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Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Effective Communication Skills Master Class

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Interactive course with workbook

SITE RELAUNCH Offer pricing (RRP $ 148.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 24.99
$ 24.99
5
$ 112.45
$ 22.49
10
$ 199.90
$ 19.99
50
$ 837.00
$ 16.74
100
$ 1,249.00
$ 12.49
Home   >  Personal Development   >  Communication Skills   > 
Effective Communication Skills Master Class

Effective Communication Skills Master Class

A Premier Communication Skills training course from ZandaX

Modules covered: what you will learn

About the Course
- Get an overview of what the course covers
How Communication Works
- Understand the communication process
How to be an Effective Communicator
- Review and adapt your communication style
Questioning and Listening Skills
- Acquire core skills that will transform your effectiveness
Face-to-Face Communication
- Transform your effectiveness in face-to-face communication
Telephone Communication
- Become a more powerful telephone communicator
Written Communication & Social Media Basics
- Boost your effectiveness in writing, and on social media
Overcoming Communication Problems
- Use simple techniques to fix common problems
Getting Better Outcomes
- Know how to get better outcomes from your communication
Course Wrap Up
- Have a quick review, with key takeaways, of what you have learned

Who's this course for?

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective, whether at work, home or with friends.

Course requirements

All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to learn about communication -- and do it better!

Course type

This course is a PREMIUM course Master Class : Multiple modules delivered through our latest generation of video lessons supported by interactive on-screen content, a workbook with your Personal Action Plan and end-module skills tests.
It comes with a 12-month license, giving you unlimited 24/7 access for each user.

Effective Communication Skills Master Class

Watch the video to learn more about our Communication Skills Master Class

Grab Our
SITE RELAUNCH Offer ...

$ 24.99
  $ 148.99
Quantity discounts available

Course benefits

Great Communication is Your Sure-Fire Route to Success!

Good communication skills provide the most direct route to success in every area of our lives.
But they're the skills that many of us neglect the most!

That's because we're constantly communicating, and can ignore our bad habits and assume that we do it well. And we often don't!

After taking this course, you will be able to:

  • Understand what makes good communication
  • Use questioning and listening skills, and communicate face-to-face
  • Use the telephone, and written communication, for maximum effect
  • Create and manage a basic social media profile
  • Fix communication problems and get better outcomes

In this course, you'll see how to improve your communication, in a way that can boost your success -- and your relationships, too.

And there's a great 127-page workbook...

Get your own flexible, results-focused downloadable workbook.

The workbook features:

  • Exercises to carry out as you go
  • Space for your own notes
  • Apply the lessons to your own life
  • The ZandaX Personal Action Plan






Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
About the Course
4 lessons
»
What's in the Course?
»
Learning Objectives
»
Your Objectives
»
Workbook Download

02
How Communication Works
3 lessons
»
Good Communication: the Basics
»
The Rules of Communication
»
Your Communication Style

03
How to be an Effective Communicator
3 lessons
»
Interaction & Your Self Image
»
Clarifying Opinions & Objectives
»
Your Preconceptions & Prejudices

04
Questioning and Listening Skills
4 lessons
»
Verbal Skills and Asking Questions
»
Open and Closed Questions
»
The Five Levels of Listening
»
Active Listening

05
Face-to-Face Communication
3 lessons
»
About Face-to-Face Communication
»
Starting Off Right
»
Rules for Success

06
Telephone Communication
3 lessons
»
Telephone Communication: Good & Bad
»
Better Telephone Communication
»
Overcoming Challenges on the Phone

07
Written Communication & Social Media Basics
4 lessons
»
Using the Right Words in Your Writing
»
Writing Structure and Quick Tips
»
Writing for Maximum Effect
»
Best Practice Basics for Social Media

08
Overcoming Communication Problems
3 lessons
»
Identifying Problems and Overcoming Barriers
»
Dealing With Opposition and Conflict
»
Delivering Difficult Messages

09
Getting Better Outcomes
3 lessons
»
Using Assertiveness and Intimidation
»
Where and When to Communicate
»
5 Best Practices for Communicating Effectively

10
Course Wrap Up
»
Course Summary

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