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What's the Difference Between the Course Options?

Fast Track option

You'll learn using an easy-to-follow video which you can pause, re-run and revisit as often as you like.
Course are often around two hours in length, but they're split into modules, and each has several topics. You can choose which module (or topic) to review at any time.
This course is for you if you want thorough coverage of the subject but have limited time at your disposal.

Development option

This is the most popular option because it includes the video, PLUS a comprehensive workbook, with a Development Plan.
It allows you to engage fully with the course and get the most out of it: you will deepen your study enormously by choosing this option.
This course is for you if you're serious about your development and don't need a CPD certificate.

Diploma option

This includes the Fast Track video course, PLUS a CPD certificate.
It's ideal for people who want to learn the subject to an adequate level and achieve a CPD certificate but don't need to go further.
This course is for you if you need a CPD certificate as part of your professional development, or you'd like one to put with your CV.

Professional option

Here's where you get everything: the video course, PLUS a comprehensive workbook, with a Development Plan, PLUS a CPD certificate.
So you win both ways: a great opportunity to really learn, and an internationally recognised certificate.
This course is for you if you're serious about your development, and you'd also like to show proof that you have invested in the skills.

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Fast Track option
Easy-to-follow video course
Development Plan option
Video course PLUS Workbook & Action Plan
Diploma option
Video course PLUS CPD certificate
Professional option
Video course PLUS Workbook & Action Plan PLUS CPD certificate

Add both courses to your Shopping Cart

Effective Communication Skills
Effective Time Management

Fast Track option
Easy-to-follow video course
    $17.00     $218.00

Development Plan option
Video course PLUS Workbook & Action Plan
    $20.00     $278.00

Diploma option
Video course PLUS CPD certificate
    $21.00     $318.00

Professional option
Video course PLUS Workbook & Action Plan PLUS CPD certificate
    $24.00     $378.00

Effective Communication Skills course

Improve your communications for the results you want

with our great, easy-to-follow online course

How Communication Works
Face-to-Face Communication
Telephone Communication
Written Communication
Questioning and Listening Skills
How to be an Effective Communicator
Overcoming Communication Problems
Getting Better Outcomes

Who is our Communication Skills course for?

Efficient Communication Creates a Happy Life!

Think of how poor communication skills create confusion. People need to guess what you want – and often guess wrong.

We teach you how to improve your communication skills by looking at oral, written, verbal and non-verbal communication, from a basic level upwards. It's the most popular course we deliver – and no wonder.

By making the way we communicate positive and clear, our relationships – and our lives – run more smoothly. Things get done more efficiently; people pay attention to us; things just work better!

So if you think that a communication skills course won't make you happier, then you should give this one a try...

This Communication skills training course, like all our courses, has been developed over many years of classroom delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's delivered by professional presenters and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better communication skills?

See What the Course Covers!

Click the video for a quick overview

Grab Our Springtime Deal ...

$12.00   $109.00   89% off
CPD accredited course

CPD Certified Course

This means that not only has it been rigorously assessed in terms of content and quality, but there are options to get an official CPD certificate to keep.

And You Get a Free Workbook ...

The CPD certificate you get with the Diploma and Professional options will be your proof of where you are.

How about fulfilling your full potential?

Choose the Development or Professional option and get your own great, results-focused downloadable workbook.

The workbook features:

  • Summary notes of the course to refer to as you go
  • Space for your own notes alongside the summaries
  • Apply the lessons in each module to your own situation and experience
  • A Personal Action Plan for you to set your objectives
  • Four structured Follow Up Sessions for you to monitor and manage your progress
  • A final Review Session for you to take a look at just how far you have come!

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get a FURTHER 62.5% off the second course!
Learn how communication is the key to understanding and being productive. Learn how to listen properly and to take things from there.
... and more
(This Course)
FROM   $12.00   $109.00
Learn to get more out of every day by avoiding bad habits and using simple, proven techniques that make you more productive.
... and more
FROM  $5.00   $109.00
Full price: $218.00
Offer price: $17.00
FROM  $17.00

Curriculum for the Communication Skills course

How Communication Works

» What are Good Commmunication Skills?
» The Dynamics of Communication
» Communication is a Two Way Street
» The Four-Step Cycle of Communication
» The 6 Cs of Communication
» Five Communication Styles
» Identifying and Adjusting your Communication Style
» Influence or Persuade?

Face-to-Face Communication

» The Three Components of Communication
» Body Language and Non-Verbal Messages
» Using the Right Words
» On the Front Foot: Being Positive
» Getting Your Appearance Right
» First Impressions

Telephone Communication

» Advantages of Telephone Communication
» Factors of Voice
» Disadvantages of Telephone Communication
» Improving Telephone Communication
» Overcoming the Challenges of Telephone Communication

Written Communication

» The Power of Words
» Right First Time
» Keep it Concise
» Address Your Target
» Keep it Simple
» Your Three Stage Structure
» Quick Tips for Types of Messages

Questioning and Listening Skills

» Verbal Communication Skills
» How Asking Question Helps You
» Open and Closed Questions
» The Funnel
» The Five Levels of Listening
» Active Listening
» Non-Verbal Signs of Active Listening
» Verbal Signs of Active Listening
» Wrap Up: Beating Information Overload

How to be an Effective Communicator

» The Wheel of Communication
» Getting your Self-Image Right
» Is your Self Image Correct?
» How to Find Out What Others Think About You
» Asking for Feedback
» Your History - Experiences
» Your Preconceptions - Stereotyping
» Prejudices
» Dismantling Your Assumptions
» Your Level of Understanding

Overcoming Communication Problems

» Why Communication Goes Wrong
» Overcoming Barriers to Communication
» Dealing With Opposition
» Dealing With Conflict
» Delivering Difficult Messages
» Four Tips for Delivering Difficult Messages

Getting Better Outcomes

» Getting Better Outcomes
» Intimidation: Good and Bad
» The Effect of Location
» Timing: What's Best for Them
» Best Practices For Communicating Effectively

Grab Our Springtime Deal ...

$12.00   $109.00   89% off

About the ZandaX Communication Skills course

Learn How to Be a Better Communicator

Learn how to develop good communication skills for better relationships – in business, at home and with friends

So many of the problems we experience in life, whether in business or in our private lives, can be traced back to poor communication.
And the reverse is true too. When things go well, without any mishaps, isn't that often because things were communicated well?

Learn how to communicate effectively and you'll achieve much more in your life, as more things go according to plan, and fewer things go wrong.

When you become a better communicator, you'll see more of your life work out the way you want it to!

Watch the modules, revisit them time and again ...
and have fun with improving your skills!

Courses related to Effective Communication Skills

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Take a look at our new Marketing section which we begin with two great books on Copywriting.
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