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What's the Difference Between the Course Options?

Fast Track option

You'll learn using an easy-to-follow video which you can pause, re-run and revisit as often as you like.
Courses are often around two hours in length, but they're split into modules, and each has several topics. You can choose which module (or topic) to review at any time.
This option is for you if you want thorough coverage of the subject but have limited time at your disposal.

Development option

This is the most popular option because it includes the video, PLUS a comprehensive workbook, with your own Development Plan.
It allows you to engage fully with the course and get the most out of it: you will deepen your study enormously by choosing this option.
This option is for you if you're serious about your development and don't need a CPD certificate.

Diploma option

This includes the Fast Track video course, PLUS a CPD certificate.
It's ideal for people who want to learn the subject to an adequate level and achieve a CPD certificate but don't need to go further.
This option is for you if you need a CPD certificate as part of your professional development, or you'd like one to put with your CV.

Professional option

Here's where you get everything: the video course, PLUS a comprehensive workbook, with your own Development Plan, PLUS a CPD certificate.
So you win both ways: a great opportunity to really learn, and an internationally recognised certificate.
This option is for you if you're serious about your development, and you'd also like to show proof that you have invested in the skills.

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Effective Communication Skills

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Fast Track option
Easy-to-follow video course
      $12.00
      $119.00
Development Plan option
Video course PLUS Workbook & Action Plan
    $14.00
    $139.00
Diploma option
Video course PLUS CPD certificate
    $15.00
    $149.00
Professional option
Video course PLUS Workbook & Action Plan PLUS CPD certificate
    $16.00
    $159.00

Add both to your Shopping Cart

Effective Communication Skills
+
Effective Time Management


Fast Track option
Easy-to-follow video course
    $18.00     $238.00

Development Plan option
Video course PLUS Workbook & Action Plan
    $21.00     $278.00

Diploma option
Video course PLUS CPD certificate
    $23.00     $298.00

Professional option
Video course PLUS Workbook & Action Plan PLUS CPD certificate
    $24.00     $318.00

Add this package to your cart:


Effective Communication Skills course

Improve your communications for the results you want

with our great, easy-to-follow online course

How Communication Works
Face-to-Face Communication
Telephone Communication
Written Communication
Questioning and Listening Skills
How to be an Effective Communicator
Overcoming Communication Problems
Getting Better Outcomes

Home  >  Personal Development  >  Communication Skills  > 
Effective Communication Skills

What you'll learn

How Communication Works
  ★  See how different styles of communication work
Face-to-Face Communication
  ★  Become much more effective in face-to-face encounters
Telephone Communication
  ★  Get more successful by adopting easily-learned skills
Written Communication
  ★  Transform the quality and impact of your writing
Questioning and Listening Skills
  ★  Learn the core skills that underpin all successful communication
How to be an Effective Communicator
  ★  Improve communication by looking at your self-image and preconceptions
Overcoming Communication Problems
  ★  Learn how to deal with barriers, opposition, conflict and more
Getting Better Outcomes
  ★  See how planning and thinking ahead lay the basis for great outcomes

Course requirements

There are no pre-course requirements: whether you're new to training or have attended courses before, you'll find our style of presenting the subject matter to be engaging, useful and easy to retain.

CPD accredited course

CPD accredited course
This course is CPD accredited, which means that not only has it been rigorously assessed in terms of content and quality by the CPD, but you have options to get your own official CPD certificate.

Who's this course for?

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

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So click to register for your chance to win!

NOTE: This is our top of the range Professional course option, with full easy-to-follow content, a ZandaX workbook & exercises, and an official CPD certificate.

Description

How you'll benefit from the Communication Skills course

Efficient Communication Creates a Happy Life!

Think of how poor communication skills create confusion. People need to guess what you want – and often guess wrong.

We teach you how to improve your communication skills by looking at oral, written, verbal and non-verbal communication, from a basic level upwards. It's the most popular course we deliver – and no wonder.

By making the way we communicate positive and clear, our relationships – and our lives – run more smoothly. Things get done more efficiently; people pay attention to us; things just work better!

So if you think that a communication skills course won't make you happier, then you should give this one a try...

This Communication skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's delivered by professional presenters and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better communication skills?

About the ZandaX Communication Skills course

Learn How to Be a Better Communicator

Learn how to develop good communication skills for better relationships – in business, at home and with friends

So many of the problems we experience in life, whether in business or in our private lives, can be traced back to poor communication.
And the reverse is true too. When things go well, without any mishaps, isn't that often because things were communicated well?

Learn how to communicate effectively and you'll achieve much more in your life, as more things go according to plan, and fewer things go wrong.

When you become a better communicator, you'll see more of your life work out the way you want it to!

Watch the modules, revisit them time and again ... and have fun with improving your skills!

Show more  
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Here's a quick course overview

Click the video to take a look

Grab Our Autumn Offer ...

$12.00   $119.00   90% off

Recent reviews for our Effective Communication Skills courses

review score of 4.0
Very informative an interesting basic ideas of good communication
Josefina Garcia Arevalo
4.0
review score of 5.0
Excellent content, addressed important details, applied to both personal and work, and each point was very well explained by all the speakers. THANK YOU
Jose Arturo Martinez Perez
5.0
review score of 5.0
Nice course. Interesting overview of the main factors of communication.
Gary Hodgson
5.0
review score of 5.0
This course has been very helpful in the way i will speak to different audiences
Ron Cossette
5.0
review score of 4.0
Very informative can understand easily
Stephen A
4.0
review score of 5.0
It covers in detail subjects that I thought I knew well, but breaking it down in pieces is very helpful!
Tami Mitchell
5.0
review score of 5.0
Found this course interesting and it has given me key skills to adopt in my life.
Chenaye Hendricks-McCalla
5.0
review score of 4.0
A very good course!
Peter Sevant
4.0
review score of 5.0
Clear, easy to follow and informative
Ceris Luckham
5.0
review score of 5.0
I have learnt alot whilst doing this course, so much I am now about to do another course!
Sarah Hammond
5.0

Student feedback scores

4.5
5
51%
4
45%
3
2%
2
1%
1
1%

Course content for Communication Skills

1 - How Communication Works

» What are Good Commmunication Skills?
» The Dynamics of Communication
» Communication is a Two Way Street
» The Four-Step Cycle of Communication
» The 6 Cs of Communication
» Five Communication Styles
» Identifying and Adjusting your Communication Style
» Influence or Persuade?

2 - Face-to-Face Communication

» The Three Components of Communication
» Body Language and Non-Verbal Messages
» Using the Right Words
» On the Front Foot: Being Positive
» Getting Your Appearance Right
» First Impressions

3 - Telephone Communication

» Advantages of Telephone Communication
» Factors of Voice
» Disadvantages of Telephone Communication
» Improving Telephone Communication
» Overcoming the Challenges of Telephone Communication

4 - Written Communication

» The Power of Words
» Right First Time
» Keep it Concise
» Address Your Target
» Keep it Simple
» Your Three Stage Structure
» Quick Tips for Types of Messages

5 - Questioning and Listening Skills

» Verbal Communication Skills
» How Asking Question Helps You
» Open and Closed Questions
» The Funnel
» The Five Levels of Listening
» Active Listening
» Non-Verbal Signs of Active Listening
» Verbal Signs of Active Listening
» Wrap Up: Beating Information Overload

6 - How to be an Effective Communicator

» The Wheel of Communication
» Getting your Self-Image Right
» Is your Self Image Correct?
» How to Find Out What Others Think About You
» Asking for Feedback
» Your History - Experiences
» Your Preconceptions - Stereotyping
» Prejudices
» Dismantling Your Assumptions
» Your Level of Understanding

7 - Overcoming Communication Problems

» Why Communication Goes Wrong
» Overcoming Barriers to Communication
» Dealing With Opposition
» Dealing With Conflict
» Delivering Difficult Messages
» Four Tips for Delivering Difficult Messages

8 - Getting Better Outcomes

» Getting Better Outcomes
» Intimidation: Good and Bad
» The Effect of Location
» Timing: What's Best for Them
» Best Practices For Communicating Effectively

And there's a great workbook...

The CPD certificate you get with the Diploma and Professional course options will be your proof of where you are.

How about fulfilling your maximum potential?

Choose the Development or Professional course options and get your own great, results-focused downloadable workbook.

[ Click for details of the course options available ]

The workbook features:

  • Summary notes of the course to refer to as you go
  • Space for your own notes alongside the summaries
  • Apply the lessons in each module to your own situation and needs
  • A unique ZandaX Personal Action Plan
  • Four structured Follow Up Sessions for you to monitor and manage your development
  • A final Review Session for you to see just how far you have come!

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get a FURTHER 50.01% off the second course!
EFFECTIVE COMMUNICATION SKILLS
Learn how communication is the key to understanding and being productive. Learn how to listen properly and to take things from there.
... and more
(This Course)
FROM   $12.00   $119.00
EFFECTIVE TIME MANAGEMENT
Learn to get more out of every day by avoiding bad habits and using simple, proven techniques that make you more productive.
... and more
FROM  $6.00   $119.00
BOTH COURSES
Full price: $238.00
Offer price: $18.00
FROM  $18.00

Grab Our Autumn Offer ...

$12.00   $119.00   90% off

Save money with multi-course packages

Communication Skills & Assertiveness

TWIN pack: Effective Communication Your Way

There are no pre-course requirements: whether you're new to training or have attended courses before, you'll find our style of presenting the subject matter to be engaging, useful and easy to retain.

Communication & Building Relationships

TWIN pack: People Skills to Boost Your Life

There are no pre-course requirements: whether you're new to training or have attended courses before, you'll find our style of presenting the subject matter to be engaging, useful and easy to retain.

Soft Skills: 3-course TRIPLE Pack

Assertiveness, Communication Skills & Building Relationships

There are no pre-course requirements: whether you're new to it all, or have attended classes before, our People Skills Pack will increase your skills and understanding of subjects that are essential in a world where it's increasingly important to be able to interact successfully with others.

Soft Skills

4 courses: Assertiveness, Communication, Relationships & Time Management

There are no pre-course requirements: whether you're new to it all, or have attended classes before, this Multi Pack will be invaluable in increasing your skills and understanding of subjects that are essential in today's hectic world.

Personal Development

6 courses: Assertiveness, Communication, Relationships, Time Management, Stress & Anger

There are no pre-course requirements: whether you're new to it all, or have attended classes before, this Ultra Pack will be invaluable in increasing your skills and understanding of subjects that are essential in today's hectic and demanding world.

More information

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