zandax online course logo
zandax website search
zandax phone callback
Info, Blogs, Contact & Login
Courses
Tests

More information about what you get

Interactive course with workbook & certificate

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.
You also get interactive content PLUS a comprehensive workbook, with your personalized Development Plan and a course certificate as evidence that you have invested in your skills: you can use it as part of your professional development, or include it with your CV.

Options for your Shopping Cart

Effective Communication Skills

Interactive course with workbook & certificate

SUMMER Offer pricing (RRP $ 89.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 12.30
$ 12.30
5
$ 55.35
$ 11.07
10
$ 98.40
$ 9.84
50
$ 412.00
$ 8.24
100
$ 615.00
$ 6.15

Options for your Shopping Cart

Effective Communication Skills
+
Effective Time Management

SUMMER Offer pricing

Click on your choice [ it can be removed or edited in the cart ]


Order Qty
Total cost
Unit cost
 
1
$ 28.30
$ 28.30
5
$ 130.35
$ 26.07
10
$ 228.40
$ 22.84
50
$ 962.00
$ 19.24
100
$ 1,415.00
$ 14.15

Options for your Shopping Cart

Interactive course with workbook & certificate

SUMMER Offer pricing (RRP $ 0.00)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 12.30
$ 12.30
5
$ 55.35
$ 11.07
10
$ 98.40
$ 9.84
50
$ 412.00
$ 8.24
100
$ 615.00
$ 6.15

Effective Communication Skills course

Improve your communications for the results you want

with our great, easy-to-follow online course

Modules covered in this course:
How Communication Works
Face-to-Face Communication
Telephone Communication
Written Communication
Questioning and Listening Skills
How to be an Effective Communicator
Overcoming Communication Problems
Getting Better Outcomes

Home  >  Personal Development  >  Communication Skills  > 
Effective Communication Skills

What you'll learn

How Communication Works
  ★  See how different styles of communication work
Face-to-Face Communication
  ★  Become much more effective in face-to-face encounters
Telephone Communication
  ★  Get more successful by adopting easily-learned skills
Written Communication
  ★  Transform the quality and impact of your writing
Questioning and Listening Skills
  ★  Learn the core skills that underpin all successful communication
How to be an Effective Communicator
  ★  Improve communication by looking at your self-image and preconceptions
Overcoming Communication Problems
  ★  Learn how to deal with barriers, opposition, conflict and more
Getting Better Outcomes
  ★  See how planning and thinking ahead lay the basis for great outcomes

Course type

This course is a VIDEO course : Video lessons with a workbook & Personal Action Plan, skills test and certificate.
It comes with a 12-month license, giving you unlimited 24/7 access for each user.

Course requirements

There are no pre-course requirements: whether you're new to training or have attended courses before, you'll find our style of presenting the subject matter to be engaging, useful and easy to retain.

Who's this course for?

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

CPD accredited course

CPD accredited course
This course is CPD accredited, which means that not only has it been rigorously assessed in terms of content and quality by the CPD, but you have options to get your own official CPD certificate.

Here's a 2-minute course overview

See why you need the course, and what's covered
Click the video to take a look

Course Description

How you'll benefit from the Communication Skills course

Efficient Communication Creates a Happy Life!

Think of how poor communication skills create confusion. People need to guess what you want – and often guess wrong.

We teach you how to improve your communication skills by looking at oral, written, verbal and non-verbal communication, from a basic level upwards. It's the most popular course we deliver – and no wonder.

By making the way we communicate positive and clear, our relationships – and our lives – run more smoothly. Things get done more efficiently; people pay attention to us; things just work better!

So if you think that a communication skills course won't make you happier, then you should give this one a try...

This Communication skills training course, like all our courses, has been developed over many years of classroom and online delivery.   Content has been thoroughly researched and is constantly updated so it's always leading edge.   It's delivered by professional presenters and is full of practical knowledge and solutions.

Still wondering whether to do the course?
Just think about this: how much would you benefit if you had better communication skills?

About the ZandaX Communication Skills course

Learn How to Be a Better Communicator

Learn how to develop good communication skills for better relationships – in business, at home and with friends

So many of the problems we experience in life, whether in business or in our private lives, can be traced back to poor communication.
And the reverse is true too. When things go well, without any mishaps, isn't that often because things were communicated well?

Learn how to communicate effectively and you'll achieve much more in your life, as more things go according to plan, and fewer things go wrong.

When you become a better communicator, you'll see more of your life work out the way you want it to!

Watch the modules, revisit them time and again ... and have fun with improving your skills!

Show more  
Show less      

Grab Our SUMMER Offer ...

$ 12.30   $ 89.00   86% off
[Further quantity discounts available]

Recent reviews for our Effective Communication Skills courses

review score of 4.5
Will be very useful
Frances Perez
4.5
review score of 4.5
Good and informative. Lecture Is like a face to face conversation.
Imran Adesumbo
4.5
review score of 5.0
I find the lessons authentic and practical
Paul Mwangi Mbugua
5.0
review score of 4.5
The course provided good knowledge about communication. The presenter provideS and shares effectively.
Daniel Alvares
4.5
review score of 5.0
Clear and understandable
Aleasa Roberts
5.0
review score of 5.0
It was time efficient and direct
Jacqueline Montgomery
5.0
review score of 5.0
great !!
Sajin raj
5.0
review score of 5.0
Good Course content
Poonam Saini
5.0
review score of 5.0
Good course. Well packaged. Thank you.
Rosemary Nduta
5.0
review score of 5.0
Easy to listen to while on the go. Simple language and easy to understand and follow
Jamel Bhimjiyani
5.0

Student feedback scores

4.5
5
50%
4
47%
3
2%
2
<1%
1
<1%

Course content for Communication Skills

NOTE: Click on [ + / - ] to expand/hide the content of each module
1
1 - How Communication Works
[ + / - ]
» What are Good Commmunication Skills?
» The Dynamics of Communication
» Communication is a Two Way Street
» The Four-Step Cycle of Communication
» The 6 Cs of Communication
» Five Communication Styles
» Identifying and Adjusting your Communication Style
» Influence or Persuade?
2
2 - Face-to-Face Communication
[ + / - ]
» The Three Components of Communication
» Body Language and Non-Verbal Messages
» Using the Right Words
» On the Front Foot: Being Positive
» Getting Your Appearance Right
» First Impressions
3
3 - Telephone Communication
[ + / - ]
» Advantages of Telephone Communication
» Factors of Voice
» Disadvantages of Telephone Communication
» Improving Telephone Communication
» Overcoming the Challenges of Telephone Communication
4
4 - Written Communication
[ + / - ]
» The Power of Words
» Right First Time
» Keep it Concise
» Address Your Target
» Keep it Simple
» Your Three Stage Structure
» Quick Tips for Types of Messages
5
5 - Questioning and Listening Skills
[ + / - ]
» Verbal Communication Skills
» How Asking Question Helps You
» Open and Closed Questions
» The Funnel
» The Five Levels of Listening
» Active Listening
» Non-Verbal Signs of Active Listening
» Verbal Signs of Active Listening
» Wrap Up: The Two Stages
6
6 - How to be an Effective Communicator
[ + / - ]
» The Wheel of Communication
» Getting your Self-Image Right
» Is your Self Image Correct?
» How to Find Out What Others Think About You
» Asking for Feedback
» Your History - Experiences
» Your Preconceptions - Stereotyping
» Prejudices
» Dismantling Your Assumptions
» Your Level of Understanding
7
7 - Overcoming Communication Problems
[ + / - ]
» Why Communication Goes Wrong
» Overcoming Barriers to Communication
» Dealing With Opposition
» Dealing With Conflict
» Delivering Difficult Messages
» Four Tips for Delivering Difficult Messages
8
8 - Getting Better Outcomes
[ + / - ]
» Getting Better Outcomes
» Intimidation: Good and Bad
» The Effect of Location
» Timing: What's Best for Them
» Best Practices For Communicating Effectively

And there's a great workbook...

The CPD certificate you get with the Diploma and Professional course options will be your proof of where you are.

How about fulfilling your maximum potential?

Choose the Development or Professional course options and get your own great, results-focused downloadable workbook.

[ Click for details of the course options available ]

The workbook features:

  • Summary notes of the course to refer to as you go
  • Space for your own notes alongside the summaries
  • Apply the lessons in each module to your own situation and needs
  • A unique ZandaX Personal Action Plan
  • Four structured Follow Up Sessions for you to monitor and manage your development
  • A final Review Session for you to see just how far you have come!

Courses Frequently Bought Together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Course for Communication Skills
COMMUNICATION SKILLS
Learn how communication is the key to understanding and being productive. Learn how to listen properly and to take things from there.
... and more
(This Course)
FROM $ 12.30   $89.00
Course for Time Management
TIME MANAGEMENT
Learn to get more out of every day by avoiding bad habits and using simple, proven techniques that make you more productive.
... and more
FROM $ 16.00   $89.00
Both courses
BOTH COURSES
Full price: $ 178.00
Offer price: $ 28.30
[Further quantity
discounts available]

Grab Our SUMMER Offer ...

$ 12.30   $ 89.00   86% off
[Further quantity discounts available]

More information

Click for more about Communication Skills courses
Click for more about Personal Development courses
ZandaX online training course logo
ZandaX – Change Your Life ... Today
All content © ZandaX 2023
ZandaX LinkedIn logo
ZandaX LinkedIn logo
ZandaX LinkedIn logo
Close menu element
See how you score on a range of skills that are critical to your well-being and performance
Communication Skill test
Communication Skills
How Can You Communicate Better?
Would you like to see what kind of communicator you are? And how you can improve the effectiveness of your communications?
Likeability test
Likeability
How Much Do People Like You?
Do you sometimes wonder just how likeable you are? And wouldn't you like to see how you can (genuinely) become more likeable?


Time Management test
Time Management
How Can You Make More Use Of Your Time?
Are you frustrated by how easily time slips away? Do you get frustrated when things don't get done just because you run out of time?
Assertiveness test
Assertiveness
Are you Passive, Aggressive or Assertive?
Would you like to know where you fall on the behavior spectrum? Does your response to events sometimes surprise you?


Close menu element
Information & Resources
ZandaX information
Information
Read more about us, our Privacy Policy and our Terms of Service
See how we want to help you, and how we make everything easy for everyone
Callback request
ZandaX Blogs
Articles to increase your knowledge and understanding in key areas of your life and career.
Read our blogs on Personal Development, Business Skills and Leadership & Management


Time Management test
Log In
Log in to your online dashboard
View your courses, review what you want and download your workbooks and certificates
Assertiveness test
Contact Us
An easy online form to get in touch
With options for More Information, Customer Service and Feedback


Close menu element
Develop Your Skills, Knowledge and Understanding with ZandaX
Click any subject in the listings for more information and a full list of courses

Personal Development
Personal Development training
Your soft skills affect everything you do, at work, at home and with friends ... they are truly life changing!
NEW COURSES
Online training courses
Hot Off the Press...
We're always adding to and upgrading our courses, so here are a few of our latest releases:
For a full listing of courses, please visit our Quick Course Finder to find exactly what you want.
Site Cookies
We have placed cookies on your device to help make this website better.

You can change your cookie settings in your browser. Otherwise, we'll assume you're OK to continue.

I'm fine with this