zandax online course logo
Home
 
Info, Blogs, Contact & Login
Learn
Tests

7 Creative Ideas on How to Motivate Your Customer Service Team

From the ZandaX Customer Service Blog

Articles to help to develop your customer service skills

Home  >  Blogs Home  >  Business Blog  >  Customer Service Articles  > 
7 Creative Ideas on How to Motivate Your Customer Service Team

7 Creative Ideas on How to Motivate Your Customer Service Team

A post from our Customer Service blog

      Written by Jordan James
Everyone who works or has ever worked in customer service knows how stressful this field is, and how hard it is to stay focused and motivated throughout the job. Customer service advisors have to deal with repetitive requests and frustrated customers on a daily basis, so it's easy to understand why they experience burnout or discouragement from time to time.

Burnout at Work
If your employees are dispirited and unmotivated, however, the problem can filter down to the customer and adversely affect their experience, so keeping your employees happy is vital for the general health of your customer service system.

But how can you motivate your team and make sure they are content? How do you ensure that they don't burn out or become less productive? Here are 7 creative ideas on how to motivate your customer service team.

1) Know what motivates them

In order to successfully motivate your team, it's vital that you understand them. Since not everyone is the same, you need to know what motivates each of them, what affects their individual performance, and what incentives they might appreciate.

The easiest way to find the answer to these questions is to conduct surveys or questionnaires, have brainstorming sessions, and engage in casual conversations with your team.

2) Keep the communication flowing

Communication is crucial when it comes to keeping your employees motivated. Not only does it show that you care for their well-being, but employees will feel left out and unmotivated if they don't feel that the company cares about them and their opinion.

You can prevent this by sharing vital information with them, forewarning them about added workloads during sales, and recognising good performance.

3) Encourage friendly competition

There's nothing like some friendly competition between team members to add a little extra motivation to everyday tasks. Not only is it one of the most effective ways to motivate your entire team, but it also encourages your team to perform better together.

If you set challenging goals for them, they'll work together to reach that goal. That's the attitude friendly competition tends to cultivate.

4) Appreciate their efforts

One of the best ways to keep your team members motivated is to appreciate their efforts and reward good performance. This connects to the first point – when you know and understand your team (and individual team members), you can offer them the right rewards for their efforts. This can come in many forms, such as creating a reward system, remembering their birthdays and anniversaries, and by ensuring they get breaks and take vacations once in a while.

5) Empower you team

Your team needs the right tools in order to function well and provide an exceptional customer service, so make sure that these are available to them.

Another great way to motivate them and increase their productivity is to empower them. You can do this by assigning leadership roles to different employees at different times, or simply changing their responsibilities so they can learn a wider array of skills and develop. Group discussions and meetings will also get your employees involved.

6) Provide training opportunities

Training Opportunities
Although most companies provide preliminary training, many of them don't offer refresher courses to their existing employees – which is a mistake.

Companies with successful customer service systems often invest in ongoing training courses. Not only does this show that you're invested in your employees, but it will also allow them to develop new skills, which will benefit both you and your employees in the long run.

7) Have some fun

There are several companies that are consciously trying to add a little joy and cheer to the workplace in order to motivate their employees. In fact, this is one of the best ways to do just that, as it allows you and your employees to connect in a slightly more casual setting and allows them to relax and release a bit of stress.

If you'd like to create a more joyful workplace, try arranging company outings, conducting puzzles and games, organising contests or similar activities.



Do you have any other ideas on how to motivate your customer service team? Make sure to let us know in the comments below.

Back to the Customer Service blog

Click the button for more Customer Service articles.

The ZandaX Business Skills blog

Click a panel for great articles on business skills

ZandaX Blog Contents

Want to see them all? Click to view a full list of articles in our blogs.

Online courses to boost your skills
Click a button to see more about each course
Personal Development
Microsoft Software
 
 
Leadership & Management
 
 
ZandaX online training course logo
ZandaX – Change Your Life ... Today
All content © ZandaX 2022
Close menu element
See how you score on a range of skills that are critical to your well-being and performance
Communication Skill test
Communication Skills
How Can You Communicate Better?
Would you like to see what kind of communicator you are? And how you can improve the effectiveness of your communications?
Likeability test
Likeability
How Much Do People Like You?
Do you sometimes wonder just how likeable you are? And wouldn't you like to see how you can (genuinely) become more likeable?


Time Management test
Time Management
How Can You Make More Use Of Your Time?
Are you frustrated by how easily time slips away? Do you get frustrated when things don't get done just because you run out of time?
Assertiveness test
Assertiveness
Are you Passive, Aggressive or Assertive?
Would you like to know where you fall on the behavior spectrum? Does your response to events sometimes surprise you?


Close menu element
Information & Resources
ZandaX information
Information
Read more about us, our Privacy Policy and our Terms of Service
See how we want to help you, and how we make everything easy for everyone
Callback request
ZandaX Blogs
Articles to increase your knowledge and understanding in key areas of your life and career.
Read our blogs on Personal Development, Business Skills and Leadership & Management


Time Management test
Log In
Log in to your online dashboard
View your courses, review what you want and download your workbooks and certificates
Assertiveness test
Contact Us
An easy online form to get in touch
With options for More Information, Customer Service and Feedback


Close menu element
Learn About:
 
Personal Development
 
Leadership & Management
Sales & Presentations
Marketing
 
Microsoft Office
Microsoft Project
Microsoft Visio
 

[NOTE: Mouse over the titles above,
then to visit the website pages you want,
click on the links in the right hand panel]
Our courses
We have everything covered: learn all applications at all levels!   All courses are CPD certified.
Microsoft Excel courses
Microsoft Excel 2021 / 365
Introduction to Advanced
Microsoft Excel 2013 / 2016
Introduction to Professional
 
Microsoft Powerpoint courses
Microsoft Powerpoint Introduction
Microsoft Powerpoint Advanced
 
Microsoft Word courses
Microsoft Word Introduction
Microsoft Word Intermediate
Microsoft Word Advanced
Microsoft Powerpoint courses
Microsoft Access Introduction
Microsoft Access Intermediate
Microsoft Access Advanced
Microsoft Outlook courses
Microsoft Outlook Essentials
 
 
Microsoft Project
Enhance your project management with our two intensive but very easy-to-follow CPD certified Microsoft Project courses.
Microsoft Project courses
Microsoft Project Introduction
Get a solid foundation in Project software to create solid, resilient project plans.
You don't need prior experience with Project: just be able to use a PC with Microsoft Windows.
Microsoft Project Advanced
The Advanced course takes you to a level that will put you in complete control of your projects.
You should, of course, be fully conversant with the skills and concepts taught in the Introduction course.
Microsoft Visio
Become a Visio master with our two intensive but very easy-to-follow CPD certified Microsoft Visio courses.
Microsoft Visio courses
Microsoft Visio Introduction
Get a solid base for using Visio to create high quality, impressive diagrams.
You don't need prior experience with Visio: just be able to use a PC with Microsoft Windows.
Microsoft Visio Advanced
This course will enable you to use Visio to design graphics at the highest level.
You should, of course, be fully conversant with the skills and concepts taught in the Introduction course.
Take a look at our new Marketing section which we begin with two great books on Copywriting
... there will be more to follow, so stay tuned!
Copywriting books
Copywriting for Results
A two-book set that will give you all you need to write great copy every time.
Get the first book to learn the process, then the second to see how to apply it to all media types.
  • Copywriting for Results: Your Complete Guide
  • Copywriting for Results: Putting It Into Action
Watch This Space
We have more in the pipeline so be sure to check back soon to see what's new!
More marketing books
Take a look at our new Leadership & Management section which we begin with a superb course on Managing Teams
... there's lots more to follow, so keep in touch!
Team Leadership courses
Team Leadership & Line Management
For practical advice on managing teams for results.
Make your team successful and more positive with tons of real-world techniques that work.
  • Team Management for Line Managers & Supervisors
  • Building High Performing Teams (in production)
Watch Out For More!
We have more courses in the pipeline so check back soon to see what's new!
More team leader courses
Great, easy-to-follow courses on how to succeed in sales and presentations
Drive Your Sales to New Levels
Selling Skills course
Learn how to sell more, to more people
Deliver Presentations that Get Results
Presentation Skills course
Build and deliver great presentations
Your Keys to Success are here!
Sales Management course
Manage your team for great results
Great, easy-to-follow CPD certified courses on skills that will change your life!
Learn How to Stop Wasting Time!
Time Management course
Get more out of every day of your life ...
Boost Your Self Esteem: Be Assertive
Assertiveness course
Learn how to deal with bad behavior
Great Communications = A Happy Life!
Communication Skills course
Supercharge your communications
Improve Your Relationships
Building Relationships course
Learn how to be more likeable!
Get a Plan to Beat Your Stress
Stress Management course
Learn how to reduce & manage your stress
It's the Behavior, Not the Anger!
Anger Management course
Control anger in yourself and other people
Site Cookies
We have placed cookies on your device to help make this website better.

You can change your cookie settings in your browser. Otherwise, we'll assume you're OK to continue.

I'm fine with this