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Video course

You'll learn using easy-to-follow on-screen videos which you can pause, re-run and revisit as often as you like.
The course is arranged into modules, each with several lessons. Refer to the course content for more details on what's covered. You can choose which module (or lesson) to review at any time.

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People Skills for Team Managers & Leaders

Interactive course with workbook

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People Skills for Team Managers & Leaders
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Fundamental Skills for New Managers & Team Leaders

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$ 16.99
100
$ 1,299.00
$ 12.99

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Interactive course with workbook

SITE RELAUNCH Offer pricing (RRP $ 98.99)

Click on your choice [ it can be removed or edited in the cart ]

Order Qty
Total cost
Unit cost
 
1
$ 12.99
$ 12.99
5
$ 58.45
$ 11.69
10
$ 103.90
$ 10.39
50
$ 435.00
$ 8.70
100
$ 649.00
$ 6.49
Home   >  Leadership & Management   >  Team Leadership & Supervisor Skills   > 
People Skills for Team Managers & Leaders

People Skills for Team Managers & Leaders

A Premier Team Leadership & Supervisor Skills training course from ZandaX

Modules covered: what you will learn

About the Course
- Summary of course objectives, and yours too
Setting Goals and Using OKRs
- Know how to set goals and manage them for sustainable results
Building & Managing Trust
- Build trust with your team to boost their engagement
Assertiveness and Managing Anger
- Use assertive behaviour and deal with anger
Managing Conflict & Difficult People
- Master the skills to handle con?ict and di?cult employees
Next Steps
- With the course now complete, where do you go from here?

Who's this course for?

Team leaders, line managers and staff supervisors, present and aspiring, who are looking for an interactive, practical induction into the people skills needed for team management.

Course requirements

No experience in the role is needed, so whether you're already in the role or a newcomer to team management, you'll find plenty to learn and think about!

Course type

This course is a CLICK & LEARN course : Interactive on-screen content, with video introductions, a workbook with your Personal Action Plan, and a skills test.

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$ 12.99
  $ 98.99
Quantity discounts available

Course benefits

You'll Never Manage a Team Without People Skills!

This course has been designed for team leaders, line managers and staff supervisors, whether they are new or experienced in the role.

You'll get a great view into dealing with the kind of "people problems" you face from time to time.

With attractive screens, interactive content and -- most important of all -- content written by experts in doing the job, you'll get the skills you need to maximise your success as a staff supervisor or team leader.

And there's a great 46-page workbook...

Get your own flexible, results-focused downloadable workbook.

The workbook features:

  • Exercises to carry out as you go
  • Space for your own notes
  • Apply the lessons to your own life
  • The ZandaX Personal Action Plan






Course content in detail

Click a RH arrow   (
)   to reveal the lessons

01
About the Course
3 lessons
»
What's in the Course?
»
Learning Objectives
»
Your Objectives

02
Setting Goals and Using OKRs
6 lessons
»
The Importance of Setting Goals
»
Knowing What You Want to Accomplish
»
The Three P's of Goals
»
Setting Up Success With SMART Goals
»
Getting More With Stretch Goals
»
Using Objectives & Key Results (OKRs)

03
Building & Managing Trust
4 lessons
»
The Central Importance of Trust
»
10 Ways to Build Trust
»
8 Signs of a Lack of Trust
»
Fixing a Lack of Trust

04
Assertiveness and Managing Anger
4 lessons
»
The Three-Step Approach to Assertiveness
»
Passive, Aggressive and Assertive Responses
»
Managing Anger in Yourself and Others
»
Addressing Anger With Assertive Statements

05
Managing Conflict & Difficult People
4 lessons
»
What is Reasonable Behavior?
»
Rules for Resolving Conflicts
»
Difficult Employee Types
»
Strategies for Managing Difficult Employees

06
Next Steps
»
Where Do You Go From Here?

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Courses frequently bought together

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Add them both to your cart now to get EVEN MORE benefit from your training!
People Skills for Team Managers & Leaders
People Skills for Team Managers & Leaders
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{This course}
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Summary
Includes Setting SMART Goals, Building Trust, Assertiveness & Anger, and Managing Conflict & Difficult People
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Fundamental Skills for New Managers & Team Leaders
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Both courses

RRP: $197.99
You pay: $25.99
DISCOUNT: 87%

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