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Customer Service Articles

The ZandaX Customer Service Blog

Articles on key topics on job-related skills and knowledge

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Read Our Articles on Customer Service

7 Ways To Use A Knowledge Base To Boost Customer Service
7 Ways To Use A Knowledge Base To Boost Customer Service
Kerry Watts
Author: Kerry Watts
About the article
Summary
With around 80% of customer support queries being simple and repetitive, we show you how to use a knowledge base to boost service levels.
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How to Use Customer Feedback Forms to Collect Powerful Data
How to Use Customer Feedback Forms to Collect Powerful Data
Jordan James
Author: Jordan James
About the article
Summary
Customer feedback forms are the most effective way to know how your customers feel about what you do. Read about why, and how to use them.
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Being Proactive in Customer Service: Preventing Problems Before They Hit You
Being Proactive in Customer Service: Preventing Problems Before They Hit You
Jordan James
Author: Jordan James
About the article
Summary
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4 Tips on How to Be Proactive in Customer Service
4 Tips on How to Be Proactive in Customer Service
Jordan James
Author: Jordan James
About the article
Summary
Read Activia's tips on how to be proactive (rather than reactive) in customer service and why it's crucial in today's business world.
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The Top 10 Customer Service Skills That Every Employee Needs
The Top 10 Customer Service Skills That Every Employee Needs
Jordan James
Author: Jordan James
About the article
Summary
Here, we talk about the top 10 customer service skills that every employee needs and why they are crucial for an effective customer service team.
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5 Ways to Go Above and Beyond in Customer Service
5 Ways to Go Above and Beyond in Customer Service
Jordan James
Author: Jordan James
About the article
Summary
Do you want to stand out from your competition and earn your customers' loyalty? Here are 5 ways to go above and beyond in customer service.
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7 Creative Ideas on How to Motivate Your Customer Service Team
7 Creative Ideas on How to Motivate Your Customer Service Team
Jordan James
Author: Jordan James
About the article
Summary
Read Activia's blog article with 7 creative ideas on how to motivate your customer service team and prevent employee burnout.
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6 Useful Tips on How to Retain Your Existing Customers
6 Useful Tips on How to Retain Your Existing Customers
Jordan James
Author: Jordan James
About the article
Summary
Find out how you can retain your existing customers (and why it's more important than finding new ones) in Activia's latest blog article.
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6 Ways to Measure Customer Service Performance
6 Ways to Measure Customer Service Performance
Jordan James
Author: Jordan James
About the article
Summary
Performing regular quality checks is part of maintaining a good customer service system. Read about 6 ways to measure customer service performance in Activia's latest blog article.
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7 Ways to Show Respect to Your Customers
7 Ways to Show Respect to Your Customers
Jordan James
Author: Jordan James
About the article
Summary
Activia talks about the 7 best ways to show respect to your customers and how to maintain a good relationship with them.
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6 Tips on How to Apologise to Customers
6 Tips on How to Apologise to Customers
Jordan James
Author: Jordan James
About the article
Summary
Read Activia's top 6 tips on how to apologise to customers effectively, without offending or losing your clients.
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The Top 5 Reasons for Poor Customer Service and How to Avoid Them
The Top 5 Reasons for Poor Customer Service and How to Avoid Them
Jordan James
Author: Jordan James
About the article
Summary
Wondering why your customer service is not good enough? Here are the top 5 reasons for poor customer service and how to avoid them.
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4 Ways to Improve Your Company's Customer Service
4 Ways to Improve Your Company's Customer Service
Jordan James
Author: Jordan James
About the article
Summary
Want to provide excellent customer service to your clients? Here are 4 ways to improve your company's customer service.
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Why wait for problems before doing Customer Service Training?
Why wait for problems before doing Customer Service Training?
John B
Author: John B
About the article
Summary
Activia's Customer Service training enables a company to see high returns. Investing in training that stops complaints arising will help to save money
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