aspect of our working lives.
A New Era of Interaction
As technology develops, companies working with AI get a clear advantage. Just a few years ago, communication skills were developed pretty well exclusively through training and practical experience. But now, AI creates a personalized approach simply by working with user behavior.
It’s evident that more and more platforms offer AI tools to support users in different scenarios. One of the most striking – and necessary - examples is the ability to send negative messages without damaging business relations. For example, if you’re unsure
how to politely decline an invitation in a polite and professional way, AI tools can suggest clear and tactful phrases to help you do this. For example, they contain practical business email templates which are generated and improved with the help of AI. This allows even inexperienced employees to master the nuances of business language … and above all, to be tactful at all times!
How AI Boosts Written Communication Skills
Improving written communication
Confidence in writing is key to anyone’s career advancement. And for many people, written communication can be one of the most challenging aspects in their role. This is where AI comes in handy because it helps to:
- Structure messages in a clear and logical way
- Use the right phrases
- Avoid errors in spelling and grammar
- Maintain a professional tone
And of course, all this helps to develop good communication skills.
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Removing cultural barriers
In a globalized world, where remote working is unavoidable, teams often include members from different countries and cultures. This creates additional challenges. In particular,
- Differences in correspondence styles
- Cultural differences
- Language uses
AI
breaks down language and cultural barriers. AI systems can change messages so they fit with the context of different cultures. This helps to avoid misunderstandings, which will avoid problems with interactions across international teams.
Improving emotional intelligence
It’s rarely discussed, but good communication involves a good level of empathy. AI teaches you to understand what people are saying, where their opinions are coming from – and how you need to phrase your messages. This is particularly effective when it looks at the tone of correspondence and helps you to understand how what you’re saying may be perceived by others. Email analytics and AI assistants will tell you whether your message sounds too dry, ambiguous, or maybe even aggressive. With this real-time feedback at your disposal, you can quickly adapt what you say to the situation – and the audience.
Personalized advice with feedback
One of the main advantages of using AI in communication is the ability to
provide personalized recommendations. In other words, AI acts as a personalized coach. There are tools called generative pre-trained transformers (or GPT as we know them) and these can analyze your writing style and identify weaknesses in your wording. And following on, they immediately offer options for improving the structure and tone of what you’re saying.
And to put your mind at rest, AI doesn't criticize, but rather corrects constructively. This means that it provides an ideal way of practicing and developing the skills we need.
Improving oral communication
AI development continues at pace, and modern AI systems also allow us to train in a conversational form. Voice assistants and virtual trainers can simulate business calls and interviews, which means you can practice your responses and the speed of your speech. This is especially useful if you’re preparing for live presentations and meetings.
By using AI, anyone can go through dozens of simulations without the consequences of making mistakes in a live situation. Which is a much more relaxed environment that helps to build confidence.
Continuous improvement through analysis
Another important feature of AI is the ability to analyze the history of our correspondence. AI-based tools can highlight how the style of communication may have changed over time, and provide feedback on where you have improved – say, by becoming more persuasive – and where you have become less effective – perhaps you have not picked up on other people’s reactions.
As you can imagine, this creates the basis for continuous self-improvement, where you can observe your own progress. As a result, you'll have a better understanding of what good communication looks like in practice.
Summary
We hope we’ve shown you that artificial intelligence is no longer just an automation tool. It can become a real partner for you in developing your communication skills. It allows you to personalize learning and overcome language barriers. It also gives you access to analytics that were previously unavailable (maybe even unthinkable…) Companies that integrate AI into their daily processes create an environment where everyone can reach their full potential. So remember that it’s worth not only keeping an eye on these changes but also actively implementing them in your own professional life.
