More information about what you get

Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Team Leader Skills for Managers & Supervisors

Interactive course with workbook

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Interactive course with workbook

SITE RELAUNCH Offer pricing (RRP $ 148.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 24.99
$ 24.99
5
$ 112.45
$ 22.49
10
$ 199.90
$ 19.99
50
$ 837.00
$ 16.74
100
$ 1,249.00
$ 12.49
Home   >  Leadership & Management   >  Team Leadership & Supervisor Skills   > 
Team Leader Skills for Managers & Supervisors

Team Leader Skills for Managers & Supervisors

A Premier Team Leadership & Supervisor Skills training course from ZandaX

Quick Summary: What You Get

About the Course
- Summary of course objectives, and yours too
Making the Transition
- Deal with the challenges you face when making the transition
Responsibilities of a Supervisor
- See how your responsibilities have a simple structure
Building & Managing Trust
- Build trust with your team to boost their engagement
Managing Your Time Better
- Use time management skills to get the most out of your day
Communicating For Success
- Communicate clearly, engagingly and effectively
Assertiveness and Managing Anger
- Use assertive behaviour and deal with anger
Managing Conflict & Difficult People
- Master the skills to handle con?ict and di?cult employees

Who's this course for?

Team leaders, line managers and staff supervisors, present and aspiring, who are looking for an interactive, practical course that will give them a solid and structured insight into the key principles of managing teams for results.

Course requirements

This is a 'back to basics' team leader course, so no experience in the role is needed, though if you aren't a beginner you'll find plenty to learn and think about!

Course type

This course is a CLICK & LEARN Master Class : Multiple modules delivered through interactive on-screen content, with video introductions, a workbook with your Personal Action Plan, and a skills test.

Team Leader Skills for Managers & Supervisors

Click to see a quick overview

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  $ 148.99
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Course benefits

New or Experienced Line Manager: This Course is for You!

This course has been designed for team leaders, line managers and staff supervisors, whether they are new or experienced in the role.

You'll get a solid foundation in the key principles and skills that are essential in supervising staff and leading teams, and get a great view into dealing with the kind of "people problems" you face from time to time.

With attractive screens, interactive content and -- most important of all -- content written by experts in doing the job, you'll get the skills you need to maximise your success as a staff supervisor or team leader.

And there's a great 79-page workbook...

Get your own flexible, results-focused downloadable workbook.

The workbook features:

  • Exercises to carry out as you go
  • Space for your own notes
  • Apply the lessons to your own life
  • The ZandaX Personal Action Plan

Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
About the Course
3 sections
»
What's in the Course?
»
Learning Objectives
»
Your Objectives

02
Making the Transition
4 sections
»
How will my Role Change?
»
How to Start Off Right
»
5 Tips for Learning the Ropes Quickly
»
Which Management Style Works for You?

03
Responsibilities of a Supervisor
5 sections
»
Three Levels of Responsibility
»
Responsibility to Management
»
Responsibility to Your Team
»
Responsibility to Yourself
»
Case Studies: Getting It Wrong

04
Building & Managing Trust
4 sections
»
The Central Importance of Trust
»
10 Ways to Build Trust
»
8 Signs of a Lack of Trust
»
Fixing a Lack of Trust

05
Managing Your Time Better
4 sections
»
How to Prioritize: the Prioritization Grid
»
The Four D's: Do, Dump, Delay, and Delegate
»
Four Great Tips for Getting Organised
»
How to Delegate Effectively

06
Communicating For Success
5 sections
»
How Asking Questions Helps You
»
Open and Closed Questions
»
Using Active Listening to Supercharge Your Interactions
»
Understanding the Message
»
Body Language and Non-Verbal Messages

07
Assertiveness and Managing Anger
4 sections
»
The Three-Step Approach to Assertiveness
»
Passive, Aggressive and Assertive Responses
»
Managing Anger in Yourself and Others
»
Addressing Anger With Assertive Statements

08
Managing Conflict & Difficult People
4 sections
»
What is Reasonable Behavior?
»
Rules for Resolving Conflicts
»
Difficult Employee Types
»
Strategies for Managing Difficult Employees

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