More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

Options for your Shopping Cart

Understanding the Customer

Interactive course with workbook

SITE RELAUNCH Offer pricing (RRP $ 38.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 12.99
$ 12.99
5
$ 61.70
$ 12.34
10
$ 119.50
$ 11.95
50
$ 584.50
$ 11.69
100
$ 1,104.00
$ 11.04

Options for your Shopping Cart

Understanding the Customer
&
Mastering Selling Skills

SITE RELAUNCH Offer pricing

Click on your choice [ it can be removed or edited in the cart ]


Order Qty
Total cost
Unit cost
 
1
$ 42.99
$ 42.99
5
$ 204.95
$ 40.99
10
$ 399.90
$ 39.99
50
$ 1,949.50
$ 38.99
100
$ 3,699.00
$ 36.99

Options for your Shopping Cart

Interactive course with workbook

SITE RELAUNCH Offer pricing (RRP $ 38.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 12.99
$ 12.99
5
$ 61.70
$ 12.34
10
$ 119.50
$ 11.95
50
$ 584.50
$ 11.69
100
$ 1,104.00
$ 11.04
Home   >  Sales and Presentations   >  Selling Skills   > 
Understanding the Customer

Understanding the Customer

A Premier Selling Skills training course from ZandaX

Quick Summary: What You Get

About the Course
- Get an overview of what the course covers
Identifying Your Customers
- Learn how to really get to know your customers and how they think
Recognizing What Your Customers Need
- See how to use your knowledge of your customers to identify their true needs
How to Conduct Customer Research
- Learn how to conduct simple but effective customer research
Course Wrap Up
- Summarize the key takeaways from the course

Course type

This course is a PARTNER course : Interactive video lessons, with lively and informative on-screen content.
It comes with a 6-month license, giving you unlimited 24/7 access for each user.

Grab Our
SITE RELAUNCH Offer ...

$ 12.99
  $ 38.99
Quantity discounts available

Course benefits

Understand Your Customers to Perform Better

How well do you understand your customers?
Sales are much easier to make if you know who your customers are, and what they really need.

Customer research can help you build up a great profile of your customers, and this will help you to exceed their expectations.

Our Understanding the Customer course will show you how to discover who your customers are, how to work out what they need, and how you can do effective customer research.

Accessibility
This course comes with transcripts so people have text options for all media, subtitles for all videos and is screen reader friendly with alternative text.

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
About the Course

02
Identifying Your Customers

03
Recognizing What Your Customers Need

04
How to Conduct Customer Research

05
Course Wrap Up

People also bought

See these SITE RELAUNCH Offer prices!
Mastering Selling Skills
Mastering Selling Skills
[Interactive course]
Normal price: $81.99
$29.99
Course description
Summary
Includes introduction to selling, managing customer needs, outbound calling, closing the sale, negotiating
[ close ]
Features & Benefits and How to Use Them
Features & Benefits and How to Use Them
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes features, advantages & benefits, emotivators, presenting, choice, decisions
[ close ]
Overcoming Objections In the Buying Process
Overcoming Objections In the Buying Process
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes types of objections, how to recognize them, dealing with them confidently
[ close ]
Closing The Sale With Confidence
Closing The Sale With Confidence
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes positivity, four closes, buying signals, price questions, staying alert
[ close ]
Advanced Selling Techniques
Advanced Selling Techniques
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes up-selling & cross-selling, how to advise, not sell, listening to & observing the customer
[ close ]
Remote Selling
Remote Selling
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes the benefits of remote selling, the ideal working environment, best practice for increasing sales
[ close ]
Selling in a Digital World
Selling in a Digital World
[Interactive course]
Normal price: $38.99
$12.99
Course description
Summary
Includes building trust online, using digital tools & analysis, exceptional customer service online
[ close ]

What learners say about ZandaX

[Click the side arrows or the green dots below to see more]

review score of 5.0
Conflict Management & Resolution
"Loved the upgrade: my friend bought the original course which was great and this is better still!"
Aisha Asghar
5.0
review score of 5.0
Creating & Leading High-Performance Teams
"I don't know how you people make things so easy to understand. SO useful. Looking at more courses."
Rodi Davani
5.0
review score of 4.5
Setting Up Your Sales Team
"If I'd only had this course years ago my job would have been so much easier!"
Laurie Sanders
4.5
review score of 5.0
Effective Communication Skills Master Class
"Such a useful course."
Steff Harris
5.0
review score of 5.0
Sales Management Explained (Master Class)
"Thank yo so much: I have learned so much and it's all explained so simply."
Kirsty Wallis
5.0
review score of 5.0
Creating & Leading High-Performance Teams
"So much in here, and I already have plans to improve my team!"
Nicki Scott
5.0
review score of 5.0
"Lots of useful tips for a business environment. Thankyou."
Fatima Osmani
5.0
review score of 4.5
Microsoft Visio 2013 Advanced
"I like is very good and very helpful"
John Ashour
4.5
review score of 5.0
Anger Management and Control
"Thanks, very informative and insightful!"
Stephen Cooper
5.0
review score of 5.0
Microsoft Excel 2013/2016 Professional
"Really useful course. Would have liked to have practice files matching with videos too."
Meena Ridge
5.0
review score of 5.0
Building & Managing Trust
"This course has helped me to deal with issues in my team. Thank you."
Will Suliman
5.0
review score of 5.0
Effective Communication Skills Master Class
"Course covers so much in a short time: highly recommended."
Kamari Musa
5.0
review score of 4.5
Microsoft Excel 2013/2016 Intermediate
"Well done. learning more"
Martin OCallaghan
4.5
review score of 5.0
Effective Communication Skills
"A really good start for self assessment on personal communication skills."
Sergiu Ungureanu
5.0
review score of 5.0
"This course is amazing. It has simplified something that has plagued me for a long time."
Reza Ahura
5.0
review score of 5.0
Microsoft Outlook 2013/2016 Essentials
"Excellent course. Everything was very usefull and with excellent timing. It was real pleasure."
Nebojša Vukov
5.0
review score of 5.0
Conflict Management & Resolution
"Learned a lot and has made the hardest part of my job much easier!"
Sammy Roberts
5.0
review score of 5.0
Microsoft Project 2013 Advanced
"The video is good, good to know how to move data back and forth from Excel to Project."
Nathan Krell
5.0
review score of 5.0
Effective Communication Skills
"Awesome! It is an easy to understand informational course. Thank you!"
JOSHUA LAU LEE THAI
5.0
review score of 5.0
Effective Communication Skills
"clear outline"
Malak
5.0
review score of 5.0
Microsoft Word 2013/2016 Advanced
"good experience"
Eyob GEBRU
5.0
review score of 5.0
Effective Communication Skills
"amazing"
Muhammad Luqman
5.0
review score of 5.0
Sales Management: Creating A Solid Foundation
"Was a great course and my expectations was met."
Hennie Hayman
5.0
review score of 5.0
Effective Communication Skills
"Very understandable"
Adeboye Mayor
5.0

Courses frequently bought together

These courses are frequently purchased together.
Add them both to your cart now to get EVEN MORE benefit from your training!
Understanding the Customer
Understanding the Customer
Normal price: $38.99
{This course}
Click for a quick summary...
Summary
Includes identifying your customers, recognizing their needs, conducting customer research
[ close ]
Mastering Selling Skills
Mastering Selling Skills
Normal price: $81.99
{Related course}
Click for a quick summary...
Summary
Includes identifying your customers, recognizing their needs, conducting customer research
[ close ]
See pricing options
Both courses

RRP: $120.99
You pay: $42.99
DISCOUNT: 64%

Grab Our
SITE RELAUNCH Offer ...

$ 12.99
  $ 38.99
Quantity discounts available
zandax online courses logo
"ZandaX courses are such great value, and with the help and support they give, there's no better option in the market"
ZandaX LinkedIn logo
ZandaX YouTube logo
ZandaX FaceBook logo
 
All content © ZandaX 2024