zandax online course logo
Home
 
Info, Blogs, Contact & Login
Learn
Tests

Is Modern Technology Helping or Hindering Communication?

From the ZandaX Communication Blog

Articles to help you improve your communications

Home  >  Blogs Home  >  Development Blog  >  Communication Articles  > 
Is Modern Technology Helping or Hindering Communication?

Is Modern Technology Helping or Hindering Communication?

A post from our Communication blog

Article author: Jordan James
      Written by Jordan James
You can't turn the telly on or open up the newspaper without seeing an expert bemoaning the end of human communication as we know it. After all, with myriad new forms of communication made available in the past few decades (internet, SMS, smartphones, iPads, streaming TV, news on demand), the ways in which we speak and relate to one another has faced an irrevocable change. This isn't going to change, and if anything, it's going to continue to morph and change in ways that we can't even imagine.



The real question is not "Is modern technology a good thing?", as that question is tantamount to asking, "is the sun a good thing?" No matter what your ultimate answer, they're both here to stay! Instead, the more relevant questions become, "In what ways does communication help and hinder communication?" and "How can we flip the script on these negative aspects to see them in a more positive light?"

The positives of modern communication…

It's easy to start with the positives of modern communication. After all, the technological advances of the internet, satellite television and affordable mobile phones have brought the world together like never before. Here are some of the most obvious positives of modern communication.
  • The world is your shopping mall – You never have to search in vain for any consumer item again, as you can order almost anything your heart desires with the click of a button, direct to your door.
  • Staying in touch with loved ones – Modern technology has allowed us to stay in touch with people from around the world. From the most remote village in Siberia to a thriving metropolis in Africa, staying in touch has never been easier.
  • Errands can be completed online - You no longer need to go inside a bank or post office to complete your daily tasks, thus saving you heaps of time, energy and money.
  • You can work from anywhere in the world – Depending on your industry and your job title, you can often complete and submit your work from anywhere in the world with an internet signal (which is most places in first world countries).
  • You can get the best deals - You can browse flights and prices for almost anything, meaning that you can often secure the best deals.
  • The world's knowledge is at your fingertips – While the Library at Alexandria was a wonder of the ancient world, the world has never compiled a repository of knowledge the likes of the internet.
  • You can travel the world without ever leaving your home – While nothing can compare to the experience of travelling and experiencing other cultures first hand, the internet allows you to learn about the world's languages, cultures and food.


… and some potential downfalls of modern communication

While there's no denying that the above points have their positives, there are many people who look at them and shake their heads, worried about their repercussions. For every positive aspect about the list above, some point out many negatives, worried that we are encouraging generations of lazy, entitled, distracted and impersonal citizens.

Sure, you might be able to contact your loved ones online, but are you really ‘connecting' with them the way you would in person? You might message a business contact via email, but is this better than sitting down and talking about the matter together? While some experts argue that these are simply new ways of communicating and cannot be judged as ‘better' or ‘worse' against each other; they are simply different. They also point out that people in the past decried the advent of the telephone (and the telegraph before it) for the very same reasons.

That said, communicating by text and email can feel much more impersonal, and it can be easier to dismiss a concept or say ‘no' via email than in person. Of course, this has hindered some professionals more than others, including salespeople. When your sales and commissions depend on interpersonal communication, you are likely to be very worried about any changes that you view as detrimental to said communication.

Transforming these negatives to positives

While detractors claim that we are far too reliant on mobile devices, the internet and social media, it is clear that these technologies are not only here to stay, but that they'll continue to advance. One of the most proactive things one can do, therefore, is to start thinking about ways to harness the most constructive aspects involved and transform the negatives into positives.

Let's again return to the salesperson who feels beleaguered by modern communication methods, and wishes he or she could return to a more personal approach. There is actually a whole host of modern technology that can facilitate this strategy. If you can't get in touch with potential client via email (or if you prefer to contact them in a more effective way) you can always get in touch via LinkedIn. As a social media platform designed to help professionals connect with one another, LinkedIn can provide a salesperson with a lot of valuable information they would have struggled to acquire in the past. This information can then be used to perfect the ideal sales pitch, and ultimately to help to close the deal.

While the face-to-face transactions of the past may have felt more ‘authentic' and personal, this modern approach can also facilitate a personalised transaction. In fact, by thinking outside the box and utilising the new tools available to you, you might even find that your communication style has improved, and you are able to do your job far more efficiently than ever before.

While change can be frightening and confusing at first, it is a constant – and we are all along for the ride! By approaching new communication technologies with an open mind and a sense of creative inquiry, you can transform your career, boost your bottom line, and engage in richer, more rewarding exchanges with others.

P.S. In case you wondering about your own communications abilities, we have a free test that will give you instant, personalised feedback on those skills, and it can be found here.

Want to Communicate More Effectively?


If you'd like to learn more about communication, why not take a look at how we can help?

Boost your communication skills with our online courses.
RRP from $59 – limited time offer just $12.00

Back to the Communication blog

Click the button for more Communication articles.

The ZandaX Personal Development blog

Click a panel for great articles on personal development

ZandaX Blog Contents

Want to see them all? Click to view a full list of articles in our blogs.

Online courses to boost your skills
Click a button to see more about each course
Personal Development
Microsoft Software
 
 
Leadership & Management
Sales & Presentations
Service & Support
 
 
ZandaX online training course logo
ZandaX – Change Your Life ... Today
All content © ZandaX 2023
ZandaX LinkedIn logo
ZandaX LinkedIn logo
ZandaX LinkedIn logo
Close menu element
See how you score on a range of skills that are critical to your well-being and performance
Communication Skill test
Communication Skills
How Can You Communicate Better?
Would you like to see what kind of communicator you are? And how you can improve the effectiveness of your communications?
Likeability test
Likeability
How Much Do People Like You?
Do you sometimes wonder just how likeable you are? And wouldn't you like to see how you can (genuinely) become more likeable?


Time Management test
Time Management
How Can You Make More Use Of Your Time?
Are you frustrated by how easily time slips away? Do you get frustrated when things don't get done just because you run out of time?
Assertiveness test
Assertiveness
Are you Passive, Aggressive or Assertive?
Would you like to know where you fall on the behavior spectrum? Does your response to events sometimes surprise you?


Close menu element
Information & Resources
ZandaX information
Information
Read more about us, our Privacy Policy and our Terms of Service
See how we want to help you, and how we make everything easy for everyone
Callback request
ZandaX Blogs
Articles to increase your knowledge and understanding in key areas of your life and career.
Read our blogs on Personal Development, Business Skills and Leadership & Management


Time Management test
Log In
Log in to your online dashboard
View your courses, review what you want and download your workbooks and certificates
Assertiveness test
Contact Us
An easy online form to get in touch
With options for More Information, Customer Service and Feedback


Close menu element
Learn About:
Personal Development
 
Leadership & Management
Sales & Presentations
Support & Customer Service
Marketing
 
Microsoft Office
Microsoft Project
Microsoft Visio
 

[NOTE: Mouse over the titles above,
then to visit the website pages you want,
click on the links in the right hand panel]
Our courses
We have everything covered: learn all applications at all levels!
Microsoft Excel courses
Microsoft Excel 2021 / 365
Introduction to Advanced (*NEW*)
Microsoft Excel VBA
Introduction & Intermediate
Microsoft Excel 2013 / 2016
Introduction to Professional
Microsoft Powerpoint courses
Microsoft PowerPoint 365 (2021)
Ultimate all-in-one (*NEW*)
Microsoft PowerPoint 2019
Introduction to Advanced
Microsoft PowerPoint 2013/2016
Introduction & Advanced
Microsoft Word courses
Microsoft Word 365 (2019)
Introduction & Advanced
Microsoft PowerPoint 2013/2016
Introduction & Advanced
 
Microsoft Access courses
Microsoft Access 365 (2019)
Introduction & Advanced
Microsoft Access 2013/2016
Introduction to Advanced
 
Microsoft Outlook courses
Microsoft Outlook 365 (2019)
Ultimate all-in-one (*NEW*)
Microsoft Outlook 365 (2019)
Introduction to Advanced
Microsoft Outlook 2013/2016
Essentials
Microsoft Project
Enhance your project management with our two intensive but very easy-to-follow CPD certified Microsoft Project courses.
Microsoft Project courses
Microsoft Project 2013
Great, CPD certified, cost-effective fast track courses that give you a thorough understanding
of building and running projects at Introduction and Advanced levels.
Microsoft Project 2019
This is the latest release of Project and we provide a comprehensive treatment of all you need to know, with tons of interactive content in courses for Beginners and Advanced users.
Microsoft Visio
Become a Visio master with our intensive but very easy-to-follow Microsoft Visio courses.
Microsoft Visio courses
Microsoft Visio 2013
Whether you're a new or advanced user, we provide two courses that will provide what you want. They give cost-effective, fast track learning that can take you from the basics through to the highest level.
Microsoft Visio 2106
We also provide a Beginners course for Visio 2016 that will give you a solid grounding in using the application, with no previous experience needed.
Take a look at our new Marketing section which we begin with two great books on Copywriting
... there will be more to follow, so stay tuned!
Copywriting books
Copywriting for Results
A two-book set that will give you all you need to write great copy every time.
Get the first book to learn the process, then the second to see how to apply it to all media types.
  • Copywriting for Results: Your Complete Guide
  • Copywriting for Results: Putting It Into Action
Watch This Space
We have more in the pipeline so be sure to check back soon to see what's new!
More marketing books
Take a look at our Support and Service section with great courses for Customer Service
... all aspects covered!
Customer service courses
Here's a sample of what we cover:
  • Customer Service Essentials
  • Customer Service Skills Complete
  • Dealing With Angry Customers
  • Mastering Complaint Handling
  • Satisfying Challenging Customers
  • ... and more!
Watch This Space
We have more in the pipeline so be sure to check back soon to see what's new!
Customer service training
Successful management takes hard work! Take a look at our courses that give you the tools to get ahead of the rest.
Team Leadership courses
Here's How to Do It!
Practical ways to manage teams for success
Learn real-world techniques that get results:
  • SMART Goals & How to Use Them
  • Communication Skills for Managers
  • Building & Managing Trust
  • ... and much more!
Sales Management courses
Your Keys to Success are here!
Learn how to set up & manage sales teams
in a structured and professional way:
  • Creating a Solid Foundation
  • Setting Up Your Team for Success
  • Sales Processes & Selling Techniques
  • Forecasting, Setting Targets & Using KPIs
Great, easy-to-follow courses on how to succeed in sales, sales management and presentations
Drive Your Sales to New Levels
Selling Skills course
Learn how to sell more, to more people
Your Keys to Success are here!
Sales Management course
Manage your team for great results
Deliver Presentations that Get Results
Presentation Skills course
Build and deliver great presentations
Great, easy-to-follow CPD certified courses on skills that will change your life!
Learn How to Stop Wasting Time!
Time Management course
Get more out of every day of your life ...
Boost Your Self Esteem: Be Assertive
Assertiveness course
Learn how to deal with bad behavior
Great Communications = A Happy Life!
Communication Skills course
Supercharge your communications
Improve Your Relationships
Building Relationships course
Learn how to be more likeable!
Get a Plan to Beat Your Stress
Stress Management course
Learn how to reduce & manage your stress
It's the Behavior, Not the Anger!
Anger Management course
Control anger in yourself and other people
Site Cookies
We have placed cookies on your device to help make this website better.

You can change your cookie settings in your browser. Otherwise, we'll assume you're OK to continue.

I'm fine with this