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Interactive option

This is the most popular option because it includes the video, along with interactive content PLUS a comprehensive workbook, with your personalized Development Plan.
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This option is for you if you're serious about your development and don't need a course certificate.

Diploma option

This includes the video course, PLUS a course certificate.
It's ideal for people who want to learn the subject to an adequate level and achieve a certificate but don't need to go further.
This option is for you if you need a course certificate as part of your professional development, or you'd like one to put with your CV.

Professional option

Here's where you get everything: the video course PLUS a comprehensive workbook, with your personalized Development Plan, AND a course certificate.
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This option is for you if you're serious about your development, and you'd also like evidence that you have invested in your skills.

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Effective Communication Skills

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Fast Track option
Easy-to-follow video course
Development Plan option
Video course PLUS Workbook & Action Plan
Diploma option
Video course PLUS CPD certificate
Professional option
Video course PLUS Workbook & Action Plan PLUS CPD certificate

Add both to your Shopping Cart

Effective Communication Skills
Effective Time Management

Fast Track option
Easy-to-follow video course
    17.52     $118.00

Development Plan option
Video course PLUS Workbook & Action Plan
    20.45     $138.00

Diploma option
Video course PLUS CPD certificate
    21.91     $158.00

Professional option
Video course PLUS Workbook & Action Plan PLUS CPD certificate
    23.37     $178.00

Add this package to your cart:

Effective Communication Skills course

Improve your communications for the results you want

with our great, easy-to-follow online course

Modules covered in this course:
How Communication Works
Face-to-Face Communication
Telephone Communication
Written Communication
Questioning and Listening Skills
How to be an Effective Communicator
Overcoming Communication Problems
Getting Better Outcomes

Home  >  Personal Development  >  Communication Skills  > 
Effective Communication Skills

What you'll learn

How Communication Works
  ★  See how different styles of communication work
Face-to-Face Communication
  ★  Become much more effective in face-to-face encounters
Telephone Communication
  ★  Get more successful by adopting easily-learned skills
Written Communication
  ★  Transform the quality and impact of your writing
Questioning and Listening Skills
  ★  Learn the core skills that underpin all successful communication
How to be an Effective Communicator
  ★  Improve communication by looking at your self-image and preconceptions
Overcoming Communication Problems
  ★  Learn how to deal with barriers, opposition, conflict and more
Getting Better Outcomes
  ★  See how planning and thinking ahead lay the basis for great outcomes

Course requirements

There are no pre-course requirements: whether you're new to training or have attended courses before, you'll find our style of presenting the subject matter to be engaging, useful and easy to retain.

CPD accredited course

CPD accredited course
This course is CPD accredited, which means that not only has it been rigorously assessed in terms of content and quality by the CPD, but you have options to get your own official CPD certificate.

Who's this course for?

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

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NOTE: This is our top of the range Professional course option, with full easy-to-follow content, a ZandaX workbook & exercises, and an official CPD certificate.


How you'll benefit from the Communication Skills course

Efficient Communication Creates a Happy Life!

Think of how poor communication skills create confusion. People need to guess what you want – and often guess wrong.

We teach you how to improve your communication skills by looking at oral, written, verbal and non-verbal communication, from a basic level upwards. It's the most popular course we deliver – and no wonder.

By making the way we communicate positive and clear, our relationships – and our lives – run more smoothly. Things get done more efficiently; people pay attention to us; things just work better!

So if you think that a communication skills course won't make you happier, then you should give this one a try...

This Communication skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's delivered by professional presenters and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better communication skills?

About the ZandaX Communication Skills course

Learn How to Be a Better Communicator

Learn how to develop good communication skills for better relationships – in business, at home and with friends

So many of the problems we experience in life, whether in business or in our private lives, can be traced back to poor communication.
And the reverse is true too. When things go well, without any mishaps, isn't that often because things were communicated well?

Learn how to communicate effectively and you'll achieve much more in your life, as more things go according to plan, and fewer things go wrong.

When you become a better communicator, you'll see more of your life work out the way you want it to!

Watch the modules, revisit them time and again ... and have fun with improving your skills!

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Here's a quick course overview

Click the video to take a look

Grab Our CYBER MONDAY Deal ...

$12.00   $59.00   80% off

Recent reviews for our Effective Communication Skills courses

review score of 4.5
Will be very useful
Frances Perez
review score of 4.5
Good and informative. Lecture Is like a face to face conversation.
Imran Adesumbo
review score of 5.0
I find the lessons authentic and practical
Paul Mwangi Mbugua
review score of 4.5
The course provided good knowledge about communication. The presenter provideS and shares effectively.
Daniel Alvares
review score of 5.0
Clear and understandable
Aleasa Roberts
review score of 5.0
It was time efficient and direct
Jacqueline Montgomery
review score of 5.0
great !!
Sajin raj
review score of 5.0
Good Course content
Poonam Saini
review score of 5.0
Good course. Well packaged. Thank you.
Rosemary Nduta
review score of 5.0
Easy to listen to while on the go. Simple language and easy to understand and follow
Jamel Bhimjiyani

Student feedback scores


Course content for Communication Skills


1 - How Communication Works

» What are Good Commmunication Skills?
» The Dynamics of Communication
» Communication is a Two Way Street
» The Four-Step Cycle of Communication
» The 6 Cs of Communication
» Five Communication Styles
» Identifying and Adjusting your Communication Style
» Influence or Persuade?

2 - Face-to-Face Communication

» The Three Components of Communication
» Body Language and Non-Verbal Messages
» Using the Right Words
» On the Front Foot: Being Positive
» Getting Your Appearance Right
» First Impressions

3 - Telephone Communication

» Advantages of Telephone Communication
» Factors of Voice
» Disadvantages of Telephone Communication
» Improving Telephone Communication
» Overcoming the Challenges of Telephone Communication

4 - Written Communication

» The Power of Words
» Right First Time
» Keep it Concise
» Address Your Target
» Keep it Simple
» Your Three Stage Structure
» Quick Tips for Types of Messages

5 - Questioning and Listening Skills

» Verbal Communication Skills
» How Asking Question Helps You
» Open and Closed Questions
» The Funnel
» The Five Levels of Listening
» Active Listening
» Non-Verbal Signs of Active Listening
» Verbal Signs of Active Listening
» Wrap Up: Beating Information Overload

6 - How to be an Effective Communicator

» The Wheel of Communication
» Getting your Self-Image Right
» Is your Self Image Correct?
» How to Find Out What Others Think About You
» Asking for Feedback
» Your History - Experiences
» Your Preconceptions - Stereotyping
» Prejudices
» Dismantling Your Assumptions
» Your Level of Understanding

7 - Overcoming Communication Problems

» Why Communication Goes Wrong
» Overcoming Barriers to Communication
» Dealing With Opposition
» Dealing With Conflict
» Delivering Difficult Messages
» Four Tips for Delivering Difficult Messages

8 - Getting Better Outcomes

» Getting Better Outcomes
» Intimidation: Good and Bad
» The Effect of Location
» Timing: What's Best for Them
» Best Practices For Communicating Effectively

And there's a great workbook...

The CPD certificate you get with the Diploma and Professional course options will be your proof of where you are.

How about fulfilling your maximum potential?

Choose the Development or Professional course options and get your own great, results-focused downloadable workbook.

[ Click for details of the course options available ]

The workbook features:

  • Summary notes of the course to refer to as you go
  • Space for your own notes alongside the summaries
  • Apply the lessons in each module to your own situation and needs
  • A unique ZandaX Personal Action Plan
  • Four structured Follow Up Sessions for you to monitor and manage your development
  • A final Review Session for you to see just how far you have come!

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get a FURTHER 10% off the second course!
Learn how communication is the key to understanding and being productive. Learn how to listen properly and to take things from there.
... and more
(This Course)
FROM   9.22   $59.00
Learn to get more out of every day by avoiding bad habits and using simple, proven techniques that make you more productive.
... and more
FROM  11.00   $59.00
Full price: $118.00
Offer price: $23.00
FROM  $23.00

Grab Our CYBER MONDAY Deal ...

$12.00   $59.00   80% off

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