What's the Difference Between the Course Options?

Fast Track course

You'll learn using an easy-to-follow video which you can pause, re-run and revisit as often as you like.
Course are often around two hours in length, but they're split into modules, and each has several topics. You can choose which module (or topic) to review at any time.
This course is for you if you want thorough coverage of the subject but have limited time at your disposal.

Development course

This is the most popular option because it includes the video, PLUS a comprehensive workbook, with a Development Plan.
It allows you to engage fully with the course and get the most out of it: you will deepen your study enormously by choosing this option.
This course is for you if you're serious about your development and don't need a CPD certificate.

Diploma course

This includes the Fast Track video course, PLUS a CPD certificate.
It's ideal for people who want to learn the subject to an adequate level and achieve a CPD certificate but don't need to go further.
This course is for you if you need a CPD certificate as part of your professional development, or you'd like one to put with your CV.

Professional course

Here's where you get everything: the video course, PLUS a comprehensive workbook, with a Development Plan, PLUS a CPD certificate.
So you win both ways: a great opportunity to really learn, and an internationally recognised certificate.
This course is for you if you're serious about your development, and you'd also like to show proof that you have invested in the skills.

Add this Course to your Shopping Cart

Confirm your choice [ it can be changed or removed in the cart ]

Fast Track course
Easy-to-follow video course

Add to Cart

$12.00

$109.00

Development Plan course
Video course PLUS Workbook & Action Plan

Add to Cart

$18.00

$139.00

Diploma course
Video course PLUS CPD certificate

Add to Cart

$22.00

$159.00

Professional course
Video course PLUS Workbook & Action Plan PLUS CPD certificate

Add to Cart

$30.00

$189.00

Add both courses to your Shopping Cart

Effective Communication Skills
+
Effective Time Management

Fast Track course
Easy-to-follow video course

Add to Cart

$23.00 $218.00

Development Plan course
Video course PLUS Workbook & Action Plan

Add to Cart

$35.00 $278.00

Diploma course
Video course PLUS CPD certificate

Add to Cart

$42.00 $318.00

Professional course
Video course PLUS Workbook & Action Plan PLUS CPD certificate

Add to Cart

$57.00 $378.00

Online Communication Skills Course

A premier Communication online training course from ZandaX

Improve your communications for the results you want
with our great, easy-to-follow online course

How Communication Works
Face-to-Face Communication
Telephone Communication
Written Communication
Questioning and Listening Skills
How to be an Effective Communicator
Overcoming Communication Problems
Getting Better Outcomes

Who is our Effective Communication Skills course for?

We All Need Great Communications for a Happy Life!

Think of how bad communications create confusion. People are forced to guess what you want – and often guess wrong.
If that upsets you, think of how they feel!

We all need this course. It's the most popular course we deliver – and no wonder.
By fixing problems with the way we communicate, we make our lives – and our relationships – run more smoothly. Everyone (including ourselves!) becomes more relaxed and things get done more efficiently. People pay attention to us because our messages are clear, balanced and include the wants and opinions of others.

If you think that a communication skills course won't make you happier, then you should give this one a try...

This communication skills training course, like all our courses, has been developed over many years of classroom delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's delivered by professional presenters and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would your life benefit if you had better communication skills?

Watch the Video!

CPD certified course

This means that not only has it been rigorously assessed in terms of content and quality, but there are options to get a CPD Certification certificate to keep.

Special Launch Offers!

Click on the option you want

[ It's OK: You can change or remove it in the Basket ]

Fast Track course [ more info ]

$12.00

$109.00

89% off

Buy

TOP CHOICE: Development course [ more info ]

$18.00

$139.00

87% off

Buy

Diploma course [ more info ]

$22.00

$159.00

86% off

Buy

Professional course [ more info ]

$30.00

$189.00

84% off

Buy

What you get:

Watch on PC or mobile: no app needed
No ads to irritate and distract you!
Full of knowledge, advice and tips
Re-run the whole course, or just the topics you want,
over and over
New skills, knowledge and understanding
that will change your life

Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get a FURTHER 10% off the second course!

EFFECTIVE COMMUNICATION SKILLS

Learn how communication is the key to understanding and being productive. Learn how to listen properly and to take things from there.
... and more

(This Course)

FROM $12.00 $109.00

EFFECTIVE TIME MANAGEMENT

Learn to get more out of every day by avoiding bad habits and using simple, proven techniques that make you more productive.
... and more

View the course

FROM $11.00 $109.00

BOTH COURSES

Full price: $218.00
Offer price: $23.00

Add Both To Cart

FROM $23.00

Your Free Workbook and Personal Action Plan

Our official CPD certificate shows the quality of the course.
How about fulfilling your full potential?
Buy the Development Plan course and get your own great, results-focused downloadable workbook.

The workbook features:

Summary notes of the course to refer to as you go
Space for your own notes alongside the summaries
Apply the lessons in each module to your own situation and experience
A Personal Action Plan for you to set your objectives
Four structured Follow Up Sessions for you to monitor and manage your progress
A final Review Session for you to take a look at just how far you have come!

Curriculum for the Effective Communication Skills Course

How Communication Works

- What are Good Commmunication Skills?
- The Dynamics of Communication
- The Four-Step Cycle of Communication
- The 6 Cs of Communication
- Five Communication Styles
- Identifying and Adjusting your Communication Style
- Influence or Persuade?

Face-to-Face Communication

- The Three Components of Communication
- Body Language and Non-Verbal Messages
- Using the Right Words
- On the Front Foot: Being Positive
- Appearance
- First Impressions

Telephone Communication

- Advantages of Telephone Communication
- Disadvantages of Telephone Communication
- Factors of Voice
- Overcoming the Challenges of Telephone Communication
- Improving Telephone Communication

Written Communication

- The Power of Words
- Right First Time
- Keep it Concise
- Address your target
- Keep it Simple
- Your Three Stage Structure
- Quick Tips for Types of Messages

Questioning and Listening Skills

- Verbal Communication Skills
- How Asking Question Helps You
- Open and Closed Questions
- The Funnel
- The Five Levels of Listening
- Active Listening

How to be an Effective Communicator

- The Wheel of Communication
- Getting your Self-Image Right
- Dismantling your Assumptions

Overcoming Communication Problems

- Why Communication Goes Wrong
- Barriers to Communication
- Dealing With Opposition
- Dealing With Conflict
- Delivering Difficult Messages
- Four Reasons to Give Bad News
- Four Tips for Delivering Difficult Messages

Getting Better Outcomes

- Assertive Communication
- Intimidation
- The Effect of Location
- The Physical Environment
- Best Practices For Communicating Effectively

About the Effective Communication Skills Course

Supercharge Your Communications - and Your Life

So many of the problems that we experience in life, whether at work or in our private lives, can be traced back to poor communication.
And the reverse is true too. When things go well, without any mishaps, isn't that down to when things were communicated well?

Learn how to communicate effectively and you will achieve much more in your life, as more things go according to plan, and fewer things go wrong.

Move away from some basic errors that you may be making, become a much better communicator, and see more of your life work out the way you want it to!

Watch the modules, revisit them time and again ...
and have fun with improving your skills!

Courses Related to Effective Communication Skills