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Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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Higher-Level Conflict Resolution

Interactive course with workbook

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Interactive course with workbook

SITE RELAUNCH Offer pricing (RRP $ 58.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 8.99
$ 8.99
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$ 7.19
50
$ 301.00
$ 6.02
100
$ 449.00
$ 4.49
Home   >  Leadership & Management   >  Team Leadership & Supervisor Skills   > 
Higher-Level Conflict Resolution

Higher-Level Conflict Resolution

A Premier Team Leadership & Supervisor Skills training course from ZandaX

Modules covered: what you will learn

Higher Level Conflict Resolution
- Use a structured, proven approach to resolving conflict
Workbook Download
- Download your workbook for the course

Who's this course for?

Our Higher-Level Conflict Resolution course has been developed to give a proven strategy for structuring an effective style of resolving conflicts that gives results that can be maintained over the long term.

Course requirements

There are no prior requirements, and even if you don't manage a team, you may find it useful to see how conflict can be resolved in non-work areas of your life.

We would, however recommend that you are familiar with the content of our "Conflict Management Essentials" course.

Course type

This course is a PREMIUM course : Our latest generation of video lessons supported by interactive on-screen content and a workbook with your Personal Action Plan.
It comes with a 12-month license, giving you unlimited 24/7 access for each user.
Note: It is a Bite-Sized part of our larger Conflict Management & Resolution course  (click to view).

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Course benefits

A lot of conflict can be dealt with relatively simply by calm and controlled management. But sometimes this may not be enough.
You could be in a high-pressure (sales?) environment, or have difficult personalities in your team. Or maybe there are complex problems that are difficult to pin down.

Our Higher-Level Conflict Management & Resolution course provides you with a structured approach to overcoming difficult situations-- and keeping control in the future.

After taking this course, you will be able to:

  • Use the Thomas-Kilmann model to direct your approach to resolving conflict
  • Facilitate conflict resolution by working collaboratively
  • Be ready, and able, to intervene if discussions aren't going well

And there's a great 31-page workbook...

Get your own flexible, results-focused downloadable workbook.

The workbook features:

  • Exercises to carry out as you go
  • Space for your own notes
  • Apply the lessons to your own life
  • The ZandaX Personal Action Plan






Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
Higher Level Conflict Resolution
6 lessons
»
What You Will Learn
»
Conflict Management: The Thomas-Kilmann Model
»
Facilitating Conflict: Working Collaboratively
»
Making an Intervention
»
Key Takeaways
»
Module Test

02
Workbook Download
»
Workbook Download
»
Workbook Download

Take a look at our

Related Fast track course for this Bite-Sized course

[Includes additional content, as well as Intro & Wrap Up modules and a knowledge test]

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Summary
Includes What is Conflict?, Simple Strategies for Routine Conflicts, The Thomas-Kilmann Model, Working Collaboratively, Making an Intervention
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